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“Great location, the rest is ok”

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Petit Palace Posada del Peine
Ranked #97 of 440 Hotels in Madrid
Certificate of Excellence
Reviewed November 13, 2013

I gave it 4 stars for the location and because the rooms are nice and clean.
The shower is amazing!!! (water flow from 3 sides, extremely hot like I love, and with high pressure)
The location is great - right next to Plaza Mayor.

BUT!
- the room I got was not so comfortable to place the suitcase.
- The "walls are thin" - I could hear people speak in the next room, and when someone knocking on the other room's door, I thought they're knocking mine.
- Extremely small TV which is facing down (as it is not connected well to the wall)
- WiFi is slow, hard to maintain a connection and in my room there was a poor reception
- When I told the reception guy about the poor WiFi reception and quality - he said he would restart the router (like that will help)
- You need to reenter your wifi password many times during your stay
- The room was with a laptop, but it barely worked
- Breakfast had little offering. On one morning there was some warm (spoilt) yogurt, no hard eggs and mainly kinds of pork salami and yucky scrambled egg in some juice.

  • Stayed: November 2013, traveled solo
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Thank Gumpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Gerente at Petit Palace Posada del Peine, responded to this reviewResponded November 14, 2013

Dear client:
Thank you very much for you comment about our Hotel Petit Palace.
We will bear in mind your comment, and we will do our best to improve in this issues. Your feedback helps us to improve every day.
We hope to see you again soon.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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292 - 298 of 1,061 reviews

Reviewed November 3, 2013

The hotel is really in the centre of the town, great location to go sightseeing.
However note that services advertised are not always true.
The hydromassage shower was not working (and nobody informed us, only when I told them I was not able to use it they told me it had to be repaired), dvd reader in the family room for children was not there, at breakfast there was always something missing (no ham one day, no cheese another, ...). Staff was not really helpful and rooms need urgent refurbishment. It is not expensive but really not complying with the standards of its category.

  • Stayed: October 2013, traveled with family
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Thank elisabetta b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Gerente at Petit Palace Posada del Peine, responded to this reviewResponded November 14, 2013

Dear client:
Thank you very much for you comment about our Hotel Petit Palace
We will bear in mind your comment, and we will do our best to improve in this issues. Your feedback helps us to improve every day.
We hope to see you again soon.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2013

We loved the location and friendly, helpful staff at this hotel. The rooms were very clean. However, loud singers and partiers at 3 am were not a good sign. Also I like a hard bed, but these were beyond hard. The price is good and it was easy to get around from this location. A plus was they supply a computer in your room with free internet. We opted for the buffet breakfast because they had a special price on it. However, the breakfast was not worth the normal price of 15 Euro per person.

  • Stayed: October 2013, traveled with friends
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1  Thank librarian73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Gerente at Petit Palace Posada del Peine, responded to this reviewResponded November 14, 2013

Dear client:
Thank you very much for you comment about our Hotel Petit Palace xxxx
We will bear in mind your comment, and we will do our best to improve in this issue. Your feedback helps us to improve every day.
We hope to see you again soon.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 10, 2013

Great little hotel. Location couldn't be any better and very good service. It is clean and well managed and is situated not even a block away from Plaza Mayor. All that definitely deserves extra credit, thus the four-star rating. The rooms are small, but the price is fair. One negative is their outdated approach to internet and the whole WiFi thing.

Room Tip: It is a small hotel, so the rooms are probably not too different. We had two on different floors. Bo...
See more room tips
  • Stayed: August 2013, traveled with family
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3  Thank JarvNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Departamento De Venta On Line at Petit Palace Posada del Peine, responded to this reviewResponded September 21, 2013

Dear guest,
It was such a pleasure reading your comment. We are glad to know that you had a good stay with us . We will bear in mind your comment about the to internet and WiFi we will do our best to improve in this issue. Your feedback helps us to improve every day.
We would love to see you again soon at any of our hotels.
Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 8, 2013

Great location - especially if you are not in Madrid for long and want to be close to the action. The in-room laptop and free wifi were really nice. The a/c was also the closest thing to U.S. a/c we had our entire trip abroad. Our major disappointment was the bed - our double was two single mattresses pushed together - literally with separate sheets and all. Not very comfortable at all for a romantic getaway. This alone would keep us from staying here again.

  • Stayed: August 2013, traveled as a couple
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Thank swannemoon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, On line sales Department at Petit Palace Posada del Peine, responded to this reviewResponded September 3, 2013

Dear client:

Thank you very much for choosing Petit Palace Hoteles and sending your feedback. We are pleased to know that we met your expectations and that you were especially satisfied with our location, facilities and services. We will bear in mind your comment about the beds and we will do our best to improve in this issue. Your feedback helps us to improve every day.
We would be delighted to welcome you back soon.

Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 5, 2013

We stayed here for 3 nights this july and had a very nice experience. The room with an extra bed was very good and confortable with a reasonable area, and the internet was very fast in the PC that they supply in the room. The breakfast was good but could be a little better for a 4 star hotel. The lobby area is very small but staff at the front desk very friendly. The location is perfect making this hotel an excellent choice to discover Madrid.

  • Stayed: July 2013, traveled with family
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1  Thank miguel_9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Departamento de Ventas Online at Petit Palace Posada del Peine, responded to this reviewResponded August 6, 2013

To our esteemed guest:

Thank you for your comments. We are happy to know that we met your expectations. Without doubt, our guest’s satisfaction is our objective.
We hope to see you again soon.

Kindest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2013

The hotel is very well located next to plaza mayor and puerta del sol, very close to metro stations, and at walking distance from attractions. Very practical for a night out in trendy streets of madrid. However, this is not the most comfortable hotel. It is located on a very busy street, with performers and musicians that can be heard all night long. The room was very small for two persons and the bathroom alike. The bed was not comfortable and the rooms were dusty. Service at the hotel was not bad. Wifi is terrible in rooms.

  • Stayed: May 2013, traveled with friends
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1  Thank Gugablah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Departamento de Ventas Online at Petit Palace Posada del Peine, responded to this reviewResponded July 25, 2013

Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location were to your liking. We will pass along your praise to our entire staff.

We regret, however, that certain details like room size and bath were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every complaints always with the aim of improving.

We apologize for any inconvenience that you might have experienced as a result.

Ultimately, we work to please our guests and their opinions are what always guide us in doing so.

We are at your complete disposal for anything you may need.

Warmest regards.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Posada del Peine

Address: Calle Postas 17, 28012 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access Airport Transportation
Hotel Style:
#72 Luxury Hotel in Madrid
Price Range: $94 - $247 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Petit Palace Posada del Peine 4*
Number of rooms: 67
Official Description (provided by the hotel):
Excellent location right next to the famous “Plaza Mayor” and just 50 meters from the “Puerta del Sol”. This 4 star hotel offers elegant and contemporary accommodation in a beautiful historic building.The builing is known by its name alone, Posada del Peine, since it was opened in 1610. with almost 400 years of history, this is the oldest registered hotel in Madrid, in which many famous people have slept until 1970 when the hotel was finally shut. However, on the 15th of September 2004 the hotel reopened its doors. The original exterior design contrasts with an elegant and modern interior design, making it an attractive and comfortable accommodation with modern installations and the latest technology.Hotel Petit Palace Posada del Peine - historic charm from the 20th century, elegance, and all the best installations and services with a privileged location.In the comfortable rooms with modern design you will find the ultimate technological innovations like personal computers with free WIFI and hydro-massage showers.Our canine friends are welcome. This hotel is glad to open our doors to your faithful companion (up to 15 kg). Rooms are prepared with a doggy bed and feeding dishes. Let us know when you make your reservation.Our friendly staff will be more than happy to advise you on the best restaurants, shopping zones and local excursions.We also offer a unique free bicycle rent in order to get to know the city in an ecological way, and a free coffee and juice service in the reception.Don’t loose the opportunity to visit us!!If you have any special requests please don’t hesitate to contact us, we will be more than happy to make your stay as memorable as possible!! ... more   less 
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Also Known As:
Petit Palace Posada Del Peine Hotel Madrid

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