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“Good location with a great price” 4 of 5 bubbles
Review of Lusso Infantas

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Lusso Infantas
Ranked #82 of 444 Hotels in Madrid
Certificate of Excellence
Los Angeles, CA
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Good location with a great price”
4 of 5 bubbles Reviewed May 13, 2014

The hotel isn't exactly the Ritz, but it has a great location with a good price. It's about 10 mins walking distance from the Airport Express stop at Cibeles and about a 15 minute walk to the Prado. You can also walk about 15-20 minutes to Plaza Mayor and the Mercado de San Miguel. The hotel offers free wifi but the signal is weak and spotty at times. Also, the rooms were okay and were a little tight by American standards but considered spacious in Europe. My only request is that I wish the hotel had an iron in the room but I think that is common problem in Europe since I stayed in a total of four hotels during my European trip and never found an iron in any room we stayed in.

Overall, it's a good place to stay while in Madrid and the location to everything is what I loved most about the hotel. We would definitely stay there again when we return.

They also offer late check out for 10 euro for each extra hour but the latest one can check out is 3pm.

Room Tip: Like other reviewers have recommended, get a room facing the courtyard for a quiet night. Most doubl...
See more room tips
  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank aiyaaah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, May 21, 2014
Dear traveller,

We want to thank you for choose our Hotel for your stay in Madrid; it is such as honor be part of your trip in Europe.

Our rooms have all the facilities that you can need for your stay, in spite of that we inform you that the Hotel have 2 irons and 1 board that everyone can use all the time they need, so please next time do not bother in ask to our staff and we can leave you one in the room.

The situation of the Hotel makes so easy find all the touristic point of the city and makes it so easy to visit just walking with no needs of public transport. From the Hotel to the most important places you have a 15 minutes walking distance.

We hope next time you come to Madrid we can offer you one of our rooms, and remind to visit our web site for more information and offers.

Regards,

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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944 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (83)
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English first
Lebec
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 29, 2014

The hotel is both close to old center and to the local scene of nightlife. The staff were friendly and helpful. We had a good time staying at the hotel. One thing I noticed is that we requested wake up call, and ended up not hearing the phone ringing in our room, instead of hearing the neighbor phone ringing. Despite that mistake, I still would give it a 5 star.

  • Stayed April 2014, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank Wiley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, May 21, 2014
Dear traveller;

First at all we want to thank you for such an amazing rate for us. It is a great that your stay with us was as you expect.

We are so sorry for the mistake in your wake up call, but despite for this thing we are glad that you enjoy the Hotel and the city as well.

We hope next time you come to Madrid think in our Hotel for your stay.

Regards,

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed April 1, 2014

Nice Rooms.
The hotel is in walking distance to food, spirits, coffee, train, access, and some nightlife.

I would certainly re-visit again.

The front desk staff was extremely vibrant and helpful.
Especially (Christian?) the daytime attendant.

He offered a lot of great assistance and insight.

  • Stayed March 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, April 26, 2014
Dear guest,

Thank you for your wonderful comment regarding your stay with us, here at the
Lusso Hotel Infantas. We are glad that you enjoyed your stay with us and look forward to welcoming you again in the future.

Best Regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Segovia, Spain
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Although this hotel is classed as four star the treatment you receive is above and beyond any other four star hotel and the majority of five star hotels I have stayed in. Each member of staff does everything they can to make your stay pleasant and trouble free.

It really is a nice change to find a hotel in the centre of the hustle and bustle of Madrid that still has that family feeling.

If you want a hotel in a great location with excellent food you must visit Lusso Infantas.

Room Tip: All the rooms that I have stayed in have been spacious and clean with nice bathrooms so in my opinió...
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Craig S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, March 23, 2014
Dear traveller,

Thank you very much for your nice remark about the hotel, we appreciate it.

I will transfer your opinion to the entire staff of the hotel. Remarks as yours encourage us to give the best of ourselves for our guests.

Thank you for your words about the hotel location. We are on the centre but it is a very quiet area.

We hope to see very soon here.

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
157 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 123 helpful votes
4 of 5 bubbles Reviewed February 27, 2014

Stayed 1 night here with my girlfriend, Great Hotel, 65 GBP , so excellent value

Positives
- Easy to get to on the 5EUR 24hr airport bus , under 10 minutes walk from Cibeles stop, super easy (late night bus stops at Cibeles, so its also no problem)
- Excellent value
- Clean, etc
- Good wifi
- Great Bars nearby (Gay district of town, which is usually more fun anyway)
- Great rooms, even the bathroom had a view and balcony
- Staff very helpful
- Large room safe (can take a lappy)

Negatives
- Normally I try list as least 1 negative, but can't think of one in this case

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bckirk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, March 8, 2014
Dear traveller,

Thank you very much for sharing your experience in our hotel with all the travellers in Tripadvisor, we appreciate it.

As you, we think that the hotel offers a very good location, very complete facilities (thank you for your remark about the wifi connection), and an excellent value for money.

It is very easy the way from/to the airport. One of the options is the shuttle bus (it is 5€ per person), other is the metro (the nearest metro stop is Banco de España only 2 minutes walking), the third one is the train (you can go out in Recoletos or Sol and you have to walk around 15 minutes) and the last one is the taxi (there is a flat rate of 30€).

We hope to see you very soon.

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Istanbul, Turkey
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

Location is great , near Gran Via and Puerto del sol, you can find a lot of tapas bars,cafes, restaurants near hotel .

You can reach to Atocha train station in 15 min. by walking, You should go to TOLEDO with train for half day trip .

Enjoy Madrid...

  • Stayed February 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank panar66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, February 17, 2014
Dear Traveller,

Thank you for your nice words about the hotel, we appreciate it.

Our hotel is very near to Atocha Station. From Madrid you can make half day trips to Toledo, Segovia, el Escorial, Avila… you can arrange a trip from the hotel or you can make it by your own way (we always recommend the second option, if you ask on reception desk we will explain you how to do it).

We hope to see you on your next trip to Madrid.

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Austria
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed February 7, 2014 via mobile

We stayed there for one night and really apreciated its central localisation. Very friendly and helpfull staff. Free WiFi. We did not order breakfast ( they give you discount voichers for it at a check-in which allow you to have breakfast for 9€/person). Hotel located on a small street of Gran Via and is really quiet. Good size of a room and beautiful stone-decorated bathroom. Hotel is 5mins walk from main gay bars and clubs of Madrid. About 45mins on the metro from the Airport.

Stayed February 2014, traveled as a couple
Helpful?
1 Thank Pavlus1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, February 17, 2014
Dear traveller,

Thank you very much for take part of your time to share your experience in our hotel with all the travellers in Tripadvisor.

Thank you for your reference about the good size of our rooms, about our staff and about the location of the hotel, we appreciate it.

From here it is very easy to go or come from the airport. You can take the metro or you can take the Express bus from Cibeles Square. The price in both options is 5€ per person. The other options are the train or a taxi. If someone needs more information they can contact with the hotel in our e mail.

We hope to see you soon

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lusso Infantas

Property: Lusso Infantas
Address: Calle Infantas 29, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chueca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#43 Business Hotel in Madrid
#58 Family Hotel in Madrid
#62 Luxury Hotel in Madrid
#75 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lusso Infantas 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Lusso Infantas is a 4 star hotel in central Madrid whose building is protected by World Heritage Community of Madrid for its architectural value.Lusso Infantas 40 rooms (32 standard and 8 superiors), which has achieved a great balance between the original structural elements and the comforts and technologies of our time.Located in the historic center of Madrid in Chueca just in the edge a few meters from Gran Via and very close to cultural, commercial and financial center delimited by Alcalá Street, Paseo de Recoletos and Paseo Catellana make our situation very suitable for both business guests and for the cultural tourist.We offer free Wi-Fi in all areas and restaurant recommended by the Michelin Guide (Ex libris), 24 hours room service, choice of pillows, amenities in the room are some of the services we have at Lusso Infantas. ... more   less 
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Also Known As:
Lusso Infantas Hotel Madrid

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