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All reviews jamon hotel is located perfect location would stay again booked this hotel
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Reviewed November 17, 2018 via mobile

We booked this hotel with Expedia as we got a great price.
We checked in quickly and Roger at reception gave us a map and some information on where abouts we were.
The hotels location is ideal just off of the main street in Gran Via.
We had room 103 which was small ( cosy ) and if I'm honest could of done with a bit of TLC, bed was also very hard by our 3rd night. However for the price it did the job.
I will say the room was alot quieter than I had expected - very good Windows.
Also the WiFi was extremely good probably the best yet in a hotel we have stayed at.
The reception staff were all friendly especially Roger and Joseph ( Thank you ) never too much trouble in helping with directions and recommending churros places etc
All in all for the money we paid we were happy and would stay again

Date of stay: November 2018
Trip type: Traveled as a couple
Thank emjaySussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelA263, Director de Relaciones con Clientes at Hotel Avenida Gran Via, responded to this reviewResponded November 19, 2018

Dear guest,

First of all, thank you for your Tripadvisor comments and also staying with us while visiting Madrid. Your opinion and that of all our clients is of the utmost importance to us.

It is really motivating to read that you enjoyed that much your stay with us and it is delightful to know that you appreciated our services and installations.

We are sorry to read your comments about the issues you mentioned, our only aim is try to do our best in all areas, and not being able to fulfill your complete satisfaction, for us, is a way of knowing that we must pay more attention to details, that is why, we kindly ask for your apologies and we take note about your comments to improve our services and installations.

Thank you, once again for writing this amazing comment and for recommending us and we look forward to welcoming you soon.

Best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 7, 2018

Small facility, old furniture, and missing mini bar.
It will be optimum if you need it for sleep and proximity to everything.
3 minutes walk to the metro station and few steps to the grand street (Gran Via) the most center of the city.
Reception staff are unfriendly (i met 2 of them)
Gran Via is a perfect to stay in Madrid.

Date of stay: April 2018
Thank mohamedhashem77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Director de Relaciones con Clientes at Hotel Avenida Gran Via, responded to this reviewResponded August 10, 2018

Dear Mohamed,

First of all, I am especially disappointed to hear your experience of our hotel. We are very sorry for this situation.
At this moment, we transfer your request at proper department. We work every day to can offer the best quality and if we keep this in mind at all times, we will be able to meet their expectations.

Thank you for your review, we will try to improve the impression we gave to you if you give us an other chance in the future.

Best regard,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 19, 2017

Cheap, Clean, basic with the hardest bed I have ever tried to sleep on. Perfectly located just off Gran via. No thrills accommodation buts fits the bill if that is what you are looking for. The patisserie next door is great for breakfast.

Date of stay: October 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Intcopiers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 5, 2017 via mobile

Stopped here in Sept when I visited Madrid with my wife. Very close to the shopping areas, easy walking to the tourist areas. Cheap, clean room and friendly staff. Room nothing special, but decent bed and shower. What more do you need when you're out all day anyhow!
Would defo use it again as long as prices remain reasonable.

Date of stay: October 2017
Trip type: Traveled as a couple
Thank EastLancsSam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2017

So this hotel was a cheap option in comparision with the others around,
and i found that the room i got had an excellent view to the street, almost like a 4 stars view! or more

Location:
The best characteristic of this hotel, is veryy close to the center

Reception:
Kinda slow but courteous

Room:
Great, is not new, what is more, is kinda old, but the direct view to the street and the relation price/what you gets was veryy good, you even get a small terrace!

Will i come back?
Indeed i was thinking to make a second booking during the days I was in Madrid.
If the price correct and I need an hotel arround, is a very good option!

Cheers and good luck!

Date of stay: August 2017
  • Trip type: Traveled solo
    • Sleep Quality
    • Cleanliness
    • Service
Thank TheLastPatrician
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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