On arrival the room we chose from the 'menu' wasn't available so we were invited to have a drink in the bar. The bar staff were excellent, great sense of humour and really made us feel at home. The bonus was that drinks are still poured free style so an extremely healthy measure was had. We visited the bar a few times during our stay and on the whole the staff were excellent and the hotel should be very proud of them.
We chose a room on the 8th floor, a Scottish designer, which was entirely white with curves, straight lines and a large picture window in front of the bed to gaze out of at the captivating landscape. It's like being on a space ship and my tip is to ask for a room on the south side of the building if you want to see the sunset.
We ate in the restaurant once and found the service to be first class. The Maitre made sure we felt special as we were seated, the waitress looked after our every need and the somellier was so enthusiastic about wine, showing an indepth knowledge with his recommendations first class. The food was mostly top notch although the last two courses differed from the menu and one contained my most hated ingedient - passion fruit, yuk! That said it was an excellent meal and the other seven courses were delicious.
After a long day sight seeing we decided to order room service and that was an experience! We began the conversation in English and then strangely the lady at the other end started speaking to me in French when I gave my surname - now I know it's French for bath but that doesn't mean I'm French! The food when it came 30/40 minutes later was delivered on a lovely table with all dishes covered by their respective silver domes and we were excited to uncover our treasures. How disappointed were we - the food was cold, tastless and brown. This was the only disappointment of the stay but was wholey unacceptable for a 5 star establishment.
We were only up in time for breakfast once but it was well worth the cost - a huge selction of anything you could wish at breakfas and as much as you want to enjoy. The rooms and indeed the hotel are spotlessly clean. We never tried the spa.
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- Also Known As:
- Silken Puerta America Madrid