I travel frequently to Madrid on business, and have stayed in a variety of 4 & 5 star hotels. This hotel was by far the worst in terms of service and facilities. First off, one would expect the sauna to be hot, right!? Apparently not - this sauna could only be described as room temp.
In the morning I made what I thought was a perfectly normal request for an iron in my room to iron the travel creases out of my shirt - this request was made at 7:30 am and I was told that, not only did the hotel not have irons for guest use but if I wanted my shirt to be ironed by house keeping, it would take until 9am for "the iron to be hot enough". Really???!
I was left no alternative but to ask them to iron the light creasing of the 3 remaining shirts at a cost of 27€.
I questioned all 3 of these aspects of my stay with reception and was told that "this is normal in Spain"! No it isnt! It isn't normal at the Westin Palace, the Intercontinental nor the Ritz therefore it won't be normal for me to pay more to stay at this hotel in the future!
- Official Description (provided by the hotel):
- Palatial home built in the beginning of the 20th century converted into a discreet 50 room luxury hotel. Unique building protected by National Heritage status where you can enjoy the pleasure of resting in one of the historic buildings of the centre of the city, located in front of the famous Retiro Park and close to the Paseo de Recoletos. It occupies the centre of the magical Art Triangle, Prado Museum, the Thyssen-Bornemisza Collection and Reina Sofia National Art Museum. Ideally located in the centre of the cultural, financial and business area. A full service business centre, counting with 5 meeting rooms of different sizes equipped with internet WIFI system makes of the AC Hotel Palacio del Retiro, Autograph Collection the ideal venue for holding meetings, conferences and celebrations. ... more less
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- Also Known As:
- Ac Palacio Del Retiro, Autograph Collection Hotel Madrid
- Ac Hotels Madrid
- Ac Hotel Madrid