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“Uber cool but welcoming.”
Review of Hotel Urban

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Hotel Urban
Ranked #17 of 435 Hotels in Madrid
Certificate of Excellence
Sydney, Australia
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Uber cool but welcoming.”
Reviewed November 5, 2012

THis hotel has a "5 star Grand Luxe" rating so you would expect to pay top $$. However we pre booked it for 5 nights on their internet site and the average for each night was around $250 per room. Imagine what you would pay in London or Paris or Sydney etc. At least double that amount. It is a very modern purpose built hotel. All glass and steel with ancient artifacts for decoration. The service all round was very good. Before venturing out each night for dinner we would have a drink in the glass bar. The staff there could not be friendlier and more helpful if they tried. Great atmosphere. We paid extra for the breakfast but got it discounted because we prepaid on arrival for breakfast each day of the stay. And it was an excellent buffet breakfast. They also did cooked breakfasts to order so no dreaded bain maire. The rooms are great for sleeping. Comfortable and quiet. Good value indeed. Maybe showing wear and tear a little but which hotel isn't. Only criticism is paying for wifi as a guest. You get some time free each day but really......... in the 21st century?

Room Tip: Their standard rooms are very adequate. Good size with all the amentities you need.
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leslie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, November 10, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Bern
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 5, 2012

Urban hotel is located next to almost everything. It is the perfect place to explore the city center with its culture and night life. The whole hotel is really stylish and hip with a nice rooftop bar. Staff is friendly and likable. The junior suites are nice but a bit too small and you will not use the upstairs part often. All in all a good choice for people how like to stay in a cool downtown hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JonasBern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, November 10, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
92 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 4, 2012

I'm sure there was a time when the Hotel Urban was the chic new hotel in the city. The Lobby is still impressive ...the glass bar is enjoyable and the location is....very central and convenient. But what a dissapointment. Upon closer inspection, the chipped wood starts to show, as do the scratched counter tops, dirty paint and even weather stripping...hanging outside the window which had come loose from the floor above. An old noisy AC system didn't help either. Whomever designed the Junior Suite Duplex room had no idea what they were doing. Even our friends smallest room in the hotel had a better floor plan. It was truly the most poorly designed room I have ever stayed in with only the bed to sit on unless you wanted to walk up the difficult noisy wooden stairs. The second night we upgraded to a large suite which was pretty spectacular. But once again.... the electric shades were twisted in knots and wouldn't raise all the way. (and for the price of the suite.....I can't say this is the hotel to splurge at that level) although Madrid is quite expensive on the hotel front in general. The staff were very kind and we had an amazing waitress at the rooftop bar. (which never seemed to be open) Everyone tried very hard and were very friendly. (Derby hotels should provide water at turndown and something other than their generic mint in a foil pac that looks like medicine) Even the mattresses and bedding were tired. Time are tough and you have to work with what you are given but at these prices.....its time for a complete redo to bring the Urban into this decade. I cannot reccommend it.

Room Tip: The soundproofing is quite good no matter what side you are on. Do not book a Junior Suite Duplex...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Renztem13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Austinmer
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed November 2, 2012

I know this is supposed to be chic and trendy and 'cutting edge' and there is much to recommend it - even if the room we had was very dark and looked like the setting for a bad 70s porno. As the designated spouse equivalent of 25+ years said - 'If I was brought back here after a night out I knonw what would be expected'. All that was missing was the whips and leather gimp mask.

That said, the bathroom and amenities are beautiful, the dual shower heads luxurious and the quality of the finish superb. However, only getting 90 minutes free wifi in this class of hotel in this day and age is ridiculous. We stayed in two and three star places through Spain for three weeks prior to this and all had unlimited wifi for free. As well the wooden floors outside the rooms in the corridors and in the rooms above meant you have to either sleep with earplugs or put up with every high heel click clack late into the night. The street noises from the alley below were very evident, despite the 'sound insulation' that is spoken of and we were four floors up. These hotels should not have sound problems at this price. Also the air condiotioning could not be left on at night as it rattled annoyingly.The breakfast was nothing special for 25 euros each either.

For the young and hip who care more about appearance than comfort and value I expect.

Room Tip: Rooms at the back of the hotel are muich quieter I expect
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stemar44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
150 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed November 1, 2012

Good location near the congress, parks etc. Rooms are small but functional and stylish. Had a good night's sleep. Would recommend to friends looking for a place to stay on a weekend getaway. The hotel is quite expensive but still nice and not as expensive as the Westin for example.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmiliaS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review, November 10, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque, New Mexico
Level Contributor
5 reviews
Reviewed October 26, 2012

A spacious boutique hotel that gives a genuine feel of luxury while staying. Elegant and well equipped rooms, courteous staff and a modern feel all around. A comfortable stay at the hotel and brilliantly located in Madrid. Easy to move around by foot from the hotel and to visit the city.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nancy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, subdirector at Hotel Urban, responded to this review, November 10, 2012
Dear Guest.

First of all, I would like to thank you for expressing your opinions
About the services of our hotel during your stay.

The opinion of our clients is extremely important to us, as it makes us
Improve our services continually.

I thank you once more for your collaboration. I stay at your disposal.

I would like to have the opportunity to meet you in a future visit. I will
Personally make sure it is pleasant for you.

Yours sincerely,

Antonio Martin Ortega
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 16, 2012

Very friendly hotel, I have now stayed in both Urban Madrid and their sister hotel Banke in Paris and received the very same welcome. The rooms are small and in Madrid I booked a junior suite, but the layout of my son's room Superior was much better. My one and only gripe is wifi. Where as it is free and easy to use in their Paris hotel, it is cumbersome and NOT free in Madrid. By the time I got the codes, filled in the on-line form to get access, I gave up. As I will be going back and forth to Madrid for the next few years, unless Urban sorts this, I am going to try out another hotel. With wifi you just want to quickly check your emails and go, in Urban you cant, it is a complete pain.

Room Tip: Dont bother with the junior suite, particularly the duplex one as it makes the room smaller and the...
See more room tips
  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DireccionDerbyHotels, Subdirector at Hotel Urban, responded to this review, October 20, 2012
Dear Guest,

Thank you very much for posting such a good comment about the service and in general about the hotel.

All the staff is happy to read we are doing a good job and we have made you feel comfortable in your stay at hotel .

We hope to see you again.

Best regards,


Antonio Martin
Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Urban

Property: Hotel Urban
Address: Carrera de San Jeronimo, 34, 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Madrid
#12 Business Hotel in Madrid
#13 Luxury Hotel in Madrid
#15 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Urban 5*
Number of rooms: 96
Official Description (provided by the hotel):
A grand luxury five-star hotel located in the very heart of Madrid, in the museum triangle formed by the Museo del Prado, the Thyssen-Bornemisza Museum and the Queen Sofia Foundation and just a few minutes away from Paseo del Prado, Puerta del Sol and El Retiro park.Located in a newly constructed building in the heart of the financial, political, commercial and cultural centre of Madrid, the Hotel Urban won't fail to catch your interest.With a marked Art-Deco style and opting for avant-garde architecture, the Hotel Urban is a boutique hotel from the 21st century, urban, design and ideal for exacting lovers of luxury who shy from conventionality. A charming, modern design hotel that has already become a point of reference. It stands out not only in the hotel panorama but also among Madrid's dining establishments and nighttime entertainment venues thanks to Europa Decó and the Glass Bar.Services102 guest rooms: 78 superior rooms, 10 junior suite duplex, 5 junior suites, 8 suites, and 1 duplex loft suiteEuropa Decó gastronomic restaurantGlass Bar oyster barLa Terraza del Urban cocktail barEl Cielo del UrbanBreakfast buffetBreakfast until 1.00 pm24-hour room service and mini-barWi-Fi in all areasBusiness centreFunction rooms and spaces for events: Nagha room, Khemer room, Nefer room, Egyptian Museum, lobby/atrium, terrace-pool and suite 132Outdoor swimming pool and solariumGymEgyptian MuseumCollection of ancient artParkingLaundry and ironing serviceDisabled accessSmall dogs allowed ... more   less 
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Also Known As:
Madrid Urban Hotel
Hotel Urban Madrid
Urban Hotel Madrid

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