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All reviews salamanca area touristy centre high end neighborhood tasteful design excellent boutique hotel great neighborhood exterior room rooms are fantastic great small hotel retiro park calle serrano boutique feel included in the room rate minutes from the airport the main tourist guest rooms perfect location
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6 - 11 of 314 reviews
Reviewed September 10, 2019

The hotel is located in a great neighborhood, not far from the tourist area yet a lot quieter. It is in a beautiful neighborhood. Rooms are very nice and quiet. An outstanding restaurant is in the hotel. Service at the hotel is just second to none, absolutely first class. Better than any of the large established hotels I have stayed around the world.

Date of stay: September 2019
    • Value
    • Location
    • Service
1  Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOTEMMADRID, Director de Relaciones con Clientes at TOTEM Madrid, responded to this reviewResponded September 11, 2019

Dear Paul N,

Thank youfor taking the time to share our recent experience at TÓTEM Madrid as well as for your excellent rating. We are happy to see that you enjoyed your time with us. TÓTEM is located in the neighborhood of Salamanca, one of the finest neighbourhoods of Madrid. We are delighted to read that our staff were able to help you, at TÓTEm, we always strive to provide the best services and comfort to our guests, your lovely words encourage us to keep working hard. We look foward to welcome you again soon.

Sincerely,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2019

Love my experience at Totem!!! - I stayed a week and it was really comfortable and well appointed. The staff was really helpful and kind. The rooms are beautifully appointed, and the bathrooms are really neat. The location is just a block away from Serrano, Velázques and Goya (some of the best streets in Madrid) - El Pimiento Verde restaurant provided breakfast, which was delicious. I also had a meal in there and the food was spectacular. Ask for their Artichokes!!!

Date of stay: August 2019
1  Thank IvanMeade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOTEMMADRID, Director de Relaciones con Clientes at TOTEM Madrid, responded to this reviewResponded September 10, 2019

Dear Ivan M,

Thank you so much for taking the time to review your recent stay at TÓTEM Madrid as well as for your excelent rating. As you already experienced, at TÓTEM we strive to provide the best services and comfort to our guest . We are happy to see that you liked our location and enjoyed your time with us. Hope to welcome you again soon.

Sincerely,
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 13, 2019

Occupying a prime corner location on a leafy block within the elegant and fashionable Salamanca neighbourhood of Madrid, this nicely designed boutique hotel is set to be one of my favourite places to stay in Madrid.This 19th century period old building has been carefully restored with its classic features and contemporary design elements.Calming tones in the guest rooms create a cozy yet welcoming and comfortable feel.

Date of stay: September 2018
    • Value
    • Sleep Quality
    • Service
Thank Luanne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOTEMMADRID, Director de Relaciones con Clientes at TOTEM Madrid, responded to this reviewResponded August 19, 2019

Dear Luanne L,

Thank you so much for taking the time to share your experience and opinion of your recent stay at Totem Madrid. We are happy to hear that you liked our rooms and design. Certainly, the original 19th century building has been converted into a boutique hotel, with our famous stairs and façade that are protected and considered as City Heritage. Once again, we are glad that you liked our hotel; we will be looking forward welcoming you once again.

Sincerely,

Guest Relations Manger

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Reviewed July 29, 2019 via mobile

I stayed here for 1 night and really loved the carefuly, tasteful design throughout the hotel. The reception was friendly and quick to check us in. There is a really stylish and comfortable bar just off the reception area too. The room was very comfortable, especially the beds. The shower area was perhaps a little on the small side, but we were warned on checkin and we were asked if we wanted to upgrade to a larger one, which we declined. The toiletries are really great quality and smell amazing and the towels are soft and fluffy. In the area around the hotel there is lots of shopping, both typical high street, high end and quirky boutique. It is a much nicer shoppong experience that Grand Via.

Breakfast was quite good with good service althogh you have to pick from different combinations, none of which were exactly what I wanted, but it was tastey nonetheless. I dont think breakfasts are ever included in the room rate.

Overall, great experience and I'd definitely stay again.

Date of stay: July 2019
Trip type: Traveled as a couple
Thank csto2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOTEMMADRID, Director de Relaciones con Clientes at TOTEM Madrid, responded to this reviewResponded July 31, 2019

Dear csto2014,

Thank you so much for taking the time of leaving a review on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. As you already experienced, we are a hotel that really strives to help and take care of our guests, while providing the highest quality of products. Regarding the bathroom, we may highly recommend you our Deluxe Exterior room, which is more spacious, with city views and ensuite separated bahtroom by only a small increase in the room rate. Furthermore, we are glad to hear that you liked our breakfast and we take note of your comments. We will keep improving our services.
Finally, we are pleased to hear that you appreciated our location, as we are located in the District of Salamanca, one of the finest neighborhoods in Madrid capital city.
Hope to see you again at Tótem Madrid.

Sincerely,

Hotel Guest Relations Manager

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Reviewed June 29, 2019 via mobile

We loved this hotel! First, the staff (every single person in the hotel and restaurant) couldn’t have been kinder or more accommodating. The location is perfect, in the middle of a beautiful neighborhood with Retiro Park just to the south. The rooms are tastefully decorated, the beds extremely comfortable, and the rain shower is excellent. If you purchase upfront, buy the breakfast ahead as well, but only buy one for two people because it is huge.

Date of stay: June 2019
Trip type: Traveled with family
Thank lisabI4412DZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TOTEMMADRID, Director de Relaciones con Clientes at TOTEM Madrid, responded to this reviewResponded July 1, 2019

Dear Mrs Lisabl4412DZ,

Thank you very much for your excellent rating and your lovely words about your stay at our property, TÓTEM Madrid. We are proud to read you had a good stay with us and that you enjoyed our location and our rooms confort. We are also very happy to read you found our connecting rooms convenient for your family stay. It is an option that makes our hotel perfect for families not only for the confort but also for the hotel concept and the location.

We really hope to welcome you again at TÓTEM.

Sincerely,
Hotel Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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