We reserved a room—and paid a deposit—at the Hostal Playa nearly two months before arriving in Madrid from Morocco. We were exhausted and it was late, but when we arrived we discovered that they had our booking, but were booked solid. Unapologetically they recruited their sad-looking teenage employee (someone's son?) to lead us about a dozen blocks—to a worse neighborhood—to another hostal that was horrific. It looked like a crime scene, had a lower star rating, and they wanted to pre-pay for the room in addition (!) to holding out credit card. We walked.
To summarize our Hostal Playa experience:
No refund for our deposit.
I've traveled the world and NEVER written a review this mean, but this was—without a doubt—the worst hotel/hostal experience in my life.
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