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“Nice room, Fantastic location”

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Petit Palace Puerta Del Sol
Ranked #119 of 435 Hotels in Madrid
Certificate of Excellence
East Hartford, Connecticut
Level 6 Contributor
464 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 220 helpful votes
“Nice room, Fantastic location”
Reviewed April 26, 2014

For me, this hotel was all about the location. It is right next to Puerta del Sol and within walking distance of so much. From here we walked the museums (Prado, Reina Sofia), the Royal Palace, and many other beautiful sights. There are plenty of restaurants and shops nearby. I would gladly stay here again, just based on the location.

It is a small hotel, with a small lobby and breakfast area. It is unfortunate (but probably a requirement) that they replaced the original old elevator with a modern one. The old car is still in the lobby and the ironwork from the old elevator was thankfully kept intact.

The room was clean and comfortable. Some have nice balconies overlooking the pedestrian street (ours did not). Our interior room was very quiet.

The bathroom setup was a bit strange. It is enclosed by a partially frosted glass wall, which doesn't offer complete privacy. The toilet, sink and shower were all behind that wall, and open to each other. So again, not much privacy. Having said that, the bathroom was clean and the shower quite modern (overhead shower, handheld, additional body sprays).

A couple of downsides to the room - not the best use of storage space for a small hotel. No hooks. Anywhere. Tables with open space underneath them could be better setup. Also, there were very few outlets, which made charging devices tricky.

Wi-fi was free, but performance was sporadic.

The free breakfast was nice. The cappuccino/latte machine was fantastic! Some of the fruit was very good and fresh, but they had pineapple slices that were past fresh.

The only thing I can't comment on is the overall value. We were here as part of a tour, so I don't know what the room cost was. However, considering the price of the tour and that this was a school tour, I think this hotel is probably an extremely good value.

Room Tip: Interior rooms were quiet. There are exterior rooms overlooking the pedestrian street. These have a...
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KDAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review, April 28, 2014
Dear KDAA,
thank you very much for your kind words about our hotel, we are very glad you have enjoyed your stay with us.
We still working in order to improve our services and facilities.
Hoping to see you soon again.
With the best wishes,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (53)
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New Delhi, India
Level 3 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 27, 2014

I have travelled to Madrid 4/5 times, but always stayed in 5* hotels due to corporate groups with me earlier ( I work for a leading holiday company in New Delhi, La Vacanza Travel). This time it was a sponsored visit by Madrid Visitors & Convention Bureau.

Expectations were really high for booking was made by Madrid Tourism board but it was initially a disappointment when our vehicle stopped in front of the hotel and I couldn't make out where hotel was.

During the 02 nights stay in the hotel I realised It was a wonderful choice, this hotel has a great location, walking distance to almost all the attractions of Madrid including shopping, sightseeing, meals etc.

Rooms are very modern and tastefully done and have fresh feel ( I guess hotels has been recently renovated) , to my surprise besides free wi fi there was a laptop in the room for free use. Breakfast was also outstanding.

If I travel with my family I will surely book this hotel. It actually exceeded my expectation considering it is a 3* and has decent tariffs.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Shad_Siddiqui
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PPPuertadelSol, Director de Recepción at Petit Palace Puerta Del Sol, responded to this review, April 7, 2014
Dear Customer,
thank you very much for your words, it is a pleasure to read comments like yours.
All our efforts are to make our guests feel like at home, and reading your review, we are proud that you compare us with 5 star hotels, as these efforts are rewarded.
Again, we appreciate the time you have taken to share your experience, and we hope to see you soon among us.
Yours sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol U.K
Level 5 Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed March 12, 2014 via mobile

We have always used this hotel when visiting madrid. It's location is fantastic, we can walk everywhere(except bernabeu). The staff are friendly and the rooms are large with a balcony(we always overlook sol) would recommend it to everyone who wants to in the hustle and bustle of the centre.

Stayed March 2014, traveled with friends
Helpful?
2 Thank ord
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Online sales department at Petit Palace Puerta Del Sol, responded to this review, March 19, 2014
Dear guest,
thank you very much for your comments and the confindence placed in our hotel for your stay.
As you point out, our hotel is great located just in the down town.

We hope to lodge you again in future stays.
Best regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Inverness, Scotland, United Kingdom
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed February 23, 2014

Beautiful rooms and having a balcony was absolutely wonderful. You could not want or ask for a more central location, very good cafes and shops near by, and all the wonderful bustle of Madrid. Also very close to the Sol metro stop and within walking distance of many of the sights.

Room Tip: Try and get a balcony (back of hotel) as this was amazing. The back of the hotel is a lot quieter.
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  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heather W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Department online sales at Petit Palace Puerta Del Sol, responded to this review, March 4, 2014
Dear guest:
Thank you very much for your comment and for the confidence placed in our Hotel Petit Palace Puerta Del Sol to choose for your stay in Madrid. As you point out our hotel is perfectly located in the heart of Madrid. Thank you very much for considering us for future stays.
Kind regards.
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Columbus, Ohio
Level 6 Contributor
178 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
Reviewed February 6, 2014

I visit Madrid frequently and have stayed at various hotels but finding this little gem was a gift. It is located right next to the Puerta de Sol and a couple of minutes from la Plaza Mayor, Cebeles, metros, taxis, El Prado Museum, etc. You get the point, it is a fantastic location. The rooms are always clean the service is excellent. The breakfast is always fresh and a lot to pick from. You have free internet which works very well in your room.

If you are visiting Madrid and want a very nice hotel at a super price this is it. Please remember that is it very centrally located and you will hear the people in the street, but that is what makes this hotel so lively. The rooms are not big but very comfortable. Enjoy your stay.

Room Tip: When booking ask for a large bed or "cama de matrimonio". There regular room have twin be...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BolasdeMadera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Online sales department at Petit Palace Puerta Del Sol, responded to this review, February 7, 2014
Dear guest,

I was absolutely delighted to read your fantastic feedback regarding your stay. I am glad to read that you were happy with our rooms and our services. Without doubt, our guest’s satisfaction is our objective.

We hope you will join us again in the near future.
Kind regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid
Level 6 Contributor
181 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed January 19, 2014

This hotel is placed just over the Burger King of Sol (which is the most lively square in the centre of Madrid), so it is very practical. Take into account that this means that there is plenty of street noise. Rooms are modern and very clean; service excelent.

Room Tip: High floor: if you want tranquility Tetuan street or inside rooms; for ambience and views Sol street...
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ropongi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Departamento de ventas online at Petit Palace Puerta Del Sol, responded to this review, February 4, 2014
Dear Guest,

Thank you for your wonderful review about our Hotel Petit Palace Puerta del Sol. I am delighted to read such a gleaming report of our services and facilities.

I hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 2, 2013

We stayed here for a weekend trip in the city. Overall, the hotel was just OK.
Bed and shower was clean (most important thing in my eyes!). Room was otherwise quite bland, and it felt like we were positioned in an attic with no windows whatsoever (just a partial window on the roof).
Breakfast was not very good in terms of range and quality.
The location was good though, located on a pedestrian road in the city centre, literally 1 minute from Sol station and only a few minutes walk from some nice sightseeing places like the palace. Overall though, 2.5/5.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kunalramchandani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eri_Martinez_Varela, Gerente at Petit Palace Puerta Del Sol, responded to this review, December 9, 2013
Dear guest,

Thank you very much for your feedback. We are pleased to know that we met your expectations and that our location.

We regret, however, that certain details were not entirely to your liking. With this in mind we would like to inform you that we take note of each and every guest´s observations/ complaints/ suggestions/comments always with the aim of improving.

Warmest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Puerta Del Sol

Property: Petit Palace Puerta Del Sol
Address: Calle Arenal 4, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
Ranked #119 of 435 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Petit Palace Puerta Del Sol 3*
Number of rooms: 64
Official Description (provided by the hotel):
The Hotel Petit Palace Puerta del Sol is a hotel in the Puerta del Sol of Madrid, with an ancient XIX century facade, perfectly combining innovation and tradition. Relax in a comfortable hotel nearby the Puerta del Sol, Madrid, with a large range of services: Free Wifi, press, breakfasts. ... more   less 
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Also Known As:
Petit Palace Puerta Del Sol Hotel Madrid

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