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“Really not good”

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Petit Palace President Castellana
Ranked #123 of 445 Hotels in Madrid
London
2 reviews
“Really not good”
1 of 5 bubbles Reviewed February 28, 2013

A short biz trip to Madrid.
The Internet only worked in the reception on my laptop.
The staff although trying to be helpful we're not.
-1 outside, the heating was off in the room when I came back after dinner and took 2 hours to get up to temp.
Got up in the middle of the night to have a glass of water. And only hot water coming out of tap, which was scolding.
The bedside table was on such a slant that the mobile fell off twice.

Not very high Tec!

Room Tip: Don't.
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank N M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Gerente at Petit Palace President Castellana, responded to this review, April 11, 2013
Dear guest,

We would like to thank you for taking the time to send us your feedback; it helps us to improve our services day by day.

We regret the inconvenience caused by the internet connection during your stay and let you know it was immediately fixed.

We want to reiterate our apologies and we hope you give us the opportunity to serve you during your next visit to Madrid.

Kind regards.
Mª Prado Nombela | Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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770 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
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English first
New York City, New York
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed February 25, 2013

After spending a few days at a Centro hotel I had to switch for a business conference to this hotel, and frankly the 3 star was much better. First the neighborhood...it's much less interesting unless you like high-end shops and all in all was pretty sterile for me, especially after staying close to Calle Huertas and Plaza Santa Ana the week before. The staff here were friendly enough for sure. But the price/value is not very good and for a 4 star it certainly needs updating. Rooms were fine except they had one light switch that turns on blue runner lights under the bed...pretty cheesy. And the cabinets were covered with a cheap veneer sort of masonite look that shows its age. Elevators were well worn as well, with dust collected around the upper edges. All in all fine, I suppose, but certainly not for the nightly rate I was charged; the Centro hotel was half the rate and much better. So, if you want the flavor of Madrid and all its wonderful energy around you, check out the Santa Ana Plaza area instead.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank seacliffer_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace President Castellana, responded to this review, April 12, 2013
Dear guest,

First of all, we would like to thank you for taking the time to send us your feedback which always helps us to improve.

We regret that the hotel location was not of your liking and we definitely understand that if you were searching an establishment located near the night life clubs, restaurants and business, exclusive area of el Barrio de Salamanca (Plaza de Colón- Castellana- Calle Serrano), where our hotel is located, whould not offer what Plaza de Santa Ana does.

The Petit Palace President Castellana allows guests to enjoy peace of mind but it is a 15 minutes walk or about 5 minutes by taxi away from the city centre.

We want to reiterate our apologies and, if you stay with us again, we hope you may enjoy our location without giving up the centre and its charm five minutes from us.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Albans, United Kingdom
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed November 28, 2012

This hotel is located centrally in Madrid within walking distance from an array of shops, resturants and nightlife. There is also a nightclub next-door but despite this you cannot hear this in your rooms. The Hard Rock cafe is a 3 minute walk down the road and just the same as every other Hard Rock cafe in the world (why do I still pay them a visit?).

7 of us aged mid to late 20's embarked on a weekend of fun in Madrid this November. It is definitely worth taking the tour of Real Madrid's stadium (19 euros). I loved the Stadium but will be keeping Barcelona as my Spanish team. On nights out the drinks are expensive but no more then any other capital city.

I would recommend this hotel as it is clean, with friendly staff, laptop with internet access and tv in your room. Also free wifi used by us for iphone's.

Madrid es una ciudad hermosa llena de gente amable

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jonathan_Dominique
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace President Castellana, responded to this review, March 6, 2013
Dear guest,

We appreciate your wonderful review of our hotel. We are really glad you enjoyed your stay in Madrid. We would be more than happy to see you again.

Best regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
177 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 bubbles Reviewed November 18, 2012

The location is very convenient. Walking distance from almost everything - shops, metro, bus. The room is very small, with little place to put things. The room was also extremely hot as the aircon doesn't blow cool air in "winter" - so you sleep naked on your bed while sweating. Wi-fi is free and good enough. Breakfast is standard. Everything was clean and well maintained . Staff could even speak some english - unusual in Madrid. My rating would be better if the room had ventilation

Stayed November 2012, traveled on business
Helpful?
Thank TravelBabeSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace President Castellana, responded to this review, March 6, 2013
Dear client,

Thank you very much for you comment about our High Tech President Castellana. We will bear in mind your comment about the ventilation room. We will do our best to improve in this issue. Your feedback helps us to improve.

Hope to see you again soon .

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level Contributor
56 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed November 14, 2012

As a matter of fact, my stay was not pleasant at all, not because the hotel wasn't good nor because the staff was unfriendly -- on the contrary -- I had a stomach flu for over 6 days , and I have nothing but the greatest comments concerning the staff; especially for the chef Israel, whose wholeheartedly will to cook a home made chicken soup from scratch was , by far, one of the greatest details th staff have with me.

Laura, a beautiful dark- haired spaniard, recommended me the nearest medical center near me and as well made sure the staff could provide me enough liquids in order to look after myself.

The rooms are a bit porno style at my taste ( flashy blue lights, a lot of dark, lots of different lights) , however , the only critique I have to address is probably that I was put on a smoker's room, whereas, I had booked a non-smoking room. The beds are very hard and not too comfortable. Nevertheless, my previous china experience helped me carry on with the concrete type bed.

Finally, the other critique, was the rush of the cleaning staff to make room. Since I was ill and with an ilness, I felt they rushed there way in and even rude at times suggesting that " customers are not allowed whenever they clean the room ". Still, I was happy enough with the details Laura and Israel served me with.

Room Tip: Definitely non-smoking rooms. Smoking rooms have a horrible smell.
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  • Stayed November 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank drs88bbj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace President Castellana, responded to this review, March 6, 2013
Dear Diego,

What a shame, we regret your situation. However, thank you very much for you comment about our staff hotel. We try our best to make you feel at home.

Anyway, we hope to welcome you back again soon in a better situation.

Kindest regards.
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WR
Level Contributor
74 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed November 14, 2012 via mobile

Stayed here during a conference. The rooms are weird; weird interior design and colours (purple). The bed is hard as rock, the food is boring, definitely no master chef. The only nice part of this hotel is the shower with massage sprayers from the side. Stay here if you have no where else to stay. Otherwise.....try any of the other better hotels.

Helpful?
Thank Whydoyouneedascreenn
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Sliema, null, Malta
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed October 12, 2012

Good hotel booked to visit Fiera de Madrid but not as close to exhibition centre as I thought. 30 min drive from airport and 10 min walk to closest metro station. Helpful and friendly staff. Weak wifi system for a high tech hotel !!

Room Tip: Large spacious rooms.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Victor Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Departamento de Venta Online at Petit Palace President Castellana, responded to this review, November 23, 2012
Dear guest:

Thank you very much for choosing High Tech Hotels and sending your feedback. We work to satisfy our guests and their opinions are what always guide us in doing so.

We would be delighted to welcome you again soon at one of our hotels.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace President Castellana

Property: Petit Palace President Castellana
Address: Calle Marques de Villamagna 4, 28001 Madrid, Spain (Formerly High Tech President Castellana)
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access Airport Transportation
Hotel Style:
#85 Luxury Hotel in Madrid
#142 Business Hotel in Madrid
#147 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace President Castellana 4*
Number of rooms: 104
Official Description (provided by the hotel):
The Petit Palace President Castellana Hotel is a luxury hotel on Paseo de la Castellana, with a modern design devised for business and weekend trips to Madrid. Located in the most exclusive commercial area of Madrid, this innovative hotel in La Castellana offers you luxury services and unique spaces for events: à la carte restaurants, free wifi, iPad in the room, iPod and iPhone docking station, meeting rooms... ... more   less 
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Also Known As:
High Tech President Castellana Hotel Madrid
High Tech President Villamagna Madrid

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