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“close to airport, free shuttle”

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Petit Palace Madrid Aeropuerto Hotel
Ranked #200 of 435 Hotels in Madrid
København, Danmark
Level 6 Contributor
192 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“close to airport, free shuttle”
Reviewed April 3, 2013

this hotel is located 5 minutes from airport, and therefore conveniant but only for travellers. the surrounding area is boring, 10 minutes walk to metro station.
hotels is typical 3 star, OK , clean, boring restaurant and breakfast. nice service but still - only want to stay here because of airport

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mnielsen1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace Madrid Aeropuerto Hotel, responded to this review, April 4, 2013
Dear Guest:

We appreciate the for taking the time to write the comment, we appreciate knowing that your stay at the High Tech Madrid Aeropuerto Hotel has met their expectations, although specific details were not to his liking. Thank you for your confidence in us. We hope to see you soon.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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745 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (35)
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Durban, South Africa
Level 4 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed April 1, 2013

I stayed here from 02FEB13 for 14 nights - I was on training across the road at Senassa. I was on the top floor and was VERY happy with everything about this hotel. The service was excellent and I could not fault anything. The Spanish by their very nature can come across quite rude and arrogant - outside the hotel yes, but not inside the hotel - they did their level best to make my stay away from home (South Africa) and enjoyable one. Each room in the hotel has its own laptop - I had my own and found the Wi-Fi VERY good, dependable and the signal strength always excellent. Lovely breakfasts; great hotel. I would definitely stay here again.

Room Tip: Ask for a room on the top floor and away from the elevators - VERY quiet - I am a light sleeper and...
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DavidJayneFrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace Madrid Aeropuerto Hotel, responded to this review, April 4, 2013
Dear Guest:

We would like to thank you for taking the time to send us your comments about your stay in our hotel.
I am glad to read that you were happy with our rooms and services.
Hope to see you again very soon.

Kind regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kabul
Level 6 Contributor
109 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 28, 2013

We wanted to stay close to the Madrid Airport in order to catch a early flight the next day. I didn't want to spend the money on the airport Hilton, since we were only going to be in the room for about 10 hours. I checked with Hotels.com, and found the Petite Palace at the airport. Since I had stayed at one of their properties about a year ago in Bilbao, and was satisified I made a reservation thru Hotels.com for their Madrid airport location.

This hotel is very, very hard to locate, stuck in the middle of a residential area filled with 5-8 story apartment buildings. Most of the streets are one-way and its just very difficult to locate. I ended up hiring a taxi and following it, and even he got lost.

When I arrived, I realized that it was actually the Hi-Tech Hotel, and the Petite Palace operators were in the process of taking it over.

The hotel is average to below average, a staff who could care less, rooms that are not really that clean and just not a nice, welcoming atmosphere. They have a coin operated (one euro) luggage scale in the lobby. My room, on the 3rd floor reeked of cigarette smoke, and even though it was a no smoking floor, there was an ashtray in the lobby near the elevators.

The airport shuttle was free, functional and punctional. The hotel is close to the airport, not more than a 5 minute drive. The elevator worked and was large enough for two adults with suitcases. The shower was decent, with two sprays and endless hot water. The place was quiet in the evening, so we got a good sleep. Two coffees in the morning (small expresso's), were 9 euros, the most I'd paid on the trip. I was glad to have found the place, and glad to leave it.


.

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank goodinfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Online Sales Department at Petit Palace Madrid Aeropuerto Hotel, responded to this review, April 4, 2013
Dear Guest:

We appreciate the for taking the time to write the comment, we appreciate knowing that your stay at the High Tech Madrid Aeropuerto Hotel has met their expectations, although specific details were not to his liking. Thank you for your confidence in us.
Remind you we have other hotels with the same good location in Barcelona, Valencia, Málaga, Sevilla, Salamanca, Bilbao, Getxo, and as you know here in Madrid.

We hope to see you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Villingen-Schwenningen, Germany
Level 6 Contributor
155 reviews
142 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 13, 2013

Have you ever wondered if the hotel reviews you read are really from travellers stayed at the hotel? If somebody writes "no WiFi" and you actually find when you are there that the hotel offers a highspeed WiFi service for all your devices (laptop, smartphone etc.) was the review really from a hotel guest or a competitor hotel that tries to ruin the other hotel?

Well I am currently at the High Tech Hotel in Madrid and enjoying my stay. I pay 69.99 EUR per night including breakfast and WiFi (room 402).

What I like
+ Free shuttle from the Madrid airport (just call and they pick you up)
+ Free WiFi for all your devices (not limited to one device as in other hotels)
+ Clean rooms with a king size bed
+ Nice spacious bathrooms with a fancy shower, bidet and toilet
+ Quiet setup in a residential neighborhood with no major roads around it
+ Free home trainer provided in the room (see pictures)
+ Very friendly service people going up and beyond
+ Read drinking glasses (not the cheap plastic cups you find in other budget hotels)
+ Flatscreen TV with many Spanish and some international channels
+ Two fast elevators
+ Pool and relaxation area outside (in summer)
+ Air conditioning in the rooms (not standard in cheaper hotels)
+ Free Dell laptop in the room for Internet (!)
+ Free hot breakfast and yummi

What I don't like that much
- the shower is "high tech" but if a German engineer cannot figure out how to turn it on there is something wrong :)
- Dinner really is mediocre at the hotel - small portions and what I ate was never ever a Sirloin steak (though paid 19 EUR)

Room Tip: Higher rooms are better
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  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank teaki78089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Departamento de Ventas Online at Petit Palace Madrid Aeropuerto Hotel, responded to this review, January 16, 2013
To our esteemed guest:

Thank you very much for choosing High Tech Hotels and sending your feedback. We work to satisfy our guests and their opinions are what always guide us in doing so... That you had a good experience with us is our greatest satisfaction. We appreciate your comments and we are working to improve our services for the clients to have a pleasant stay.

We are at your complete disposal for anything you may need.

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campo de Criptana, Spain
Level 5 Contributor
97 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 9, 2013

My friend and I stayed here on a short one day visit. The hotel was very accommodating with the airport transfer. My friend was coming from the airport early in the morning and I was coming later on. When my friend arrived at Barajas she called the hotel and they picked her up. If you're looking to see the sights in Madrid it's not the right place as it's really far from the center. However, if you're looking for a place to stay if you have an early morning flight, as in my case, it's fine. In terms of the rooms, they're nothing special. It's an alright place to spend a night. The beds not very comfortable because they're very hard and the pillows are very flat. The shower was also very complicated to operate. We had to call the reception and have someone come up to help us figure it out. There was no Wifi either. This was a fine place to sleep, but nothing more.

  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Kelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Departamento de Ventas Online at Petit Palace Madrid Aeropuerto Hotel, responded to this review, January 16, 2013
Dear client:

Thank you very much for you comment about our Hotel High Tech Madrid Aeropuerto.
We will bear in mind your comment about the bed and shower and we will do our best to improve in this issue. We take note of each and every guest´s observations that it helps us to improve every day.

We hope to see you again soon at one of our hotels. We will be at your complete disposal for anything you may need.

Kindest regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 11, 2012

I stayed here one night in November at the recommendation of friends who've stayed here previously. The experience was excellent, and I found the room to be quite comfortable.

Other reviewers have complained about things that were not at all issues for me: the shower stall was adequately sized, I very much like thin pillows, and the location was convenient to both the Metro and the airport.

The front desk staff was excellent — particularly Inés, whom I barraged with random requests and who watched with some level of horror as I cut a SIM card to fit an iPhone 5 with her scissors.

The wifi is a little pokey, but everything else was great. I'd definitely stay here again.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AxeYrCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Departamento de Ventas Online at Petit Palace Madrid Aeropuerto Hotel, responded to this review, November 19, 2012
Dear guest:

It was such a pleasure reading your comments. Without a doubt, feedback like yours encourages us to continue working hard so that our guests’ experiences at our hotels are enjoyable ones. We would love to see you again soon at any of our establishments.

Kindest regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed November 4, 2012

This was the second time we have stayed at this hotel and it was about as good as the first time 11 months ago. The location by the airport and the general quality and cleanliness were very good. We had trouble sleeping with the very flat bedpillows. and the Internet service was very problematical. The breakfast buffet was okay, but I don't rate it as good on variet and qfood ualitya s others we have had in the U.S. or other hotels in Spain. That said, I would still use this hotel again.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria G, Departamento de Venta Online at Petit Palace Madrid Aeropuerto Hotel, responded to this review, November 19, 2012
Google Translation
Estimado Cliente:

Agradecemos el tiempo invertido en escribir el comentario, nos agrada saber que su estancia en el High Tech Madrid Aeropuerto ha cumplido con sus expectativas, aunque determinados detalles no hayan sido de su agrado. Estaremos encantados de recibirle de nuevo y le aseguramos que nos esforzaremos al máximo para que su estancia sea inmejorable.

Gracias por depositar su confianza en nosotros.

Un cordial saludo.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Petit Palace Madrid Aeropuerto Hotel

Property: Petit Palace Madrid Aeropuerto Hotel
Address: Calle Galeon 25, 28042 Madrid, Spain (Formerly High Tech Madrid Aeropuerto Hotel)
Location: Spain > Community of Madrid > Madrid > Airport / Barajas
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #200 of 435 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Petit Palace Madrid Aeropuerto Hotel 4*
Number of rooms: 86
Official Description (provided by the hotel):
The Hotel Petit Palace Madrid Aeropuerto is 5 minutes from Madrid-Barajas airport. It offers a free shuttle service with limited hours. Hotel amenities include a swimming pool and a seasonal outdoor terrace, gym and sauna access. Rooms include a laptop and free Wi-Fi is available in all areas. Rooms at the Madrid Aeropuerto have elegant modern decor and hardwood floors. They all include 26-inch LCD satellite TV, air conditioning/ heating, minibar and a free laptop safe. All bathrooms are fully equipped and include hydro-massage shower and toiletries kit. Guests can have a buffet breakfast and there is a coffee machine with varied pastries throughout the day, for an extra cost. The cafeteria and room service are available during limited hours. The hotel has covered parking for guests with special rates for longer stays, 3 meeting rooms with Internet access and two free Internet access points for clients. IFEMA Trade Fair Centre and Palacio de Congresos are just 5 km from the Petit Palace Madrid Aeropuerto. Alameda de Osuna Metro station is just 300 metres away, and connects you to Madrid city centre in around 20 minutes. Real Madrid's training grounds at Valdedebas are 5.8 Km away. The shuttle service to the airport runs every day from 06.00 To 11.00 And from 20.30 To 23.00. Guests must call the hotel upon arrival at the airport. The parking costs 7.50€ Per day TAX Incl. Reservation is needed. ... more   less 
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