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PZhang
Boston, Massachusetts

Wonderful location and amenities

5.0 of 5 bubblesReviewed Jun 26, 2019via mobile
In the heart of Gran Via, next to hop-on hop-off tour buses, metro and buses, a convenient store, tons of good bars/restaurants, it's hard to beat the location. You can also walk to royal palace, S. Miguel Market and a lot other attractions. The room is big and clean. We opt-in for the breakfast, which is one of the best we had. The staffs were friendly and helpful in recommending nearby restaurants, attractions, and found us a taxi to airport. Great for families.
Date of stay: June 2019
Trip type: Traveled with family
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Sabrina D, Director General at Petit Palace Triball, responded to this review
Responded Jun 27, 2019
Dear Pzhang,

Thank you so much for sharing your experience about your stay in Triball. We are pleased to hear that you had a great time and that you enjoyed our location and the service provided by our team.

It will be a pleasure to welcome you and your family in the near future, so we can make your stay excellent again. We remain at your disposal for anything you need.

See you soon!

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,185)
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All reviews great hotel perfect location bunk beds gran via metro la gran hotel is located the hotel is clean enjoyable stay the hotel staff walking distance metro station small room main attractions breakfast buffet primark pablo street
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170 - 175 of 2,185 reviews
Reviewed June 23, 2019

This hotel is great !!!!! the staff is excellent !!!! in May 25th we stayed 3 nights, the room was clean with A/C. everything was great, the breakfast very good the location excellent close to la gran via, it is in the center of the town. My wife is very happy with the staff and the attention, everything was very nice, but we mention one person in special "Pablo" he is the gentleman who work in the night shift. Thank you Pablo for everything you did for us.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Service
Thank Adventurer763198
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded June 24, 2019

Dear guest,

We are delighted to read about your experience at Triball. Our aim is to provide an exceptional service to all our guests and we feel really pleased when we achieve it.

Thank you for highlighting our central location and the service provided by our team, specially from our team member Pablo, as he will be very glad to know that you had a wonderful time in the city.

We remain at your disposal for anything you may need for a future stay, and we hope to welcome you back soon!

Warm regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2019

We stayed in the hotel for 4 nights. The room was clean with A/C.
Everything was great. Good breakfast, very nice staff, always willing to help.
The location is great. even though the hotel is located on the main street, when the windows are closed we cannot hear the noise

Date of stay: June 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
1  Thank Travel22864194139
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded June 20, 2019

Dear Guest,

We appreciate your comments about your experience at Triball, and we feel very happy to know that you had a great stay with us.

Thank you for highlighting our location, our comfy rooms and the service provided by our team. We will continue working on these areas so we can improve our services and provide an excellent service to all our guests.

Please do not heasitate to contact us for a future reservation if you come back to Madrid, we will be pleased to assist you.

Hope to see you back soon!!

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019

The hotel has excellent location. Various brands are walking distance away, metro station is also walking distance away. Good eateries are also walking distance away. Even better is the hotel staff - always smiling, cheerful and ever helpful.

Date of stay: June 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
1  Thank SaurabhSehgal
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded June 19, 2019

Thank you SaurabhSehgal for your words about your experience in Triball.

We are glad to know that you enjoyed our central location, it has been a pleasure for us to provide you a great stay and help you with recommendations during your days in Madrid.

Please do not hesistate to contact us for a future reservation, we will be pleased to assist you with any request you may have.

Hope to see you soon!

Best regards,

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2019 via mobile

This hotel is great!!! The staff is incredible. Ready to always help with a smile. The place is in the center of town, perfect. Breakfast is healthy with fruits, vegetables. We will come again, highly recomanded.

Date of stay: June 2019
Trip type: Traveled with friends
1  Thank Yaffa G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded June 20, 2019

Dear Yaffa,

We are pleased to read about your recent stay at Triball. We are so happy that you enjoyed our location and that you felt that our team were always ready to help you.

Our aim is to provide the best service, and we feel very proud when we achieve it. We hope to have the chance to welcome you back in the future, so we can provide you the best experience again.

We remain at your disposal for anything you may need.

Best regards from the whole Triball team!

Sabrina Puerta
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

We had a good few day and the staff were friendly and helpful. Shower gel provided and cap etc. Room was comfortable and a good size . Only one English TV channel. Hotel was in a good position just on a side street of the main shopping area and a 10 minute walk from the bus stop (€5 each from airport) didn’t have the breakfast so can’t comment but there were quite a lot of people having it. The room was quiet but the floors are laminate and so are the corridors so it was noisy when people went by the room with there cases (early morning, late at night) free aircon and WiFi in rooms.

Date of stay: May 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank Amanda H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sabrina D, Director General at Petit Palace Triball, responded to this reviewResponded June 14, 2019

Dear Amanda,

We are delighted to read about your experience with us. We thank you for having chosen Triball for your stay in Madrid, it is great to hear that you have enjoyed the service provided by our team.

Thank you for mentioning our facilities and the central location, we appreciate also your comments about the floor so we can improve this aspect and make your future stay perfect.

We hope to have the opportunity to welcome you back soon so we can offer you the best experience. Please do not hesitate to contact us for anything you may need for a next reservation.

Warm regards from the Triball team!

Sabrina Puerta.
Hotel Manager

sabrina.puerta@petitpalace.com
Petit Palace Triball

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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