I stay at Catalonia Centro in Goya every time I go to Madrid, so this past Saturday was my 15th time at least...its very very basic hotel but the location is good. Far from its 4 stars.
I checked in at 18h30 in the evening, I left my bag and went out...in the meantime I found an old friend of mine and I decided to stay at her house so when I came back to the hotel I checked out and I asked if they could kindly do a gesture and charge me 50% rather than full price. I know the cancellation policy was 24h before but the hotel was not fully booked and I had booked my room on Thursday evening so no waiting list. anyway the lady at reception did not even want to consider or call her manager and advised me to call back the following day, which I did and a a very professionally trained and not caring at all voice, told me it was impossible. Thank you and good bye I said! considering Spain is going through a very rough patch, me being Spanish but leaving in London, I feel outraged but this lack of flexibility and service. I WAS a regular and loyal customer but unfortunately there is NO WAY I WILL BE GOING BACK to this hotel...shame the managers there did not see further than their daily money intake!!!!!
- Official Description (provided by the hotel):
- The Catalonia Centro hotel, inaugurated in June 2005, is located in a building from late 19th century and situated in the centre of Madrid, the Salamanca quarter, the best commercial and business area of the city. The hotel has six floors that display the typical housing of the Barrio de Salamanca. Its brick facade has glass balconies with lattices, also typical of Madrid. It has 88 modern and comfortable rooms with all facilities with wooden floor and furniture. ... more less
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- Also Known As:
- Catalonia Goya Hotel Madrid
- Catalonia Centro Madrid
- Catalonia Centro Hotel Madrid