We ended up in the Atocha apartment after the sister apartment had some plumbing issues and we were switched here. We initially had an issue with the size of apartment we were given compared with the one we had booked in the other block in the north of the city, but this was resolved amicably, quickly and efficiently by the young woman on reception - she was utterly fantastic, very helpful and apologetic, despite none of it being anyone's fault, least of all hers! The location we found to be excellent - really handy for walking to the galleries and Buen Retiro as well as the station and also for getting to see authentic Madrid away from the tourist bars. Some really good bars and restuarants nearby and also an excellent market if you want to eat in at any stage. Apartment was very comfy and had pretty much everything you need. It was also very clean and modern (unlike me). Can't fault any of the staff we dealt with. Might have to make a return visit...especially if the pool is complete by then!
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