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Petit Palace Plaza del Carmen
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All reviewsgreat locationquiet squarebody lotionpetit palacefamily roomboutique hotelmain shoppingcentral locationbunk bedsrecommend this hotelthe heart of the citybig bathroomnice hotelrestaurants and shoppinga lot of noiseyour doorstepnoisy at night
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Reviewed August 29, 2013

Small nice hotell with a great location, near the Grand Via. The staff were in general very professional.
We booked a room for two adults and two kids. The room was spacious, and the kids were happy with small gifts (DVD and candy) on the bunk bed. The room was a handicap room, so the bathroom was also spacious.
At first everything looked nice, but looking closer to the room, the room was a bit worn out. Loose screws, lamps that fell apart, no view. The room was pretty dark with a window facing a small shaft. The aircondition were working perfectly and the staff gave us advice on how to keep the room nice and cool.
A laptop was provided in the room with internet connection, and free wifi, but you needed to ask for every device that you want to attach to wifi.
The fridge did not work, which was a big dissapointment considering the heat during July. We told the people in the reception about the problem, but the fridge were never replaced. Would think that a 4 star hotel would be able to replace a broken fridge.
The staff in the reception did recommend us a restaurant (Abrasador) next door which turned out to be one of the worst meals I have experienced, but we cannot blame the staff at the hotel for that.
In general I would rate this hotel for a 3 star, not a 4 star.

  • Stayed: July 2013, traveled with family
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Thank CecilieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Director Comercial at Petit Palace Plaza del Carmen, responded to this reviewResponded October 24, 2013

Dear Guest;

First of all I would like to thank you for taking the time to write a review about your last stay with us, I am so sorry that your experience with us was disappoinging and I wish to apologize for it.

In my company we take all guest feedback very seriously, and we are constantly improving all aspects of your service and facilities, so rest assured that your minibar trouble won´t happen in the future.

I hope you will consider staying with us again and give us the chance to demonstrate the level of service we are prepared for. In my company all our guests are VIP.

If your do plan to accommodate in Petit Palace please don´t hesitate in contact me directly in order to get the best deal for you.

Looking forward for your visit.
Thanks and regards, Gemma Tera (Manager Hotel)

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 22, 2013

100 metres from the plaza del sol, a couple of mins walk to plaza mayor and so much more. This is an excellent modern hotel in the perfect location for Madrids many central highlights. Rooms small but clean, compact and perfect.
Great breakfasts, excellent staff and spotless. Helpful with advice on attractions and amenities.
Madrid was an excellent short break, Tom Davies & Lorna Davies, from NZ.

Room Tip: Great views from front
  • Stayed: July 2013, traveled with family
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Thank Tommydeee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

This hotel is in the heart of the city center of Madrid - you can walk to Gran Via, Sol, Plaza Mayor, Opera, Prado... This is one of the reasons I have chosen to stay at this hotel since my visit to Madrid was about a longer weekend stay with shopping and sightseeing. The location of the hotel is superb! Alongside that the surroundings are a bit noisy, like in every big city's center but if you close your windows, you can sleep quite well without hearing any major noise.
The hotel and the rooms are clean, although they could be a bit more spacious. Many of the rooms have small balconies that overlook the square. One of the drawbacks of this hotel is that the walls are very thin, you can hear your neighbours talking or kids running in the corridors. This can be very annoying when you want to sleep in the morning longer than the rest of the people from your floor.
There is only one elevator and is very slow. Definitely at the time of our stay the hotel was not full, but we rather used the stairs than to wait for it every time.
The breakfast room is located underground (in floor -1), which is a bit depressing, becuase I like to have natural light during this hour rather than a mourning atmosphere. The breakfast selection is quite decent and the staff quite attentive.
The front desk staff is always very helpful and very nice, they are very responsive to their guest's needs.
Overall, this hotel is a good value for money and it is perfectly located.

  • Stayed: June 2013, traveled with friends
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Thank Pat K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

from aeropuerto de madrid-barajas, it was approximately a 20 min-ride on a cab, straight to this hotel. i could sense a warm, welcoming attitude from the staffs upon checking-in. a bit of neuvo-decorations inside, i loved how the lights on the floor popped up everytime i got out of the lift. the room was clean, and pretty much enjoyable with a small balcony. for my 3 night-stay in madrid, it costed me 240 euros which roughly was 80 euros a night, which i found reasonable for a hotel in the heart of the metropolis. i wouldn't say it's that boutique, judging from its based appeance from the exterior, but the interior was surely renovated to render a bit of pop feeling to the visitors.

it's perfectly located between puerta del sol and gran via metro stations, so going out to attractions or shopping was quite easy. it was a pleasant stay for me. i slept well, got up well-charged there each morning. the smart espresso machine at the lobby was also a good stimulant before going out or coming back in, free of charge. and i would recommend this hotel for a short, energetic stay for anyone who needs to do things in town.

  • Stayed: May 2013, traveled as a couple
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Thank chasetti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Online Sales Department at Petit Palace Plaza del Carmen, responded to this reviewResponded June 17, 2013

Dear Guest,
We would like to thank you for taking the time to send us your comment about your stay in our hotel Petit Palace Plaza del Carmen. We are glad to hear you have enjoyed our rooms and services. As you point out our hotel is perfectly located in the heart of Madrid. Thank you very much for considering us for future stays, we will be happy to welcome you again!
We remind you that we have more hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo and, as you know, in Madrid.
Kindest regards.

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Reviewed June 9, 2013

We were at a different hotel and there some issues. To resolve these we were moved to this property as a way of compensation. Really nice staff in all hotels of this chain. Great location too. A lot of police presence so really comfortable to walk around even in late evening. Sunday market is good for bargain hunters. Royal Palace is short distance. Good places to eat around

Room Tip: This is one of the better hotels in this property chain. Avoid three star ones as they are very basic but this is a four star and good facilities and service
  • Stayed: June 2013, traveled as a couple
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2  Thank Serco123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beatriz C, Online Sales Department at Petit Palace Plaza del Carmen, responded to this reviewResponded June 10, 2013

To our esteemed guest:
Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective.
We hope to see you again soon. We remind you that we have more hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo and, as you know, in Madrid.
Kindest regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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