This is not a one star hotel, let alone a 3 star hotel. We had booked here for 4 nights through a travel agent after looking at the pictures on the internet, the pictures certainly painted a different picture to what we saw when we arrived, we stayed only one night.. We checked in and were told they had given us a nicer room!!! God help anyone who didn't get a nicer room. The staff we did deal with were very nice, but this review is based on the hotel and not the staff.
We were overlooking the street and we didn't sleep a wink for the noise in the street. The door onto the veranda ( if you can call it that, would not open) The door was about 6 inches from the bed, so to open the door we would have had to move the bed. The aircon blew hot air, which was obviously being taken in from outside and circulated through the room, we had a very uncomfortable night with heat. The corner shower cubicle did not close properly at the bottom, so we had water everywhere when we got out. No plug in the sink. Every, and I mean every floor board creaked when you walked across the floor. the whole place had a smell!!!the place had a dingy feel about it, the ceilings were dark purple which made the place very dark too. There were two lifts and only one was working. We could not get out of the place quick enough in the morning so we didn't have breakfast.
The hotel has since refunded the three nights we didn't stay, which was very decent of them I suppose!!. I am not sure if this hotel is next in line for refurbishment in the chain , but it certainly needs it. I don't know when the pictures of this hotel were taken, but they make it look a lot nicer than it really is.
We have been told a lot of reviews you read either come from the hotel itself if its a good one, or if its a poor one it comes from the competition, well let me assure you, we are neither, this is from a genuine traveler who would certainly not use this hotel again.
- Official Description (provided by the hotel):
- Your Hotel in Madrid, in the heart of the Gran Via Hotel Gran Avenida is a Hotel in Madrid that is located in a privileged location in the Spanish capital, in the heart of the Gran Via and just a few minutes walk from the Puerta del Sol, the Plaza Mayor and the old Hadsburg Madrid. Hotel Gran Avenida is surrounded by theatres, cinemas, department stores and restaurants, as well as being magnificently communicated with the metro and bus network. Due to all of this, it is a perfect accommodation option for a business or a tourism trip to Madrid. LOCATION More central imposible We are located in the heart of the Gran Via in Madrid, closet o the Puerta del Sol, the famous Km 0 of the city and emblematic monuments of the city such as the Royal Palace or Almudena Cathedral. Surrounded by shops, famous department stores, restaurants, cinemas, theatres and leisure centres, Hotel Avenida Gran Via is your perfect accommodation option to fully enjoy Madrid. We are located in the heart of the Gran Via in Madrid, closet o the Puerta del Sol, the famous Km 0 of the city and emblematic monuments of the city such as the Royal Palace or Almudena Cathedral. Surrounded by shops, famous department stores, restaurants, cinemas, theatres and leisure centres, Hotel Avenida Gran Via is your perfect accommodation option to fully enjoy Madrid. ... more less
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- Also Known As:
- Petit Palace Avenida Gran Via Hotel Madrid