I come to madrid in every 3-4 months but this was the first time i stayed in senator and Senator was the worst 4star hotel i have ever stayed. I stayed 5 nights and they took the money at the first day. If i had not paid all the money, i would change my hotel. I think they have to improve their housekeeping. The rooms were very very dirty. I dropped my ring on the floor and it went under the bed. Then i couldnt believe in my eyes when i looked under the bed. All the dirt, dust was sweeped under the bed. It was disgusting! I will also share a picture! The sheets and towels were dirty. I could stay a cheaper place but i wanted to stay such a place because i thought it would be clean but NO. The cleaning time was weird too! One time i came to room at 17.00 to take a shower and still my room was uncleaned! I had to tell it to reception to have my room cleaned. Other day they were knocking the doors at 9.00.. ?!? Also the receptionists were very bad at English and it was hard to communicate with my few spanish words! God, it is a 4 star hotel, they have to speak english well!! Everytime i called the reception, i had to wait for minutes or call several times because no one was answering! It says free WiFi but do not believe that.. It was a HUGE DISAPPOINTMENT. It was too slow that i couldnt even check my mails so i paid for a faster internet (35 euros for the days i stayed) which also did not work last 2 days although i paid it!!!! When i said it to receptionist, she said that she doesnt know it!! I will never never stay in that hotel again.. It didnt worth even a euro for me..
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- Also Known As:
- Senator Espana Hotel Madrid
- Senator Espana Madrid