We booked to stay 3 nights mid February at the Urban Hotel Madrid. We caught the train from the airport, changing a couple of times before getting of at Sol Station. From here its a short walk to the hotel (8 minutes). The location of the hotel therefore is quite good. Within walking distance of all the sights - Prado Museum, Gran via, Palace etc.
The facade of the hotel is very nice, and very modern. The reception and corridor areas are styled as a upmarket museum with artworks and stuff around the place. Check in was easy and the desk staff were nice. The door staff were never very attentive and always seemed deep in conversation with each other.
The room we had was on level 5. We requested a non smoking room. The room was ok, however the rest of the level smelt awful, very smokey. Almost as if someone was having a barbecue. The room itself was small - very small, with extremely low ceilings. It had a modern style to it, however it was worn, old, and quite tacky. Very dark, and everything was showing its age. The design of the room was also poor, especially the cupboards, its impossible to even explain how impossible it was to open the cupboard doors yet alone store things in there. We skipped on the breakfast as it was ridiculously priced. The location of our room on the street was also EXTREMELY noisy. This didnt bother us so much but many people it would.
The fitness centre - A TOTAL JOKE. A room with a treadmill and a bike in it and that is it.
Internet - another ridiculous aspect of this so called 5 star hotel. Yes it is "free" but it is so slow it takes minutes to load a page, and it also does not allow access to things such as email servers, applications etc. I ended up paying 25 euro for a higher speed connection that would allow me to do basic things. This is not how a 5 star hotel should operate. Ridiculous.
Overall the hotel is an extremely average place. Trying to be cool, but with no idea. It was not particularly cheap, and it rates itself as 5 star. I am not normally so negative, yet this place left such a sour taste in my mouth. Probably because its saying that is is something it clearly isn't.
Avoid - there must be better in Madrid for this price.
- Official Description (provided by the hotel):
- A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more less
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- Also Known As:
- Madrid Urban Hotel
- Hotel Urban Madrid
- Urban Hotel Madrid