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“Good location.” 3 of 5 bubbles
Review of Petit Palace San Bernardo

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Petit Palace San Bernardo
Ranked #106 of 444 Hotels in Madrid
benidorm
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good location.”
3 of 5 bubbles Reviewed February 24, 2012

The hotel is in a great location but not as good as i expected not really 4*.
The laptop in the room was a great addition.
We had a lovely stay in Madrid and the was certainly helped by the central location of the hotel.
The modern rooms were spoilt by the ultra modern gadgets, too many lights near the bed and very little light.

  • Stayed January 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank magnick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPSanBernardo, Manager at Petit Palace San Bernardo, responded to this review, March 8, 2012
Dear Guest;

We would like to thank you to have choosen Petit Palace San Bernardo for your stay in Madrid and to inform the Tripadvisor users of your experience here.
Your comments are very important for us to improve our services and I would like to apologize if your stay wasn´t all satisfactory we wish.
Remind you we have hotels in Spain in Sevilla-Malaga-Barcelona-Valencia-Bilbao-Getxo and Salamanca.
Best Regards
Gema de Tera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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657 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (25)
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Wales
Level Contributor
83 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 bubbles Reviewed December 27, 2011

We stayed here on a short city break and found the staff on reception were friendly but had limited English. Our room was very modern however the space was not utilised to its maximum potential, as the dressing table/desk was squashed against the bed. The bathroom had a frosted glass door which was not very private and it also would not close tightly. The shower had additional shower jets in the wall, however the lack of door on the walk in shower meant the water would splash out into the bathroom.
The location was great as it was handy for the metro and several bars and restaurants. It was a short walk to the main shopping area. There were tour buses around the city at a reasonable price with plug in earphones in different languages.

  • Stayed January 2011, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank rockandrose21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed December 22, 2011

I usually stay in hostals when visiting Madrid but as a treat stayed here with my boyfriend about a year ago to try something different. Rooms were very modern, had comfy beds , big showers and a mini bar !!! Was quite expensive but we had an enjoyable stay and if I wanted to spend abit more money on future visits would stay here. Staff were friendly and helpful.

  • Stayed January 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Nads2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed November 28, 2011

this hotel is definately not 4 stars as it claims to be but it is fine.
The front desk is helpful. It is clean and in a good location. Problems are the non- confortable bed, small room and very slow internet! There is no alarm clock in the roon and we couldn't figure out how to use the phone, even just to call the front desk...

  • Stayed November 2011, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank zinasj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Petit Palace San Bernardo, responded to this review, November 29, 2011
Dear Client;
I would like to thank you to have chosen Petit Palace San Bernardo for your stay in the centre of Madrid. I´m really sorry if your stay wasn´t total satisfactory, this trendy and charming hotel is not the usual 4 stars , it´s a 4 stars little boutique in the midle of that fantastic city like a little island in the midle of the ocean.
I would like to apologize for the inconvenice with the alarm, I should inform you we have a wake up call service in reception maybe we weren´t able to inform you rightly that information.

About the bed I should inform you at the present time we are putting new beds in several rooms.

I would like to welcoming you in the future to show you the news changes we are making in the hotel.
Of course i would like to thank you for your comments in Tripadvisor , are very important for us to improve the quality of the hotel.
If you with to use onte of our hotels in Valencia-Málaga-Sevilla-Malaga-Barcelona-Bilbao or Getxo don´t hesitate in contact with me directly, my email adress is dtorber@hthoteles.com
Best Regards
Gema de Tera
Manager
Petit Palace San Bernardo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed November 18, 2011

We stayed at this hotel on Nov 15 for 3 nights. The receptionist has given us the wrong type of room. I have booked a family room for my parents and I, because I wanted more space. However, when we checked in , the receptionist gave us a triple room (way smaller), when I complained to her, she insisted that we have made the mistake. After advising her we might just cancelled the reservation we got a call stating that we were correct.
The maid who cleaned our room is excellent, we got better service from her that the people from the reception.
Hotel location is excellent. Room is clean and modern. However, dont expect a big hotel. This is a boutique hotel.
Would not go back next time.

  • Stayed November 2011, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank sicng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Petit Palace San Bernardo, responded to this review, November 24, 2011
Dear Sir;
I would like to thank you to have chosen Petit Palace San Bernardo for your stay in Madrid and to have take your time to inform us about your stay here, your comments are important for us, we can check our mistakes and take the right way to improve our service.
I would like to apologize for the misunderstanding with the kind of room we assigned you.
If you have further suggestions don´t hesitate in contact with me in dtorber@hthoteles.com

We are looking forward to welcoming you in the future.

Best Regards
Gema de Tera
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed November 11, 2011

We spent 3 nights at the petit palace San bernardo and the location was great. The party comprised of me, my husband and our 11month old baby and they were very welcoming. However this hotel is most definitely a corporate not holiday hotel. They provided a cot but no room has a bath so we had to "bath" the baby on the floor of the shower. There were no highchairs, although this is fairly representative of our visits to the continent but they were happy to deal with bottles, heating meals etc. The beds were fairly uncomfortable. A king size was 2 singles push together and they weren't zip and link so we either slept on our own bed or risked disappearing down the gap! Great breakfast for adults, limited cereal for children. If I was on business it would be great.

  • Stayed November 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank KPoulton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Petit Palace San Bernardo, responded to this review, November 24, 2011
Dear Mr Poulton;

It´s a pleasure to receive your feed back about your stay in Petit Palace San Bernardo, your comments are very important for us, i have taken note about your suggestion with the highchairs and the bath for baby, I apologize if is late but for your next visit we are sure we will give you a better service :)

I hope to welcoming you in the future, for more suggestions feel free to contact me dtorber@hthoteles.com
Best Regards
Gema de Tera
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed September 1, 2011

I stayed a weekend in this hotel that I strongly recommend!
It´s very cosy, elegant , the rooms are not very big, but are good enough for a hotel that is located just a few metres from the Gran Via. The breakfast is also very good and the staff very helpful and friendly! I´ll will stay there again next time I went to Madrid!!

Room Tip: All the rooms have a laptop with free internet!
See more room tips
  • Stayed July 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Vania1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sanbernardo_11, Manager at Petit Palace San Bernardo, responded to this review, October 27, 2011
Dear Vania;
I´m glad to hear that your stay in Petit Palace San Bernardo was good.
We are looking forward to welcoming you in the future.
Remember we have other hotels in Madrid-Barcelona-Sevilla-Málaga-Bilbao-Salamanca-Getxo-Valencia that you can check in our web.
If you need make a reservation don´t hesitate in contact with us. Our email adress is ber@hthoteles.com
Best Regards
Gema de Tera
Manager
Petit Palace San Bernardo
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace San Bernardo

Property: Petit Palace San Bernardo
Address: Calle San Bernardo 3 | Corner of C/ Gran Vía, 53 and Plaza de Santo Domingo), 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access Airport Transportation
Hotel Style:
Ranked #106 of 444 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace San Bernardo 3*
Number of rooms: 57
Official Description (provided by the hotel):
The hotel Petit Palace San Bernardo Royal Opera is located in the centre of the city, in an emblematic building in the well known “Santo Domingo” Plaza, next to the “Gran Via” – the main and most commercial street in Madrid. At just a few minutes away, the famous “Puerta del Sol” which is the centre point of the historic and monumental area of Madrid can be found and which is also good starting point to visit all the major tourist sights of the city.All the rooms in the hotel have been accommodated with the latest in technological advances, such as; laptops and free WIFI, hydro-massage showers, modern designer furniture, free safety boxes, flat screen TV’s with international channels to name but a few…Rooms are available with twin or double beds, for individual travellers or couples, and also for families or groups of friends in our exclusive “Family Rooms” with capacity of up to for people.Take advantage of our free coffee service and our two free internet points, found in the reception area, and our free bike rent to get to know the city in a unique and original way!Ask our friendly staff for advice on the best shopping and dining areas, and for reservations for local excursions and shows. Don’t hesitate to contact us if you are travelling with your pet or have any other special requests – we will do our best to assure that your stay is a pleasant and comfortable as possible! ... more   less 
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Also Known As:
Petit Palace San Bernardo Hotel Madrid
Petit Palace San Bernardo Madrid

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