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“Nice hotel, trendy Soho feel- but cramped”
Review of Hotel Urban

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Hotel Urban
Ranked #24 of 437 Hotels in Madrid
Certificate of Excellence
Reviewed December 10, 2012

The hotel is nice- very modern and the restaurant is good. I thought the fresh made cocktails at the Lobby bar were quite good. The front desk and staff are very friendly. The rooms however are VERY cramped. The location is fantastic though within easy walking distance to the Reina Sofia, Royal Palace, and many major shopping areas.

  • Stayed: November 2012, traveled with family
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Thank scott g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 24, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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764 - 770 of 1,996 reviews

Reviewed December 6, 2012

This hip designer type hotel is in a perfect location. Service was outstanding and we found the food to be very good also. The only caveat I would have is room size. We stayed in a suite which was not overtly large by suite standards. Could imagine regular rooms could be quite tight.
Overall would definitely recommend.

  • Stayed: December 2012, traveled as a couple
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1  Thank nedwob123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 10, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 27, 2012

Just returned from a stay at the Hotel Urban, a hip, modern and sophisticated hotel with an unparalleled location in the heart of Madrid. Even more importantly, when my companion was robbed (pickpockets are rampant along the Paseo del Prado!) and lost her passport, credit cards and cash, the hotel staff were incredibly helpful and supportive. This is a boutique hotel where you are truly treated like family and your patronage is valued by everyone you encounter--from the parking attendant to the front desk manager to the bar tenders in the trendy, chic bar, to the restaurant staff. An absolutely wonderful hotel!

Room Tip: Ask for a Junior Suite. You won't regret the extra Euros!
See more room tips
  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
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1  Thank FredRo1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 10, 2012

Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 26, 2012

I had some of the best brunch in Madrid and ever: delicious, fresh, champagne, oysters, great value, great service. I would so go there again. Try it our on Sunday from around 11AM. :)

Traveller from London

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank R S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this reviewResponded December 10, 2012

Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

I booked this hotel for a one night business stay, as it had been recommended by some colleagues and I was not disappointed.

I ended up in a duplex room, which was massive and had a separate living area upstairs. This was very handy, given that the bed area downstairs was not overly spacious.

The wifi was a bit temperamental but the breakfast buffet was very good. The overall service was very good and the central location means that I would come back to this hotel again.

  • Stayed: October 2012, traveled on business
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    • Location
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    • Service
Thank BigBumpaGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this reviewResponded November 26, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 25, 2012

I would definitely recommend this hotel. An excellent location that makes it very easy to get around in the city. The staff always greets you with a smile, are very friendly and helpful.

The hotel has a very nice decoration, and the rooms are standard sized for modern hotels, ie on the slightly smaller side, but nicely decorated.

The wifi is really the only let down - 90 mins for free and on the slow side.

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Michael O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this reviewResponded November 26, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 21, 2012

The hotel is nicely designed with an Asian touch (Asian/Egyptian art and many incense sticks) and with a great location for sightseeing in Madrid with many attractions and restaurants close by. The room I stayed in (a superior room) was nicely decorated but quite small and slightly worn. The service was good and the hotel has a very nice rooftop terrace. I stayed on the hotel on a business trip to Madrid and for business the hotel, in my personal opinion, is not really up to standard, only 90min free internet and you need to get a new voucher every day, no irons in room or available through rooms service (and no overnight ironing service which puts you in a difficult position if you as I did arrived late in the day), gym consisting of a cross trainer and a training cycle, poor concierge service (I agree these things are minor but when traveling on business you spend so little time in the hotel, and at least I, just want the small thing to work). I would return for a weekend in Madrid but will probably go somewhere else next time I go there on business.

Room Tip: If you think street sounds are annoying I would chose a rooms on a higher floor.
See more room tips
  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hillbillycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this reviewResponded November 26, 2012

Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban

Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#15 Romantic Hotel in Madrid
#19 Luxury Hotel in Madrid
Price Range: $205 - $385 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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