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“Good + friendly service”

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AC Palacio Del Retiro, Autograph Collection
Ranked #110 of 445 Hotels in Madrid
Certificate of Excellence
Germany - Switzerland
1 review
“Good + friendly service”
5 of 5 bubbles Reviewed April 19, 2010

We spent 3 nights in the Palacio del Retiro on a city break. In advance, the front desk staff offered us to help organise our stay. The found us a tour guide, made reservations for a restaurant and flamenco show and secured us tickets for the opera. In addtiion, the staff was just very polite and friendly.
We found the location of the hotel location convenient. It is a well kept classical building with modern interior design. Windows in our room were double glazed, filtering out noise from the street effectively. They offer a nice view of the Retiro park.
Only downside: be prepared to pay 30 Euros for your breakfast and don't book the airport limo pickup, it seems too expensive.
In all, we enjoyed our stay very much. For a second trip, we would choose this hotel again.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GermanCityBreaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
    272
    151
    49
    21
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 1, 2010

We stayed here 4 nights, was close to everything and there is a beautiful park right across the street. Front desk restaurant suggestions were very good, St. James is a must go for Paella. Rooms were unique and very quiet.

  • Stayed March 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank John D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Essex County, New Jersey
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 5, 2010

We traveled with our tween & teenaged children who had their own room down the hall on the 3rd floor! We all felt this hotel was perfectly centrally located and comfortable. The breakfasts were lovely and service was great. The front desk was always helpful about ideas to visit and restaurant referrals and reservations. So close to the Prado and many other great arrtractions,especially Park Retiro! We would recommend this hotel highly!

  • Stayed December 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MikeNJune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed November 19, 2009

Totally awesome hotel! Clean, luxurious and very central

Stayed September 2009, traveled on business
Helpful?
2 Thank ertuoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
92 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 bubbles Reviewed October 5, 2009

I visited Madrid this September and stayed with my sister and mother in this hotel. Its walking distance to the famous museum El Prado. Just opposite of the hotel is a nice park if you want to go jogging in the morning. The hotel is part of the slh chain which i love. The hotel is nice and if you stay there get a room to the back as it might get a bit noisy in the front. But Madrid is noisy anyways everywhere. When you arrive you might think you are far away from the happening -- but thats not the case at all. Its even better to be not so close to the busy center. Walking to prado takes about 5-8 minutes.
The service was great and the rooms are big and clean -- I can highly recommend this place because I have seen very bad hotels in Spain before

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank amadeu1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raleigh
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed July 6, 2009

June/July 2009
This hotel worked perfectly for a family of five with adult children.
This location was across the street from the Crystal Palace at the park and within walking distance of the Prada. The rooms were clean, a/c worked well and the rooms were well maintained. This hotel had stained glass windows and a beautiful staircase. Only negative was the restaurants the desk told us to eat ate. They sent us to a bar for food.

  • Stayed June 2009
    • Value
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    • Cleanliness
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Helpful?
1 Thank Travelingaddicted
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coral Gables, FL
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed May 5, 2009

Beautiful location across from the Parque del Retiro (Madrid's Central Park), remarkably friendly and helpful staff (for a hip hotel), very nice rooms, elegant renovation. A fabulous experience.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jackthedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Palacio Del Retiro, Autograph Collection

Property: AC Palacio Del Retiro, Autograph Collection
Address: Calle Alfonso XII 14, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#8 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#79 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#96 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Official Description (provided by the hotel):
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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