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“5 nights at Hotel Lusso Infantas”
Review of Lusso Infantas

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Lusso Infantas
Ranked #87 of 436 Hotels in Madrid
Certificate of Excellence
Vancouver, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“5 nights at Hotel Lusso Infantas”
Reviewed July 14, 2013

My partner and I stayed for 5 nights at Hotel Lusso Infantas. The room was an adequate size. Bathroom quite large and the shower was very good. The air conditioning didn't work well. It was better just turning it off and leaving the window open. We didn't say anything which we should have as there may have been a setting we had not figured out. We had asked for a quiet room and therefore were given in facing. Flat screen TV but we didn't turn it on as too busy out and about and when back just there for sleeping. There were amble toiletries,soap and shampoo, plus toothbrushes, towels etc provided daily. All the staff were fantastic, the front desk, restaurant and cleaning staff. Front desk gave us tips about things to do, gave us a map and pointed out things that were a must see.We had a wonderful stay at this hotel. It's in a very central area. Easy walking distance to everything. They check your id when you come home late at night which is a good thing we thought.
Front desk staff gave us coupons so we were able to get their buffet breakfast for half price every day. Breakfast was very good. If we go to Madrid, we would stay there again.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Gerente at Lusso Infantas, responded to this review, July 28, 2013
Dear traveller,
Thank you so much for such an amazing score. It is a pleasure for us knowing that you stay was great with us and you like our Hotel in all points.

We are sorry if the fan did not work as you want it, this is a central system and we know that sometimes it could be difficult to understand we always try to give all the explanations that guests need, do not bother in ask next time.

We hope to see you in our Hotel next time and we hope also you can try our magnificent restaurant, we think we could surprise you.

Regards,

David Cachavera.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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974 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
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English first
San Francisco, California
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 13, 2013

I stayed at Lusso Infantas for 2 days while on a business trip. The best thing about the hotel is the gracious and efficient staff. We arrived at 9am, way earlier than can be expected for check-in. The concierge allowed us to check in with no questions asked. Thank you! My other requests were also met quickly and efficiently.

A few things that I recommend the hotel improved are as follows:

1) Install bigger beds: the current ones are way too small and uncomfortable;

2) Equip rooms with a kettle and provide tea and coffee - I was surprised it was not offered at Lusso Infantas, as is customary at all 4-star hotels;

3) Make sure it is possible to switch TV channels into original language - this option was not available in my room, strangely. Surely a lot of foreign tourists stay at this hotel.

4) Provide enough toiletries: we were two in the room, however, there was only 1 piece of soap and 1 toothbrush...

Room Tip: The hotel is in a very quiet yet central location!
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  • Stayed July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank almakar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Gerente at Lusso Infantas, responded to this review, July 27, 2013
Dear Traveller,

We thank you take your time in write this review. It is important to us known what think our guests.
Usually the check in time is at 12 of midday, but if we have rooms ready early we do not have problems in make the check in before this time.

We want to comment with you the recommendations you have make to us.

In the hotel we have two types of rooms standard and superior rooms, both rooms have all the facilities every guest can need but the superior rooms are bigger than the other ones. The kettle service is a preference service and it is install in the superior rooms, we are sorry if this think can bother you; and for the amenities for the Hotel, we are sorry to forgive and put two things of everything, however we have in the front desk all the toiletries you need for your stay.

Right now we are installing all the Smart TV and we are getting ready all the system to make possible change the language on the TVs and you can enjoy all the channels in your mother language.

We hope that if you give us a new change we can provide that we are working in all this thinks and hope that your next stay will be better.

Regards,

David Cachavera.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Andover, Massachusetts
Level Contributor
186 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed June 27, 2013 via mobile

My mother and I stayed here for a week on vacation. I recommend this hotel because it is charming, the staff are great, the restaurant is good, and the location is perfect for everything we wanted to do. The two things I did not like were thebeds (is this what hotel beds are like in Europe?) and the noise in the street outside at night (wehad to close the windows and use the AC to drown it out).

Stayed June 2013, traveled with friends
Helpful?
Thank Deborah L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Gerente at Lusso Infantas, responded to this review, July 27, 2013
Dear traveller:

Firs at all we have to thank you for choose our hotel in your stay in Madrid with your mother. We hope you enjoy the city.

Right now we are changing all the system of our windows to have less noise in the rooms. It takes time in make it possible and get ready for all the rooms, but we hope in your next stay we can help you.

Regards.

David Cachavera.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nevada City, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 10, 2013 via mobile

Great location to be able to walk everywhere! The staff was very helpful and accomodating. Loved the bathroom and our room 408, with a great veiw! A nice sized room, the bed was very comfortable! A great selection of food for breakfast! Can be a little noisey at night from the street.

Helpful?
Thank Judi959592013
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
hotelinfantas, Director de Recepción at Lusso Infantas, responded to this review, June 21, 2013
Dear traveller,

Thank you for give us a 5, we appreciate it and overall we are very happy because you enjoyed your visit to the City.

We appreciate the nice review about the room, our staff and out breakfast thank you!
We have finished soundproofing works and now the hotel rooms are very quiet.

We hope you have the opportunity to visit us again very soon

Best regards

David Cachavera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Belo Horizonte
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed June 7, 2013

If you intend to spend some time in Madrid and need a place to stay close to good points, this is your place close to nice bars, restaurants and most of the best atractions, it is clean, calm, and confortable in a good and safe area. To have a nice and afordable breackfast just cross the street and you will pay 4 euros instead the 14 at the hotel. To park your car just turn the second street at your right side and two more blocks you'll have a safety parking which gives discount to the hotel gests and thats it, go see this beautfull city and be aware that on the first wednesday each month you see the palace guard parade at 11 am. - make a note about this.

Room Tip: Any room no mater the level once they have elevators.
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FirstCommander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, June 21, 2013
Dear traveller,

Thank you very much for the complete description you have wanted to share with all the travellers in Tripadvisor, we appreciate.

As you comment the hotel has an agreement with “Mercado de San Anton” parking and it costs 20€ per 24 hours (it is the cheapest rate in the area). If someone needs to park a car please stop in the front of the hotel and we will explain you where the parking is.

Our breakfast costs 13,20€ (without promotions), it is true that you can find some places cheaper than our restaurant but not with the same variety and quality. We think that our breakfast worth.

When a guest checks in at the hotel we always give them a City map and we explain the general places. We recommend to visit the City information point (there is one in Callao Square) and they will provide you a full information about the City.

Thank you very much for your nice remark.

Best regards

David Cachavera
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wigan, Lancashire
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed June 5, 2013

Very pleased with the hotel we chose in Madrid the Lusso Infantas. Centrally located for all amenities to walk to. Hotel room on the 3rd floor was very large and a lovely Juliette balcony so that we could get some fresh air into the room. Slippers/dressing gowns and toiletries available but we did upgrade to a superior room, so would have expected this in our room anyway. Stayed 3 nights on a b&b tariff. The only slight negative that we had was the breakfast which we felt wasn't value for money. Limited hot food available but plenty of continental style cheeses, hams and cakes etc., There is a Starbucks across the road which having paid 13 Euros each per day we could have eaten there or somewhere nearby for less.

  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lizzie47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hotelinfantas, Director General at Lusso Infantas, responded to this review, June 21, 2013
Dear traveller,

First of all thank you for spend part of your time sharing your experience in our hotel with all the followers of tripadvisor.

Thank you for the nice words you write about our hotel, its location and its rooms, we appreciate it. It is a pity that you consider that our breakfast has not a good value for money…As we have commented in other reviews we work hard to improve our breakfast everyday (we always consider the review of our guest, they help us very much) In our buffet you will enjoy a taste of Iberian products, fresh pastries, orange juice, different fruits, espresso, salmon, sausage, scrambled eggs, champagne, cereal, muffins, donuts… and a long list of quality products (if you take breakfast in Starbucks you pay minimum 10€ and here without any promotion 13,20€ but you can all you want).

We hope to see you in our hotel very soon.

Best regards

David Cachavera
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lusso Infantas

Property: Lusso Infantas
Address: Calle Infantas 29, 28004 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Chueca
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
#43 Business Hotel in Madrid
#58 Family Hotel in Madrid
#65 Luxury Hotel in Madrid
#75 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lusso Infantas 4*
Number of rooms: 40
Official Description (provided by the hotel):
Hotel Lusso Infantas is a 4 star hotel in central Madrid whose building is protected by World Heritage Community of Madrid for its architectural value.Lusso Infantas 40 rooms (32 standard and 8 superiors), which has achieved a great balance between the original structural elements and the comforts and technologies of our time.Located in the historic center of Madrid in Chueca just in the edge a few meters from Gran Via and very close to cultural, commercial and financial center delimited by Alcalá Street, Paseo de Recoletos and Paseo Catellana make our situation very suitable for both business guests and for the cultural tourist.We offer free Wi-Fi in all areas and restaurant recommended by the Michelin Guide (Ex libris), 24 hours room service, choice of pillows, amenities in the room are some of the services we have at Lusso Infantas. ... more   less 
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Also Known As:
Lusso Infantas Hotel Madrid

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