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“Good hotel - Great location”

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Hotel Room Mate Alicia
Ranked #43 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed April 26, 2013 via mobile

Nice room ( standard hotel Room). Shower IN bedroom with glas door så think of this when booking !
Not much to say, its a hotel. The location is awsome, restaurants, bars, shops and sightsing on the door step !

Taxi to airport (Barajas) 25 min. Metro to airport 45min.

  • Stayed: April 2013
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Thank basicjava
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded May 14, 2013

Dear basicjava,

Thank you so much for your opinion!

We are happy to know you have enjoyed your visit to Madrid and the centrical situation of our hotel.
We will be pleased if you decide to come back again in a future!

Kind Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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367 - 373 of 1,301 reviews

Reviewed April 24, 2013 via mobile

My daughter and I stayed here for a couple of nights and loved it. It was in a great location right on Plaza Santa Ana. We found that we could walk to all the major sights and the area is lovely and full of life. The staff was friendly and helpful. We were especially fond of the wonderful woman who is charge of breakfast. Usually we choose to not eat at the hotel but because my daughter has a gluten allergy and we saw that there was more of a variety for her to eat we were not disappointed! When the woman found out about her situation she said when we come back, to please make sure we tell the front desk so she could make sure to have gluten free bread products for my daughter during our stay. We really enjoyed our stay and would stay again in the future.

  • Stayed: April 2013
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Thank stuckinsuburbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded May 14, 2013

Dear stuckinsuburbs,

We really would like to thank you for take your time to write your opinion about us.

Is great for us to know that you have enjoyed your stay with your daughter in Madrid.
As Elena (breakfast team) had told you, the next time you will visit us please let us know and we will buy celiac specifically products to make your stay perfect!

Hopefully we will see you soon!

Best Regards

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Reviewed April 20, 2013

Don't expect to be bowled over by the awesome renovation. Its not about that. The hotel is spotlessly clean but a bit 90s in decor. It's still the best hotel to stay in beautiful Madrid. We stayed with 3 kids 20-16.

This is a brilliantly situated hotel... Right in Santa Ana (unbeatable location... A walk to absolutely everything you need or want to see.)

The best thing going for Alicia is the staff. Their enthusiasm, efficiency, warmth and patience made this the most fantastic hotel. HIGHLY recommended. Incredible value especially the suites with the view over Plaza Santa Ana!

Room Tip: Go for the suite. Big, great value and you feel like you're IN the square!
See more room tips
  • Stayed: March 2013, traveled with family
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1  Thank GMfromSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded May 14, 2013

Dear GMfromSidney,

Thank you so much for your kindness words!

We are grateful to know you have enjoyed your visit and you have felt comfortable with your children in our hotel as well.

We really hope to see you soon!!

Kind Regards

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Reviewed April 13, 2013

I came here with my girlfriend as a surprise trip for her birthday and found the hotel and the level of customer service to be very personal and just generally great.

We had a standard room, which although was a little on the small side, was very bright and modern, plus very reasonably priced. We had a lovely view overlooking the Plaza Santa Ana and the beds were very comfortable, whilst the double glazing ensured we did not hear very much noise from the hustle and bustle of the square outside. The hotel is in a great location, walking distance to most of the main attractions, with lots of nice tapas bars and watering holes nearby.

The staff were great, very accommodating with any requests and always went out of their way to help you, they even remembered who you are (which is something of a rarity these days). They were also more than happy to book our dinner reservations for us.

We went to La Botin (the oldest restaurant in the world) and the place was great. It was a lovely old building that oozed with character on the inside and the suckling pig was very tasty, it was a bit pricey but I would say well worth it. We also went to a flamenco show at Corral de la Morería and the show was great, the food was pricey for what you get but the whole experience was good so I would say worth the high price tag.

Overall I could not recommend this hotel highly enough, when I come back to Madrid I will definitely be staying here again.

  • Stayed: March 2013, traveled as a couple
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Thank Justin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded April 17, 2013

Dear Justin,

Thank you so much for your kind words!
We remember you and the surprise you give to Jennifer!

It is a pleasure to know you have enjoyed your stay in Madrid and you feel special in our hotel.
That is exactly our purpose!

Hopefully we will see you soon!

Kind Regards,

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Reviewed April 5, 2013

Two nights, three days in Madrid. Totally recommend the Alicia. Great location - really very accessible on foot to all the main sights and museums.
Hailed taxi door to door from the airport was €35 ( €34 return) and took about 25 minutes - don't bother with the Aero Citi service at the airport. Airport Express was also recommended but not used.
Back to the hotel - Junior suite was a real treat, standard room also very good. Wednesday to Friday (including a major football match) absolutely quiet and totally restful on Plaza Santa Ana. Lots if local bars and restaurants. Pleasant 10 minutes walk to the more touristy areas of Gran Via and Porto Del Sol but Alicia avoids all the downside elements if the city.
Lovely reception staff could not be more helpful.
Only minor negatives were lack of tea/coffee facilities for first morning hot drink and report from standard room was that the in-room shower was slightly 'intimate' and does not cater well for friends/older siblings sharing the room. A few more 'blackout strips' across the door would allow a little more modesty.

  • Stayed: April 2013
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1  Thank Antiblackberry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded April 10, 2013

Dear guest,

Nothing can make us happier than reading that you have enjoyed your stay with us in Alicia and we thank you as well for leaving your opinion in this web page as it is very important to us!

We really wish to see you soon again in our marvellous city!

Thank you so much!

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Reviewed April 4, 2013

Stayed at Room Mate Alicia for a couple of days during Easter. The problems with this hotel are rather obvious and easy to spot. Firstly, it seems that some of the rooms are unbearably hot, and the Air Conditioning system does not work. Secondly, the set-up of the rooms is not for those who enjoy their privacy: the toilet door does not close completely, and and shower door is mostly transparent. Finally, the electronic music that played in the reception and breakfast areas was not too loud, but after 2 days it did get rather annoying.

Now for the positive aspects, which - in my opinion - more than make up for the problems I mentioned before. The hotel is located right in the middle of Madrid. Very close to key places like the Puerta del Sol or Reina Sofia Museum, but at the same time not as loud or full of people as those areas. In addition to this, the breakfast was above average. Good coffee, great cakes and bread and access to fruit in a beautifully designed room.

The last comment goes to the staff. If I recall correctly we dealt with 4 different receptionists and 2 breakfast stewards during our 3-day stay. All of them, with no exception, were great. Very helpful, always with a smile on their faces, and going out of their ways to make our stay memorable. Even the cleaner, with whom we happened to talk a couple of times, was charming. This hotel has some clear problems, and it is not for everyone. But when the people working at a place like this seem so happy to host you, problems just go away.

  • Stayed: April 2013, traveled with family
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3  Thank GD C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded April 10, 2013

Dear GD C

We are very happy to read that you have spent a pleasant stay hotel in Madrid

We can just apologize for the inconveniences you have found in your stay.
Anytime you visit a Room Mate Hotel feel free to tell our staff anything you think about the hotel, we will be pleasant to help you.

It will be a pleasure to welcome you here in Alicia on a future travel to Madrid.

Best regards,

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Reviewed April 2, 2013

This hotel location could not have been better for me and my daughter. There are three metro stops within less than a 10 minute walk and it took us less than 10 minutes to reach The Prado.
The area was charming, old world European and the nightlife was full of bustle in the numerous
tappas bars and restaurants. I was warned on this site that noise from the Plaza could go on until 4am from Thursday - Saturday nights so took earplugs and so was not bothered by the noise.
If you have a concern about this I would ask for a room that does not open onto the Plaza. The staff was very warm, welcoming and fluent in English. They gave worthy suggestions for dining and good directions to attractions. We both enjoyed having the ready pitcher of cold water in the lobby since water is not cheap in Madrid. Breakfast was fine - not great but there was variety to choose from and we were satisfied. Our room was very comfortable and well laid out
for us both to sleep and do work at a table well lit by natural and artificial light. The shower was
great! Definately check this hotel out for an excellent value and location in Madrid.

  • Stayed: March 2013, traveled with family
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Thank LAC4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Itziar C, Director de Recepción at Hotel Room Mate Alicia, responded to this reviewResponded April 9, 2013

Dear LAC4,

First, we would like to thank you to take part of your value time to write your opinion and feelings about you stay.

We remember both of you! And It was a pleasure to have guest as friendly as you!
We hope you really had enjoyed your visit to Madrid

hope to see you soon!

Kind Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Room Mate Alicia

Address: Calle Prado 2, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#21 Romantic Hotel in Madrid
#36 Business Hotel in Madrid
#49 Family Hotel in Madrid
Price Range: $93 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Room Mate Alicia 3*
Number of rooms: 37
Reservation Options:
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Also Known As:
Room Mate Alicia Hotel

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