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Hotel Urban
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Reviews (2,132)
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1,376
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All reviewsglass barduplex roomfree glass of champagnegreat hotelrooftop poolcool hotelstar hotelturn down servicemodern designwalking distanceperfect locationthe ground floorreception staffplaza mayorpuerta del soltapasprado museum
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817 - 822 of 2,132 reviews
Reviewed December 18, 2012

This is a very nice hotel with spacey design rooms. Breakfast is perfect and staff friendly. A nice hotel, but I slept I other more beautiful hotels in Madrid. The central location in front of Parliament is a plus

  • Stayed: December 2012, traveled on business
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1  Thank DietherClaeys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 24, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 12, 2012

From landing to checking in, even taking the bus, it took me less than 1:15 minutes. The hotel staff was great and it could not be better located. Went to the Reina Sofia to see Guernica and other modern art, only 10 min walk, met some friends for dinner and went to Plz. San Miguel and Cerveceria Cruz- both fantastic. Finally went to bed, work up 7 am for run to the palace and back then a quick walk to Est. Atocha for the AVE to Malaga. Will return to Urban.

  • Stayed: December 2012, traveled solo
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1  Thank tomasso54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 24, 2012

Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2012

The hotel is nice- very modern and the restaurant is good. I thought the fresh made cocktails at the Lobby bar were quite good. The front desk and staff are very friendly. The rooms however are VERY cramped. The location is fantastic though within easy walking distance to the Reina Sofia, Royal Palace, and many major shopping areas.

  • Stayed: November 2012, traveled with family
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Thank scott g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 24, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 6, 2012

This hip designer type hotel is in a perfect location. Service was outstanding and we found the food to be very good also. The only caveat I would have is room size. We stayed in a suite which was not overtly large by suite standards. Could imagine regular rooms could be quite tight.
Overall would definitely recommend.

  • Stayed: December 2012, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank nedwob123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 10, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

Just returned from a stay at the Hotel Urban, a hip, modern and sophisticated hotel with an unparalleled location in the heart of Madrid. Even more importantly, when my companion was robbed (pickpockets are rampant along the Paseo del Prado!) and lost her passport, credit cards and cash, the hotel staff were incredibly helpful and supportive. This is a boutique hotel where you are truly treated like family and your patronage is valued by everyone you encounter--from the parking attendant to the front desk manager to the bar tenders in the trendy, chic bar, to the restaurant staff. An absolutely wonderful hotel!

Room Tip: Ask for a Junior Suite. You won't regret the extra Euros!
  • Stayed: November 2012, traveled as a couple
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1  Thank FredRo1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 10, 2012

Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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