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“Good Hotel but far from city center”

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Madrid Marriott Auditorium Hotel & Conference Center
Ranked #109 of 438 Hotels in Madrid
Prato
Level Contributor
155 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Good Hotel but far from city center”
Reviewed January 19, 2013

I was recently there for business and we took advantage of the convention center. The Hotel is good, very large (100s of rooms and lot of meeting rooms) but efficient and with a warm service. It is well equipped and with a good range of services.

Wi-fi available all over the hotel public areas and rooms, business center available with PCs and printer free of charge. Fitness center with pool, gym and spa available included in the fee.

Rooms are spacious and well fitted, sleeping was ok without noise or disturb from the outside. I had only to struggle with heating getting too hot or too cold probably due to the fact that when you go outside the room and the badge isn't fitted the heating is switched off.

The facility is very close to the airport so very convenient for a convention but it seems to me not a good choice to visit Madrid (over 40 minutes to go to the city center).

Lobby bar with, once again, warm service and wide choice of drinks even if the price is not cheap, on the contrary, room prices are good.

  • Stayed January 2013, traveled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Teraphoto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, January 20, 2013
Dear client, we are so happy you had such a good experience during your stay in Hotel Auditórium. These kind of reviews encourage us to keep working hard and focused on the clients' need.
Hope to see you back soon.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 12, 2013

I am staying at this hotel for a conference at the moment. I have no problem with the actual hotel it is clean breakfast nice gym good etc. My experience with the staff though has been awful can't believe how rude the bar staff were this evening. They refused to even make eye contact even though was so obvious we were trying to catch their attention, forgetting orders we had to ask them three or four times to bring each order over, If we wanted service, acted totally exasperated- like they were doing us a huge favour. I am not the complaining sort, but am genuinely so upset about the treatment I have received here this evening.
Massive disappointment and upset thumbs down :-/

  • Stayed January 2013
    • Location
    • Rooms
    • Cleanliness
Helpful?
1 Thank Lola140681
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, January 27, 2013
Dear client, we are so sorry to hear what happened at the bar. We have already sent this review to the F&B department so this does not happen again.
Thank you for sharing this with us and highlighting areas where improvement may be found.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2013

Very Very Big. fine for an overnight at MAD. Did not take the shuttle as I returned my rental car to the goldcar office that is in the hotel and took their shuttle which came first. was quick to terminal 4 which is much further away than the old terminal.

Claen room, plenty of amenities. Lots of conventioners in the lobby, but no noise in my room.

Was a good value for the low price i paid.

Stayed December 2012, traveled on business
Helpful?
1 Thank Peter215
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, January 13, 2013
Dear client, thanks a lot for your review of Hotel Auditórium. We are glad to hear your stay was good.
We hope to see you back soon around.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth, Massachusetts
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 23, 2012

Overall my experience at this hotel was good. It was inexpensive, the room was large, they had free wifi, 24 room service, and a very convenient and complimentary shuttle to and from the airport, which, was on time.

The beds were a little hard and uncomfortable. The bedding was pretty rough and the bathrooms could have used a more thorough cleaning.

That being said, the hotel fulfilled all my needs for an overnight layover and I wouldn’t hesitate to use them again if the situation presented itself.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, December 30, 2012
Dear client, thanks for sharing your opinion of your experience with us. We will keep working on the strengths you pointed out and will take into account the points you made about the room and bathrooms so that they can be improved.
Hope to see you soon back.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scandinavia
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed December 15, 2012

In 2004 I visited this hotel for the first time and I remember it was a pleasant experience although Hotel Auditorium is so large that it feels like a luxury shopping centre or airport rather than a hotel.

In December 2012 I had my second visit to Hotel Auditorium, and it is with happiness I can now articulate why I like this place. The base case is, think functionality. This is primarily a hotel which one should select for international business meetings, not for a holiday. Reason is that the location in the Barajas Airport area has nothing of tourist value to offer within walking distance.

This is entirely a hotel for - and what a brilliant venue it is - for medium sized conferences of 1,500+ participants. It is not ultra luxury in the Four Seasons style, but it does not have to be. For a good business meeting a perfectly clean venue with spacious rooms indeed and a reliable infrastructure to support that are much more important. Hence Hotel Auditorium is, at least in my opinion, all about functionality.

At one level this means basic convenience and time efficiency for everyone involved, with quick access to and from the airport with a complimentary shuttle bus. It also means unparalleled quick, convenient and safe access to any conference activities irrespective of the season, as everything is under the same roof. You literally stay at the conference venue, which becomes a charming little conference village during event days. No need for transportation of any kind to reach you sessions; you can access them in 2-3 minutes straight from the breakfast buffet if you want. Likewise, when the conference is over, or if you just want a bit of a break during the day; no problem at all. You just go to your room in 2-3 minutes.That is convenience.

At another level that means accurate room service and laundry facilities although the timing of the latter may be a bit slow. It also means a large breakfast buffet (that some smaller hotels just cannot afford to provide) that will cater to most tastes. Last but not least, and this is really important at least for my work: The business room support with technical services such as audiovisual recordings and slide decks, they are present professional. Unlike some pure conference venues in other countries, you can actually hear after the meeting what is said in your important audio recordings. To me, this is just another indication that the highly professional and helpful staff at Hotel Auditorium really know what they are doing.

It is towards the above background that I am delighted to award Hotel Auditorium with my top marks. Congratulations and many thanks for a good stay.

  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank style_uncompromised
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, December 16, 2012
Dear client, we are delighted to hear such amazing words of our hotel. We all work really hard to give our clients the best service and these kind of opinions are the best reward for us. We will send this comment to the Convention, Congress and Incentives department so they know what you think about your experience.

We really appreciate it you took the time to write such a thorough review of our facilities and services.
We hope to see you soon back at the hotel.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morgantown, WV
Level Contributor
63 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed December 8, 2012

"Thanks" to our return flight to the US being cancelled the airline put us in this hotel. It is a large hotel, designed for business meetings, with large public areas and many conference rooms. It overlooks a busy motorway. The food, while served buffet style was very good, with much variety. As soon as one is seated, the attentive staff brings a litre of water and a bottle of wine. Our room was a bit warm, and upon finding out the A/C was disabled our only recourse was to open the window--luckily we weren't facing the motorway. As an airport or a business hotel it is fine, but it is not a hotel for a vacationer, other than as a stopping point for a night.

Room Tip: It is quite a walk to the elevators, and there can be more walking once one gets to their floor; so...
See more room tips
  • Stayed October 2012, traveled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank roundmidnight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, December 10, 2012
Dear client, we really appreciate it you took the time to write this review. We are glad you liked both the food and the staff.
We hope you had a safe flight back to the US.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Confignon
Level Contributor
73 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed December 6, 2012

This is a featureless hotel near the Madrid airport. Rooms are large, but cold and with no amenities. No tea or coffee. Nothing in the minibar. No iron. One thin blanket on the bed with no duvet, and no extra pillows. In many ways, it felt like a large dormatory. The pool, which is advertised as a feature, was closed. The decor in the hotel is unattractive. Nothing matches anything else. This hotel prides itself on being the largest in Europe. I suspect that most travelers would agree that this is not something to boast about.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank the4newmans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, December 10, 2012
Dear client, we are sorry you did not see the amenities which we put in all the rooms. The minibar has only 2 bottles of water, that is something we do on purpose because being a hotel specialised on events that is what the events organiser ask us to have in the rooms. However there is a 24h room service which can provide you with anything you need. With regards to the duvet, pillows and iron we suggest you call next time to reception and we will be happy to bring the necessary stuff to your room.
We are sorry you did not like the decor.
Thank you for taking the time to share your opinion of our hotel.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madrid Marriott Auditorium Hotel & Conference Center

Property: Madrid Marriott Auditorium Hotel & Conference Center
Address: Avenida Aragon 400, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#79 Luxury Hotel in Madrid
#112 Family Hotel in Madrid
#132 Business Hotel in Madrid
#144 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Madrid Marriott Auditorium Hotel & Conference Center 4*
Number of rooms: 869
Official Description (provided by the hotel):
At Madrid Marriott Auditorium Hotel & Conference Center, located really close to the Adolfo Suarez Madrid - Barajas Airport and Ifema Fair, you will find the perfect balance between Business and Travel experience. A place with large and different spaces to celebrate events and conferences thanks to the 56 pillar-free and the more than 15.000sq as well as the Auditorium for up to 2000 people. Everything accompanied by an innovation and style necessaries to enjoy the unforgettable experience of travel. Besides the hotel has been renovated all the 869 rooms as well as the food & beverage areas with the Champion's Bar, Greatroom, Atrium Bar and a la carte restaurant called Kalma. The new largest Marriott Hotel in Europe is a place where you will celebrate successfully any kind of event thanks to the magic and inspiration that all spaces transmit, accessible for all kind of exhibition materials, included vehicles as well as parking service with 1000 parking places and the free Wifi connection, shuttle, fitness center and indoor/outdoor swimming pool. ... more   less 
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Also Known As:
Auditorium Hotel Madrid
Madrid Auditorium Hotel
Auditorium Madrid Hotel

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