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“Really Impressive!”

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Only YOU Boutique Hotel Madrid
Ranked #4 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed July 20, 2014

On our arrival in Madrid via the AVE from Malaga, we took the metro Chueca, where we entered a square from the station and found a few cafe's. After a little confusion about which way to go, we found the hotel in an area which looked at first sight a little run down, but not so far from the Metro.
Two large blue china vases adorned the front entrance and we entered the hotel through automatic doors into a whole new world............
We were greeted by a friendly and polite doorman and were shown to the reception, where we had a warm welcome and smiles. After the normal admission procedures we were shown to the elevator disguised as part of a tile look wall.
We arrived in our room, where the decor was equally unusual and pleasing, a large double bed in a good sized room and bathroom. One thing that impressed me was the extremely high standard of cleanliness, white sheets and bedding and not one bit of dust anywhere. The aircon was really efficient and we were there in a heat wave, there was a stocked mini bar, phone, docking station, wifi, dressing gowns, safe, jewellery box, hairdryer and straighteners, with all of the normal toiletries.
Downstairs, there was a bar and lounge area with very unusual and pleasing, bright and light, decor . We had a really nice tapas and cocktails in the bar and a wide range menu for breakfast.
We found that the area was quite central for many restaurants and bars and we felt safe and was not as bad as we first thought when we arrived.
To conclude, all of the staff were very friendly and polite, the hotel was exceptionally clean, with unusual decor and had all of the amenities that we required. It was central for dining out, although there was a restaurant and bar in the hotel and was in easy reach of the Metro.

  • Stayed: July 2014, traveled on business
    • Location
    • Rooms
    • Service
Thank Meryl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 25, 2014

Dear merylevans,

What a lovely pleasure to read your review about us on Trip Advisor!

Specially, we love what you mention about the "polite and friendly" staff and the "extremely high standard" cleanliness.

Should you be back in Madrid any time soon, please do not hesite to contact us!

Kind Regards,

Guest Relations Manager

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1,200 - 1,206 of 1,969 reviews

Reviewed July 16, 2014

I was impressed by the hotel from the moment I set foot in it. The staff is very helpful and polite, and the ambiance of the hotel is amazing. Located in the Chueca area, but in a relatively quiet spot (a big plus as far as I'm concerned), and very close to Salamanca, it is perfect for shopping, dining, going out, and gives you access to many spots of Madrid.
The decoration of the hotel is amazing, and the rooms are spacious and very comfortable. Breakfast was nice (not spectacular, but up to expectations) and I was pleasantly surprised by the fact that they serve a la carte and don't have a buffet breakfast (at least on July 2014 that I visited) - still with a fixed, and average price.
This will definitely become one my top choices in Madrid, for combining comfort, a fresh atmosphere and a great location.

  • Stayed: July 2014, traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank traveller_Athens_K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 17, 2014

Dear traveller_Athens_K,

What a nice comment!

We would love to thank you for writing such a lovely review on Trip Advisor! We all are pretty excited that you enjoyed the hotel's general ambiance!

We look forward to seeing you again.

Kind Regards,

Guest Relations Manager

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Reviewed July 14, 2014

a beautiful hotel (just like in the pictures) with great atmosphere. very clean rooms with comfortable and spacious showers including anything you may need in a shower. Very friendly and helpful staff. Great location - walking distance from almost anything you want to see in Madrid.

Very tasty (though expensive) breakfast a la cart.

We stayed there for 5 nights. The last day of our stay our flight home was at 23:00, so they let us keep one room free of charge until the evening, which was very comfortable for us.

we will definitely stay here again if we visit Madrid again.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Ruth N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 16, 2014

Dear Ruth N,

Thank you so much for this lovely review!

We believe in creating memorable experiences beyond mere accommodation and we are so excited that we achieved this time!

Should you be back in Madrid any time soon, please do not hesitate to give us a call... we will organize your holidays!

Kind Regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 10, 2014 via mobile

Whilst the hotel looks beautiful and boutique all I can say is its over priced and managed like a chain hotel.

We stayed in this hotel, which is quite expensive for Madrid, and we're willing to pay the $300 bill for another weekend provided they did a simple task for us.

My wife's passport needed to be delivered from an embassy and the drop off fee was 10 euros. After spending over $550 with them and prepared to drop another $550 all they needed to do was spend 10 euros to pay a courier for my wife's passport so we would not need to cut our trip of Spain in 2. They had my credit card details and the confirmation I would rebook if they paid the consulate courier 10 euros which I obviously would pay back since they had my wife's passport.... Yet they said they would not pay the fee and hence it would force us to drive 7 hours back to Madrid to pick up. I get this request was slightly unusual but boutique hotels usually cater for such minor requests since that's what differentiates them from chain hotels. Despite that fact out holiday was ruined by a clerical error at the consulate (causing us to drive back and forth from Madrid constantly) all they needed to do was accept the package and Pay 10 euros which they would have been refunded (or could change to the room since they had our card details and we were going to stay there additional nights ) yet they refused.

We only get 1 holiday a year and this small boutique hotel could have made our trip by this simple concession (removing the need for us to keep going back and forth from madrid) yet they said no (another hotel said yes and we had never stayed there before which is a testament to how un-customer focused these guys are and that hotel was 1/3 the price and around the corner).

As I said, they smile at you but don't expect any help from the staff

Stayed: July 2014, traveled as a couple
4  Thank Steven B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 16, 2014

Good afternoon Mr Steven B,

Thank you very much for taking the time and effort to write this review on Trip Advisor.

I would kindly ask you to write us back regarding this issue and we will defenitely take a look to it.

We consider it very surprising because we always take on guest's packages and requests like the one you have explained here. I would like to know more in detail about this case so please send me an email in order to investigate the issue.

Please, find below an email address. I will be more than happy to help you out.

Best Regards,

Nacho de la Fuerte
Welcome Desk Manager
madrid@onlyyouhotels.com

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Reviewed July 9, 2014

It is my first time to write such review. I don't normally write but I had to write after staying at the Only You. It will definitely define your Madrid experience! Staffs were very friendly and nice, the best hotel staff members I have ever met in Europe. Thank you very much to all the staffs at the Front desk and at the breakfast lounge (Especially Thanks to Diana and Hector, a few names of staff I can remember) Room was very clean, modern and decorated beautifully. A la carte breakfast was delicious with staff member's caring, attentive service. Front Staff were so genuinely kind. Can't ask more. Thank you for kindly giving guidance to a newcomer to Madrid.

  • Stayed: July 2014, traveled on business
    • Location
    • Sleep Quality
    • Service
2  Thank Mingwah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 12, 2014

Dear Mr Mingwah,

What a lovely review! It is fantastic to learn that you had experienced such a great time with us!

Our staff is really pleased about everything that you said and we all would love to see you back around the Only YOU Hotel & Lounge Madrid soon!

Please, next time you may be thinking in coming to Madrid, just give us a call and we will organize your trip!

Thank you again,

Kind Regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014 via mobile

We loved it here...friendly service, comfortable lounge for a drink and a lovely room.
The bathroom was spacious and the room had ever thing we need. I requested softer pillows after the first night which arrived soon after I asked for them. Room service was quick too.

Great value in an excellent location. I would happily return.

Stayed: June 2014, traveled as a couple
1  Thank dancingjuicylane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 8, 2014

Dear Ellesmere H,

Thank you so much for such a nice review about us!

We love that you liked the whole experience at the Only YOU Hotel & Lounge Madrid and we look forward to seeing you again soon!

Kind Regards,

Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014

This hotel is well placed yet quite, which is key in Madrid. You don't want to walk for blocks and blocks to get to the major attractions like the Prado Museum, Royal Palace and Plaza Mayor.
The street is one way, so there is less traffic. The reception area is stacked with all sorts of luggage all in white. There are real elevators to the sleeping rooms. Our room was a Deluxe and was large, the bathroom was very modern, they even produced shaving supplies. The TV was an LG connected to WiFi so finding the weather forecast was easy. All rooms I saw faced a courtyard so there was natural light. The staff was over the top friendly and provided maps and hotel reservations. You will like this hotel for location alone.

  • Stayed: May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Don M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayre Hoteles A, Guest Relations Manager at Only YOU Boutique Hotel Madrid, responded to this reviewResponded July 8, 2014

Dear Don M,

What a lovely review on Trip Advisor! Thank you!

That is an absolute honour to learn that you had a great overall experience at the Only YOU Hotel and that you found "over the top" our service!

Kind Regards,

Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Only YOU Boutique Hotel Madrid

Address: Calle Barquillo 21, 28004 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chueca
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #4 of 437 Hotels in Madrid
Price Range: $201 - $398 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Only YOU Boutique Hotel Madrid 4*
Number of rooms: 125
Official Description (provided by the hotel):
Only YOU Boutique Hotel Madrid is designed for you, to make your stay in Madrid a unique experience, whether you're visiting the Spanish capital for business or pleasure. The hotel is located in the center of Madrid, on Calle Barquillo, just a few meters from Paseo de Recoletos and the Chueca neighborhood. The carefully designed interiors by Lazaro Rosa Violan complement the beauty of the building (a former Palace, dating from 19th century), giving the hotel an eccentric touch with colonial-style color. ... more   less 
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