I was very excited about my stay in this hotel – I’m a big sci-fi fan and looked forward to the 8th floor. That was the first small disappointment for me – being unable to book a room on a floor before the day of my stay. Surely the hotel could have a booking system that allows the specification of a particular floor, especially since they make such a song and dance about how each one is so individual?
I had a look at each of the lobbies on all 13 floors and have to say they were all stunning. 8th and the 4th (the one that’s like a metal labyrinth) were my favourites. Made for some great photos.
I was overwhelmed by the aesthetic of the room when I first entered – a truly amazing look. After a day or two though I started to notice the odd annoying thing. For example the bath is dangerous. This may sound silly, but the floor of the bath is bevelled and there are no walls higher than shin height, so anyone who likes something to lean on whilst getting in and out of the shower may be on slightly shaky ground here.
Another few minor gripes: the fridge is tiny, the aircon is pretty noisy and don’t expect to get a good long sleep in the morning as the doors are very thin and you can hear everything on the hard floored corridors outside – especially the chatty/shouty staff. Also something that really annoyed me was the lifts – I’m a smoker so had to use them pretty frequently (no smoking at all in the hotel) and having to swipe my room card every time I pressed the button started to get annoying – especially as it sometime took 3 attempts. I’m not sure how well this system would work in an emergency.
Also, the location was a bit of a chore. It is very close to a metro, but anywhere you want to go will be at least 2 changes away. At first it doesn’t seem to make much difference, but soon I found myself wishing for the location of my previous hotel in the Sol area. Oh and the bar is extortionate – think I paid around 9 euro for a beer – they really seem to exploit their captive audience.
My main annoyance though was the internet access. For such a stylish and modern hotel I would have expected a good wi-fi service (which is advertised). But alas it wasn’t. We could only connect ONE DEVICE. I hooked up the laptop but when I tried to connect with the iphone I was told that I was exceeding my quota. I could live with that, but even on the laptop the speeds were super slow. I’m talking 56k modem speeds. The internet without broadband it seemed. I mentioned this to reception and they gave me an Ethernet cable (charging for the privilege) and guess what? The holes that were supposed to hold the ports in my room were just holes. A member of staff had to come up and take apart the bed and pull wires from the console to get access to the ports. As I type this review there are cables on display and the facade has bits ripped off.
So yes – a truly beautiful hotel. But spending a bit of time on functional aspects in addition to the unique design would have helped. I notice the standard rates are around 800-1200 euro per night (we paid 120 through a secondary site) – definitely not worth that. Probably worth the 120 though, at least for a couple of nights. We stayed in another city centre hotel for the main part of our Madrid visit and that’s an approach I’d recommend to friends.
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- Also Known As:
- Silken Puerta America Madrid