I stayed in this hotel for 3 nights and what can I say! The worst hotel I have ever stayed in! The staff are considerably rude!! They understood English and they were still rude! We also paid for a city view room and that was not what we got. We asked for twin beds and we only got one duvet. Our hairdryer ACTUALLY blew up so we had to wait for another one. When that one arrived we had to install it ourselves! the bath tab leaks, and I mean everywhere. Our beds were not even changed for the whole 3 nights we were there, all they did was tidy up, but not changed the sheets. When we left they tried to charge us for food and drinks out of the mini bar that we didnt even know our room had! it was just terrible. The restaurant didnt open until 9pm and we didnt know so when we went to the restauarant at 8pm we were told to "come back later were busy!" What time do you open? "9pm it says so outside!!!" they were just rude! When we left to go back home no one was nice enough to say goodbye to us. And do not be fooled by the free internet they offer. We got free wifi for one night only and then they cut it off for the rest of our stay. Just a waste of money staying here and never again will we be visiting this hotel!!!
- Official Description (provided by the hotel):
- Located in the business area of Chamartín, with excellent transport communications with the main access routes to the centre of Madrid. Close to Plaza Castilla, the airport and IFEMA. ... more less
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