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Petit Palace Triball
Ranked #69 of 444 Hotels in Madrid
Certificate of Excellence
Leeds, United Kingdom
Level Contributor
91 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“Perfect!”
5 of 5 bubbles Reviewed December 22, 2012

We must agree with Adela B's review. The hotel is perfectly located and is good value for money. If you ask for an interior room, you won't get a view but it'll be very quiet. The shower is one of the best we have ever used and the bathroom is quite spacious. The room is comfortable, well decorated and furnished and the mattresses are good quality. The reception staff are extremely helpful, friendly and welcoming and very keen to cater for any particular requests you might have. We certainly recommend this hotel and will definitely stay there next time we are in Madrid.

Room Tip: Ask for an interior room if you are not used to the noise of a capital city.
See more room tips
  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank DawnandSteveinLeeds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Online Sales Department at Petit Palace Triball, responded to this review, December 26, 2012
Dear client:
First of all, we would like to thank you for choosing us during your recent visit to the city.
Thank you very much for you comment, and we do hope you find the time to return to Madrid and stay with us again, you will be very welcome!
Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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693 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Madrid, Spain
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 19, 2012

This hotel has nothing but advantages!!! First of all the front desk receptionists are extremely helpful and they look more than happy to explain to you what you should see around the city, ways of getting from one place to another and they make good recommendations about where you can have a decent meal. Secondly, the rooms are perfect! Spotless clean, nice furniture, everything you need is at the tip of your fingers and they are quite big.
What I loved most is the perfect location of this hotel. It is in the city centre within walking distance from everything you need: museums, shops, bars and pubs. From my experience I can tell you that the vibe of a city feels differently when your hotel has a good position and Petit Palace Italia is one of the best hotels you can get for a good price!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Adela B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Online Sales Department at Petit Palace Triball, responded to this review, December 20, 2012
Dear Adela,
Kindest regards!!
I was absolutely delighted to read your fantastic feedback regarding your stay hope you will join us again in the near future
I am pleased to read such a glowing review and we hope to see you again in Madrid!
Thanks and regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 13, 2012

I have stayed in this hotel several times! Very handy as it near to our office in Madrid. The rooms have been recently refurbished. I can´t fault this hotel at all. I am looking forward to my next business trip to Madrid.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Summer2875
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Sales Online Department at Petit Palace Triball, responded to this review, November 16, 2012
Dear guest,
Thank you for your wonderful review of our hotel!
I am delighted to read such a gleaming report of our service and facilities from one of our guests!
We are very happy that you enjoyed your stay with us, and really alll of our rooms were recently refurbished, our central position and all rest of services were of help to you.
We do hope you find the time to return to Madrid and stay with us again, you will be very welcome!
Kindest regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, North Carolina
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed October 23, 2012

'You get what you pay for,' is my motto. This is a moderately priced hotel. For the price, the accomodations were suitable.

We spent 5 nights in the Petit Palace Italia due to my husband being in Madrid for business. We had ample time to observe and evaluate.

The room was immaculately cleaned each day. This is a HUGE asset in my view.

The bedroom area was small as is the custom with european hotels. There was an armoire, with safe and refrigerator (which includes a 'mini-bar' of sorts, too pricey.) A laptop desk and nightstand beside bed. The bathroom was very spacious, shower gel, shampoo and bar soap available. Bring your own hair conditioner. There was always plenty of hot water. Also, Americans need to know that as with some other european hotels, wash rags are not part of the normal towel service. We always bring out own.

The bed was very firm. We like firm beds. So, this didn't pose a problem for us.

The free Wifi was VERY SLOW. Some moments were better than others. But, on the whole my husband was not able to satisfactorily conduct any business over their wifi network because it was excruciatingly slow.

I LOVED the location of this hotel. Very near subway stops and Puerto del Sol. It was just a few minutes walk to the Palace Real and the Prado. Shopping along Gran Via is very nice.

The front desk staff spoke English very well. They were congenial and always had friendly attitude.

We enjoyed their 7 euro breakfast a couple of days. It was very convenient and well stocked. Coffee machine was sanitized and made great variety of coffee. But, you can get a cheaper breakfast at McDonald's just a couple of blocks away. (I know....who goes to Spain and eats at McD's? Well, after awhile you just crave American food.... I highly recommend this McD's, it's beautiful and looks like a Starbucks on the inside.)

According to some of the other reviews I read, there has been an unusual smell in the hotel. During our stay, we only encountered this 'funkiness' wafting through once. It was only a few hours. It wasn't horrible.

Be aware that when you take your key card out of the wall slot that turns off the lights, it will also turn off your AC or heat.

Overall, for the price and friendly staff, I would stay here again. Because, frankly, I was in Madrid to see the sights, not spend tons of time in the hotel.

Room Tip: We had a room facing perpendicular to Gran Via, so we didn't have the heaviest traffic noise. H...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank balburns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Revenue Manager at Petit Palace Triball, responded to this review, November 2, 2012
Dear Balburns!
We are very happy that we were able to make your stay a pleasant one and would like to thank you for sharing this with everyone on Tripadvisor.
We hope to see you soon on any High Tech or Petit Palace!
Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Umea, Sweden
Level Contributor
149 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 bubbles Reviewed October 8, 2012

The hotel has a perfect location, at the corner of Gran Via and Calle Gonzalo Jimenez de Quesada. It's just a short walk to Puerta del Sol and all the main sights in Madrid are within walking distance.

The Tourist Office in Madrid sent me a list of hotels with adapted rooms According to the list, three Petit Palace hotels have spacious bathrooms with good accessibility. However, the information about Petit Palace Italia was not correct. The bathroom in the "adapted room" was not accessible, it was impossible for my wife and friends to transfer me from the wheelchair!

Fortunately, there is an accessible bathroom in the cellar, that bathroom is actually quite good. If you want a well adopted room, you will need to double check the information given by the Tourist Office.

Another problem is that the hotel is facing Gran Via, one of the busiest streets in Madrid. In other words, there is traffic and lots of people during the night, which can be quite disturbing.

The hotel offers free Wifi access in the room and the service is good In case we return to Madrid, we'll definitely stay somewhere else.

Stayed September 2012, traveled with family
Helpful?
Thank Zizu123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, Online Sales Department at Petit Palace Triball, responded to this review, November 6, 2012
Dear Guest;

Thanks for your comments. We are very sorry to hear from you that the bathroom in your room was not accessible for you, since our rooms are homologated as adapted rooms for disable guests.
However it is true that there are some motor wheel chairs which are more difficult to use on our adapted rooms as they are bigger than no-motored chairs.

We really appreciate you take your time writing about your experience at our hotel and we take note about your comments to improve our services for your next time at our city.

Thanks again for your time and king regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed September 1, 2012

When we visited, they were doing some construction and there was some scaffolding by the front. Overall, it was a great hotel. It seemed like it was newly and there was even a laptop in our room. The hotel is located just minutes from the Gran Via subway station and McDonald's. And about a 10 minute walk to Sol. There are a ton of restaurants/cafes in the area including Pan Breads just around the corner and more. Great location to go shopping, literally steps away from H&M, Zara, Lefties, etc... You willl find lot's of these stores through the Sol area! El Corte Ingles is down the road in Sol for all you shopping afficionados!
It was my second time in Madrid, I visited with family. Just a warning however, I saw at least on one occassion a prostitute hanging near the alleyway... and you must buzz to get in. But overall, a pleasant stay. Not sure I would stay here again given that there are other hotels in the area. But I would recommend this for families or someone with a budget.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Crys_travels5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laura C, online sales department at Petit Palace Triball, responded to this review, October 15, 2012
Dear Reviewer
Thank you for your review of our hotel. As you say, our hotel is in the city center.
We hope see you again in one of our hotels.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp, Belgium
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed August 22, 2012

The hotel is clean and the beds are all right. Service is friendly.
Don't expect much.
They speak English well. We also bought the tour bus ticket on the front desk and they explained us everything correctly.

Really well located.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FPinto2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Petit Palace Triball

Property: Petit Palace Triball
Address: Calle Gonzalo Jimenez de Quesada 2 | esquina con C/ Gran Vía, 32, 28004 Madrid, Spain (Formerly Petit Palace Italia)
Phone Number:
Location: Spain > Community of Madrid > Madrid > Malasana
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #69 of 444 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Triball 3*
Number of rooms: 61
Official Description (provided by the hotel):
Petit Palace triball has been entirely renovated and transformed into a modern 3-star hotel, with the latest services and equipment and the most innovative technology making it one of the best hotels in the heart of Madrid. The hotel, which is both elegantly furnished and well equipped, offers all types of commodities and installations, like hydro-massage showers, free safety boxes, free Wi-fi Premium connection and Free use of Ipad (subject to availability). All rooms are stylish and comfortable, with the latest in advanced technologies. We will be more than happy to attend your special requests (bed type, room views, special bedding for pets...) The staff is friendly and helpful and will be more than happy to inform you on the best restaurants, shopping and places to visit. Amongst other free services, the hotel offers free WIFI connection throughout the building and free bicycles rent (subject to availability). A luminous meeting room with exterior views is available with free Internet connection (please contact the hotel for more details) and two free Internet points are to be found in the hall, making your stay in the Petit Place Triball ideal for business and vacation travellers. ... more   less 
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Also Known As:
Petit Palace Italia Madrid
Petit Palace Italia Hotel Madrid

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