Small nice hotell with a great location, near the Grand Via. The staff were in general very professional.
We booked a room for two adults and two kids. The room was spacious, and the kids were happy with small gifts (DVD and candy) on the bunk bed. The room was a handicap room, so the bathroom was also spacious.
At first everything looked nice, but looking closer to the room, the room was a bit worn out. Loose screws, lamps that fell apart, no view. The room was pretty dark with a window facing a small shaft. The aircondition were working perfectly and the staff gave us advice on how to keep the room nice and cool.
A laptop was provided in the room with internet connection, and free wifi, but you needed to ask for every device that you want to attach to wifi.
The fridge did not work, which was a big dissapointment considering the heat during July. We told the people in the reception about the problem, but the fridge were never replaced. Would think that a 4 star hotel would be able to replace a broken fridge.
The staff in the reception did recommend us a restaurant (Abrasador) next door which turned out to be one of the worst meals I have experienced, but we cannot blame the staff at the hotel for that.
In general I would rate this hotel for a 3 star, not a 4 star.
- Official Description (provided by the hotel):
- CHARMING 4* HOTEL - PERSONAL COMPUTER WITH FREE WIFI IN EVERY ROOM FOUND RIGHT IN THE HEART OF MADRID!!This elegant hotel has been wholly renovated converting it into a modern hotel, situated in the heart of Madrid in the popular square "Plaza del Carmen" where the Madrid's main public parking and typical tapas bars can be found, just around the corner from the main street "Gran Via" and the famous "Puerta del Sol".Some of the hotel's outstanding services include: luggage service, free WIFI, rooms with hydro-massage showers with built in saunas (some rooms), rooms with Jacuzzi (some rooms), special loft type rooms...Its large bright rooms with tall windows and contemporary decor have been fitted with a vast array of modern and useful creature comforts to ensure a relaxing and memorable stay. The hotel strives to provide guests with quality accommodation which is not only affordable, but also complemented by professional staff and reliable services.Rooms are available on request with twin or double beds, exterior or interior views (on request) and our outstanding Family rooms have capacity for up to 4 persons, ideal for families or groups of friends.If you have any special requests (special room for honeymoon, bedding requests ect) please don't hesitate to contact us, we will be more than happy to make your stay as memorable as possible!!ALL YOU NEED TO ENJOY YOUR STAY IN MADRID!! ... more less
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- Also Known As:
- Petit Palace Plaza Del Carmen Hotel Madrid