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“Flight Crew Review”

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AC Palacio Del Retiro, Autograph Collection
Ranked #105 of 436 Hotels in Madrid
Certificate of Excellence
Miami Beach, Florida
Level 4 Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Flight Crew Review”
Reviewed February 21, 2014 via mobile

I've always liked AC Hotels even prior to being associated with Marriott. This is no exception. The hotel is small but rooms were spacious enough, comfortable, and clean. Staff was exceptional as always. Rooms and baths have the typical amenities one comes to expect at an AC Hotel. Mini bar stocked with drinks, but no in-room coffee. My only complaint is that breakfast is not served until 7:30 on weekdays and 8:00 on weekends. Would be nice to have had a bite before our early departure to the airport -which is about 20 mins away. Still, I recommend this hotel especially if in Madrid for more than one nigh because it's beautiful and in a great location as well as a well run Marriott property.

Stayed February 2014, traveled on business
Helpful?
1 Thank 7XTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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English first
Level 4 Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 27, 2014 via mobile

We stayed here over a long weekend in January using some of our Marriott points. The location of the hotel is superb, adjacent to the large Retiro Park and about 10 minute walk into the city centre.

The hotel is a good combination of very contemporary rooms within an old classically styled building that used to be a regal mansion house. The restaurant was being refurbished when we stayed there, so the only place to eat and drink was a small room off of the reception area but as we were out most of the days it wasn't too much of a problem.

Our room had very high ceilings, and the furniture was very modern, including a tall iPod speaker system. TV channel choice was pretty basic with the only English Channel being the BBC World Service. The bathroom was very contemporary with frosted glass from floor to ceiling separating the toilet from the shower and basin areas. Very stylish.

The staff were very friendly and helpful, giving good tourist advice and guidance.

The only moan I would have is the cost of their cooked breakfast - OK, it included a choice of cereals, fruit juices etc. but €30 per person seemed unnecessarily expensive, bearing mind the restaurants 100 metres away had similar but larger versions on their menu for around €10-€12.

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bexley, Ohio
Level 4 Contributor
45 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 27, 2014

This hotel is in a great location next to the Parque Del Retiro and close to all three of the major museums. The hotel is modern and spacious. Some people may not like the glass shower enclosures, but it didn't bother me. The staff at the hotel is great, incredibly helpful and full of good recommendations.

  • Stayed January 2014, traveled solo
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chayler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, New Jersey
Level 5 Contributor
52 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 24, 2014

Wonderful little hotel. Walk to the Prado, easy to and from airport. Short walk to great food. Staff couldn't be more helpful and the property is very pretty. Stay here and enjoy a small intimate boutique hotel in the Marriott family.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Harris T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guatemala City, Guatemala
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 24, 2014 via mobile

Very well located across the street from Retiro Park, but rooms are to my taste a horible decoration, here you are in a historical building, but inside the decoration is very modern and furniture looks cheap and not of good quality. Wifi is a disaster, front desk staff and restaurant staff are only acceptable and dont make you feel if you need anything they would go the extra mile.

Stayed January 2014, traveled on business
Helpful?
Thank Mark R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogotá, Cundinamarca, Colombia
Level 5 Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed January 20, 2014

The AC Palacio del Retiro offers modern, well-furnished accommodations in a premium location directly across from El Retiro park. The beds, bathroom and all-around furnishings are brand-new and very tasteful. The service is kind, attentive and knowledgeable. The concierge gave us an excellent recommendation for a restaurant nearby.

I have to point out that the hotel seemed understaffed; they had no one to help us with our luggage out of the taxi and up to our room. One of the women at the front desk very kindly offered to take our luggage up to our room; however, since we had four large pieces of luggage and she looked about 150 cm tall and about 50 kg, we politely declined and took it up ourselves. At times the lobby seemed quiet and desolate, hardly anybody in sight. We understand that it is a boutique hotel, but I still think it was understaffed for a 5-Star hotel.

An excellent hotel nonetheless.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Daniel E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, California
Level 5 Contributor
47 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 15, 2014 via mobile

Only spent one night here when we flew out of Madrid, but what an absolutely gorgeous property. I read that it was a former private residence of a very wealthy Spanish family. Great service, handwritten note from the GM, turndown service. Room overlooked the park. Good location to explore the museums and waln through retiro park. Would definitely stay here in the future!
Am

Stayed February 2013, traveled as a couple
Helpful?
Thank rckwygirl76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about AC Palacio Del Retiro, Autograph Collection

Property: AC Palacio Del Retiro, Autograph Collection
Address: Calle Alfonso XII 14, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#7 Spa Hotel in Madrid
#44 Family Hotel in Madrid
#78 Luxury Hotel in Madrid
#80 Romantic Hotel in Madrid
#96 Business Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — AC Palacio Del Retiro, Autograph Collection 5*
Number of rooms: 50
Official Description (provided by the hotel):
Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more   less 
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Also Known As:
Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
Ac Hotels Madrid
Ac Hotel Madrid

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