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“"Excellent Staff and location"”

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Hotel Room Mate Alicia
Ranked #40 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed November 18, 2013

Just back from our first trip to Madrid. The location of the hotel is excellent we could walk everywhere. The staff go out of their way to be polite and offer any advice or guidance There are parts of the hotel such as carpets that could do with replacing but generally it was very clean and well maintained. We werent happy with our initial room and although they were full that night - as soon as one was available the following morning they knocked on our door to take us to new room and ensured we were happy with it.

The breakfast although fairly basic was adequate for our needs and the fact it was available until 12 meant we only ate out once each day. Santa Ana square is packed with great bars and restaurants with excellent tapas to choose from.

Overall the hotel is good value for money and we would recommend it for the location and staff.

  • Stayed: November 2013, traveled as a couple
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2  Thank K8T_M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded December 24, 2013

Dear K8T_M

We would to thank you to take your time write your opinion about your stay with us.
Your comments are really useful for us, in order to improve day by day.
We hope you have enjoyed Madrid and this is not your only visit to this wonderful city.
Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,275)
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298 - 304 of 1,275 reviews

Reviewed November 12, 2013

The hotel is situated in a good location & centralised. Minutes away from Plaza Mayor & other historical places. Our room faced Plaza St Ana & we had an enjoyable stay. All receptionists speaks English & were very cordial at all times. Madrid is a beautiful city but unfortunately it was filthy last week cause there was an industrial action re garbage collection & the local government cared less to provide emergency services.
I recommend to use the airport transfers, very reliable & affordable.

Room Tip: Our room was in level 2 & no complaints whatsoever,my only concern was that needs some maintenan...
  • Stayed: November 2013, traveled as a couple
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Thank Ray_Zammit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded December 24, 2013

Ray_Zammit

We would like to thank you for your opinion about your stay in our hotel.
It's a shame that your stay coincided with the strike of cleaning.
We hope anyway that you have enjoyed the city.
It is a pleasure if you decide to come back in a future. We will wait for you!

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Reviewed October 29, 2013

This was our first visit to Madrid and we stayed at Alicia twice during our stay in Spain in 2012. We stayed 4 nights at the start and 2 nights at the end of our holiday. We had an executive room with a spacious terrace which overlooked Plaza Santa Ana.

The room was modern, very clean, stylish and well-fitted with a separate bathroom; and although not a huge room, was perfect for a couple. The enormous terrace was great for relaxing outdoors. The bed was very comfortable and and we slept very well as the room was well insulated against noise and light.

The location is central to everything and we didn't use taxis at all during our stay in Madrid. It's within walking distance of most inner-city attractions and very close to major museums and galleries. The Prado is less than a 10 minute walk away and similar distance to Plaza Mayor and Puerta del Sol.

Santa Ana Plaza is full of bars and restaurants if you don't feel like going further away to dine. We loved the Miau Restauarant in the square and very close to the hotel; great food and helpful staff who were happy to help us navigate the menu.

The staff at Alicia spoke English and were always helpful with advice and directions. I would particularly like to thank the staff for organising an English speaking, experienced doctor to visit my husband in the hotel. They did this at short notice and without any problems; they were great.

They also looked after our spare luggage for two weeks until we returned to the hotel after our travels around Spain. We loved this friendly little hotel and its staff and will definately stay there again.

Danielle

Room Tip: Choose an executive room if you're not sure about the 'in-room' shower and also if you w...
  • Stayed: November 2012, traveled as a couple
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3  Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded November 1, 2013

Dear Danielle

Wow! I think I am quite overwelmed whith this review...

We are really glad you enjoyed your stay with us and most of all, glad you felt the Room Mate vibe that we always try to make our guests feel.

We do wish to see you again in the future and send you our kindest regards.

Kind Regards

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Reviewed October 28, 2013

Modern and stylish hotel on Plaza Santa Ana offers well fitted rooms , perhaps on the small side.Great shower with room for 2 if that's your thing.The location could not really be better as there is very little traffic in these narrow streets ( but plenty of people all day and most of the night). Restaurants, bars , the main museums ,shops etc all within easy walking distance.Metro stops at Sol and Anton Martin both within about 5 mins. Terrific hot and cold buffet breakfast available up to midday. Overall good value for money and well recommended, I would certainly stay here again.

Room Tip: Top floor rooms are more likely to be quieter as they are set back and do not suffer from street noi...
  • Stayed: October 2013, traveled with friends
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1  Thank Westernroadtripper20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded November 1, 2013

Dear Westernroadtripper20

Thank you for taking your time writing this review and for sharing your opinion with other people who could be interested in visiting Madrid
We are so glad you enjoyed your stay with us and we do hope to see you again the next time you will come to Madrid.

Kind regards,

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Reviewed October 25, 2013

Madrid was the first stop on our Spain vacation. Room Mate Alicia was the least expensive hotel we stayed in and I was a little nervous about it, but it ended up being a great choice.
We upgraded to a Jr Suite on the third floor and our room was really spacious and had an amazing view of Plaza Santa Ana. It gets a little rambunctious in the plaza at night but the double windows and blinds kept the room quiet and dark. And the AC worked perfectly and quietly! For a hotel we both slept really well here.
Our room was pretty clean overall, except the carpet was pretty stained up. The public washroom by the breakfast area is nasty.
The breakfast buffet was just perfect, a pretty little room also looking out on the square.
This location is great, we walked everywhere from the royal palace to atocha train station, no cabs needed. Lots of restaurants nearby, our favorite was Ginger. Even the restaurants on the square which seem touristy were not bad at all.
Staff is friendly enough, helpful though there were fewer English speakers than our other hotels. No problem, i wanted to practice my (poor) Spanish anyway. The nicest person by far was the breakfast buffet lady.
Great hotel, great location, great price. Recommended.

Room Tip: the junior suites have the great windows that overlook the plaza
  • Stayed: October 2013, traveled as a couple
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Thank KitchaMitcha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded November 1, 2013

Dear KitchaMitcha

Thank you very much for leaving your opinion on this web page and for sharing your experience with other people who could be interested in visiting our beautiful city.

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

No complaints with the location, service, room or accessibility. Close to train station, sights and city shopping centres and tapas bars. Also close to a wellknown flamenco show and cafes.would totally recommend to couples.

  • Stayed: September 2013, traveled as a couple
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Thank Nickdave
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded November 1, 2013

Dear Nickdave

Thank you very much for leaving us your opinion in this web page!
We get very happy everytime we read our guest have enjoyed their stayed with us
Best regards and we hope to have you again with us soon!

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Reviewed October 23, 2013

Great location, reasonably priced and nice rooms. Could not ask for more. The bed was comfortable, and the room was a nice size. The shower is interesting - best for singles or couples. The large window overlooked the square. Breakfast was good. I recommend this hotel and I will stay there again.

  • Stayed: July 2013, traveled solo
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Thank Pilgrimtravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded November 1, 2013

Dear Pilgrimtravels

Nothing makes us happier than reading you have enjoyed your stay with us!
We hope to see you again the next time you will come to Madrid

Best regards from all the team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Room Mate Alicia

Address: Calle Prado 2, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#21 Romantic Hotel in Madrid
#36 Business Hotel in Madrid
#49 Family Hotel in Madrid
Price Range: $130 - $348 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Room Mate Alicia 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Room Mate Alicia Hotel

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