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“Friendly staff and quiet rooms”
Review of Lusso Infantas

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Lusso Infantas
Ranked #86 of 436 Hotels in Madrid
Certificate of Excellence
Tallahassee, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Friendly staff and quiet rooms”
Reviewed September 19, 2013

All of the hotel staff was very friendly and spoke excellent English. They had tips on restaurants, sightseeing, and anything else we asked about. The location is wonderful as it's only a few blocks from Cibeles Square (where the express bus to the airport picks up and drops off), a handful of blocks from Puerta del Sol, and just down the street from a metro stop. A grocery store and tapas bars are just down the street, too.

We did upgrade our room and it was a large hotel room, probably the largest room I've ever stayed in in Europe. The bed was harder than U.S. beds, but not uncomfortable and there was plenty of closet space. The bathroom was very spacious as well and I loved the bathtub. Because it is a couple blocks off the main street, the outside noise is minimal and we didn't hear any inside noise at night, which provided for great opportunities for sleeping in!

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amelia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, October 6, 2013
Dear guest,

Thank for the nice remarks about our hotel and for the qualification you give us.

On behalf all the entire staff thank you for the nice words you have write about us, we appreciate it.

The hotel location is perfect like starting point to visit the City, from here you can walk to all the main places. We are also in a quiet area of the Chueca District.

Like you, we think that the superior rooms worth, they have the best location in the building, they are bigger than the standard and all for only 15€ more.

Good luck and we hope to see you in your next trip to Madrid.

Regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
Palm Beach Gardens, Florida
Level Contributor
83 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 17, 2013 via mobile

Hotel was exceptionally clean with very friendly and professional service. Located just off the main streets with several top rated restaurants within 5 - 10 min walk. Can walk to several attractions within 1-2 miles.easy access to Metro (5min). When we return to Madrid this will be the hotel of choice.

Stayed September 2013, traveled with friends
Helpful?
Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, October 6, 2013
Dear guest,

Firstly we are glad to know that hotel liked you and you will consider us for your next trip to Madrid, thank you very much.

For the entire hotels all over the word the cleaning is the most important think. The housekeeper department work very hard every day to keep our rooms as clean as their homes. Thank you to your remark about the cleaning of our hotel.

We hope to see you soon

Regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 17, 2013

Prime location, close to metro and Cibeles Square. Nice staff speak English. We received quite a spacious room on a high floor as we requested. Has a safe and minibar can use a small refrigerator. Good breakfast and when all the places are still closed. Was a large closet in the room. We got more pillows and a blanket by our request.
Only view was a building across the street.
Perhaps a better corner rooms. Overall it was convenient
Definitely a fair price for center of Madrid

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Likia P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, October 6, 2013
Dear traveller,

Thank you for your nice remark, we appreciate it.

We are happy because the hotel has covered your expectations.

When the reservation & front desk department receives a booking we always read the special remarks of our future guests. On it they write all their preference, queen/twin bed, balcony, quiet… and always work hard to provide all of them.

The rooms in the corner are the superior rooms, they cost only 15€ more and in my opinion they worth.

We see you on your next visit to Madrid

Regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 3, 2013 via mobile

My partner and I stayed at Hotel Lusso Infantas with family and friends to celebrate my 30th birthday. This hotel is the perfect base for exploring Madrid as it is situated on a quiet street just off the Gran Via. We had a room on the 4th floor with an above average sized bathroom for a hotel. It was air conditioned and had two lovely balcony windows. The breakfast in the restaurant was lovely and set us up for a day's exploring. The staff placed a bottle of cava in my room with two flutes on my birthday which was a nice touch. If we are ever back in Madrid we would stay here again.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Scotschappie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director de Recepción at Lusso Infantas, responded to this review, October 6, 2013
Dear guest,

Firstly thank you for the confidence you had deposited in our hotel for your 30th birthday. We are very happy that you enjoyed your stay in Madrid and in our hotel.

We appreciate your description of our rooms, thank you. We always like to have a detail with our guest when they are coming for a celebration.

Best regards and we hope to celebrate with you the 31th birthday.

David Cachavera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City, Panama
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed August 28, 2013

I've been staying here for years - it is a small boutique hotel just off Calle Alcala on the edge of Chueca so it is within walking distance of the Prado, the Thyssen, the barrio de las Artes, good bookshops, the Gran Via, markets, restaurants, and the metro.
An attractive 19th century building, the best rooms are the exterior ones on the corner -like a little mini-suite with arm chairs and tv, good sized bedroom with wifi, bathroom with bath robes and slippers. I like the old fashioned wooden shutters on the windows but they may not shut out the street noise. There is a restaurant Ex Libris with a set lunch which is popular with local business people. For breakfast I prefer to go to one of the many Typical bars along the street.

Room Tip: Ask for a corner exterior room.
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maeve F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, October 6, 2013
Dear guest,

Thank you for the confidence you have deposited in our hotel always you come to Madrid. When a guest repeats in our hotel we receive the best notice, thank you.

You have made an excellent review about our location and your room preferences. We also think that the superior rooms worth, they are maximum 15€ more than a standard and they have the best location in the building.

Thank you for the remark about our restaurant; this is one of the best in the area. All the travellers can read about “Ex Libris” in tripadvisor.

Thank you very much for all those years

Best regards

David Cachavera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
1 review
Reviewed August 25, 2013

The location of the hotel is perfect. Surounded by lovely high quality food restaurants. Walking distances of main lively places in town. Proffesional staff at the reception. Polite atmosphere and modern hotel.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Ruben E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, October 6, 2013
Dear traveller,

Firstly we want to thank you the time you have spent to share your experience in hotel, it helps us very much.

The hotel is located in Chueca District maybe the most fashionable area in the city. Chueca is full of restaurants, tapas bars, small art galleries…

Thank you for the remark about our staff, we will transfer the information to encourage them.
We hope to see you soon in our hotel

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 12, 2013

The hotel is located in the heart of Madrid, close to the metro station Banco de Espana. You can easily walk to Puerta del Sol, Retiro Park or take the metro to the Royal Palace.

The room is very small for a 4* hotel, the decoration outdated, which kind of putts you off at first. The bathroom is big, everything works fine. I found the air conditioning very annoying, even if you turned it off some sort of cold ventilation air kept coming.

I haven't tried the breakfast, but a Starbucks coffee shop is right next to the hotel, although you can certaily find cheaper alternatives in the area. The best supermarket is found in El corte ingles, next to Puerta del Sol, but there is one supermarket on the infanta calle as well.there is also a Carrefour express on calle Barquilo ( not a great selection though).

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank corenana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Gerente at Lusso Infantas, responded to this review, August 21, 2013
Dear traveller,

We hope that your time in Madrid you enjoyed it and thank you for write this review.

The build of the Hotel was made in the XIX century and we try to keep the essence of this. Our rooms are classy but with all the things you can need and all the technology too as Wifi Conection, Smart Tv, safe box, etc.

We hope you next time enjoy our Buffet breakfast with so many options for all the tastes.

Regards,

David Cachavera.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lusso Infantas

Property: Lusso Infantas
Address: Calle Infantas 29, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chueca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#43 Business Hotel in Madrid
#58 Family Hotel in Madrid
#64 Luxury Hotel in Madrid
#75 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lusso Infantas 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Lusso Infantas is a 4 star hotel in central Madrid whose building is protected by World Heritage Community of Madrid for its architectural value.Lusso Infantas 40 rooms (32 standard and 8 superiors), which has achieved a great balance between the original structural elements and the comforts and technologies of our time.Located in the historic center of Madrid in Chueca just in the edge a few meters from Gran Via and very close to cultural, commercial and financial center delimited by Alcalá Street, Paseo de Recoletos and Paseo Catellana make our situation very suitable for both business guests and for the cultural tourist.We offer free Wi-Fi in all areas and restaurant recommended by the Michelin Guide (Ex libris), 24 hours room service, choice of pillows, amenities in the room are some of the services we have at Lusso Infantas. ... more   less 
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Also Known As:
Lusso Infantas Hotel Madrid

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