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“Really good, but not at this price”

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Madrid Marriott Auditorium Hotel & Conference Center
Ranked #99 of 435 Hotels in Madrid
Certificate of Excellence
Tallinn, Estonia
Level 6 Contributor
96 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Really good, but not at this price”
Reviewed November 12, 2012

Let me start by saying that we stayed there for 1 night only. We needed a hotel close to the airport with ideally free and regular transfer. So, this review won't be as detailed as my usual ones.

Let me describe each criteria separately.

Service - it's very good. The staff is helpful, know English well (considering taxi drivers in Madrid usually know Spanish only - was suprized that the hotel staff can speak almost fluently) and don't waste your time when checking in.

Value - Houston, we have a problem. Regular price for 1 double room is 120 EUR Come on, that's not Dominican Republic. Don't get me wrong - the hotel is really good and its rooms are nearly perfect, but not at this price. Luckily, we paid much less - thanks to one good and timely offer.

Sleep Quality - I slept just fine, but you can hear what is happening in your neighboring room if you leave the bathroom door open. Not good for 4 stars. I've been to really silent hotels where you can keep killing a few dozens human beings in your room while someone standing in the corridor won't hear a thing.

Cleanliness - no complaints there.

Location - well, it depends on why you stay there. If like us - waiting for your next day flight then it's perfect. If just hanging out - not good at all. It's next to a motorway with a meat factory nearby. I presume it can smell awfully during summer...

Rooms - really good with insanely wide bed, decent TV, expensive furniture etc. You also get tooth brushes, shaver etc., so no need to unpack all your liquids (except for beer, of course). And the fridge contains some still water too.

Spa - had no time to go there, but looked promising.

Breakfast. Well, food in general - it's really good. You can eat supper until 23:30 in the buffet restaurant. But their bar has some really nice dishes too. Try their Auditorium salad with foie gras - it's really tasty. Not the best I ever had, but really good anyway.

All in all, a nice hotel to spend a day or two. Just make sure the price is OK for you considering everything I mentioned above.

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrey K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, November 13, 2012
Dear client, we are glad you found the service good, that encourages us to keep working hard focused on the client's needs.
Regarding the room price it changes according to the total occupancy of the hotel, when the hotel is nearly empty the price of the rooms is less than when the rooms are almost all booked.
Thanks for the recommendations of the food.
We appreciate it you took your time to share with us your comments about Hotel Auditórium.
Hope to see you soon back.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (106)
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leeds
1 review
Reviewed November 10, 2012

Beautiful hotel with friendly staff. Very spacious, clean and tidy. The food in the restaurant wasn't brilliant but did the job. Ironing service was extortionate, I'd recommend taking a travel iron. Though its close to the airport the hotel is a 20 Euro taxi ride away from main attractions/shopping/restauraunts/cafes in the city centre. Airport shuttle service from hotel was excellent with regular busses everyday. A deceiving feature of the hotel when promoting indoor and outdoor pool - turns out there is one pool with a reclining roof put up at different times of the day.
Overall a fantastic hotel if looking for a location close to the airport!

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rosie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, November 11, 2012
Dear client, thank you for your words about our staff, cleanliness and tidiness.
As you said, there's one pool which has a structure which remains open in summer whereas in winter it is closed so it works as an indoor pool, but we do not change the structure durign the day.
Thank you for sharing your thoughts about us and we hope to see you back soon.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Turre, Spain
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 7, 2012

What a surprise when you enter this massive galleried hotel. Space is abundant and it is appointed in an open-plan design that embraces the old with the new. 10 years old but it appears brand new. It is extremely well soundproofed and the bedrooms are clean and quiet with comfortable beds and all the usual amenities. Meals can be take in the buffet diner, restaurant or the main bar which offers surprisingly good hot snacks. Everything was handled very smoothly, although the reception staff were very brusque but I think that is a language issue. English language entertainment/film channels would be useful too, rather than the duty news-only programmes. Excellent value for money on the accommodation side and ideal for the airport.

Room Tip: If you are going to use the hotel's shuttle bus, then leave at least 30 mins for the trip, as it...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ianrms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, November 8, 2012
Dear client, we ae delighted you had such a good experience in our hotel. That's what makes us keep working hard and focused on the client's needs. Thanks for your words and we hope to see you back again soon.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Madrid, Spain
Level 4 Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed November 3, 2012

Except on this second stay, we chose the presidential suite! The price of the presidential suite at this hotel has comparable price to dumpy 3 star regular room in Manhattan or even Madrid city center. This suite had a huge room with conference table and a large flat screen television. We highly recommend this room anytime you need to stay or need to have a business meeting. At mid day, the hotel staff brought us a nice plate of Jamon Serrano and manchego cheese with a side of exquisite fruit. The large bedroom off of the conference room had a king size bed and another large flat screen television. Check out the hotel pictures, it accurately reflects the quality of the room. As I indicated in my last review of the hotel, you certainly cannot find any room anywhere in Madrid with same ratio of quality to price and the amenities included. Indoor pool, sauna, conference rooms, piano bar etc. WARNING, do NOT use the provided razors, especially if you have a meeting in the hotel, you will go to your conference a bloody mess, looking as if you came out of a war. I dropped one star just for the razors, it reflects poorly on the hotel to provide such low quality razors. Better that they aren't even in the room.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chad D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, November 5, 2012
Dear client, we are so glad you had such a good experience in our presidential suite.
Regading the razors I will immediately report this to the housekeeping department.
Thank you for sharing with us your experience and opinion about things that may be improved.
Hope to see you back again.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakdale, Minnesota
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed October 31, 2012

Rooms (especially the bathroom) had a very strong chemical smell, and were very warm even with the thermostat turned all the way to cold. Lobby bar staff was friendly, and shuttle was prompt. Would not recommend any type of extended stay. Nothing to do at or near the hotel, if you need a place just to sleep you could make due.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank edelacy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, November 4, 2012
Dear client, we are sorry the smell and temperature in your room was not pleasant, we will let the housekeeping department know in order not to happen again. We are happy you found the Lobby Bar and shuttle friendly and prompt.
Within the hotel there is an indoor swimming pool, sauna and some other facilities you can enjoy. Apart from that you can take the shuttle and ask the driver to drive you to the Plenilunio, a mall located near the hotel.

Kindest regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
manchester
Level 3 Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 26, 2012

We checked into this hotel for one night as we arrived at Barajas Airport late in the evening and didnt want to travel far to our hotel for the rest of our stay. The free shuttle bus was great, with friendly staff and was very efficient, both too and from the airport. The foyer in the hotel is very nice and the staff friendly. The pool was ok, indoors at the time of our visit, and the sauna seemed to have been just dumped at the bottom of the stairs, but again was still acceptable. The main criticism from my stay here was the price of the food. We ordered room service when we arrived as there is not much near by, and whilst the service was very good the food was ridiculously overpriced. Other than that, I would recommend a stay here to be near to the airport, however not to see the sights of Madrid.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adam B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, October 29, 2012
Dear Adam, we are glad to hear our shuttle service was very useful for your needs. We are also happy to see you enjoyed our facilities.
We are sorry you did not like the price of the food, next time we suggest you try our Lobby Bar or our Restaurant to see different prices and products.
Thank you for your words, this encourages us to keep working hard focused on our clients' need.
Looking forward to seeing you back soon.

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hercules, California, USA
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 20, 2012

Last day of our Spanish vacation and I chose this hotel because it had good Tripadvisor reviews and because it's CLOSE TO THE AIRPORT. They also have a FREE AIRPORT SHUTTLE SERVICE. I considered cancelling this before arriving because we enjoyed the hotel we first stayed, but Hotel Auditorium didn't give the option of cancelling--but this wasn't a bad thing after all. Long line at the front desk when we got there. This place is like an auditorium because it's spacious with a whole lot of rooms. It's like a big-box store of hotels designed for large groups and it's purportedly one of the biggest in Europe. The hotel even boasts some works of art and a tennis court on the roof. The toiletries were nice although their complimentary cologne was too watered down to bother packing and instead I dumped it into toilet to freshen up the bathroom. Not being able to cancel the reservation turned out to be a blessing in disguise.

Room Tip: ~Make sure your shower head is aimed down because hotels in Spain tend not to have full shower curta...
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrAlves
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel A, Social Media Marketing at Madrid Marriott Auditorium Hotel & Conference Center, responded to this review, October 21, 2012
Dear John, we are so glad to hear the experience in the hotel turned out so well.
Hope you could handle all right the shower head adventure ;)
Looking forward to seeing you back soon,

Kindest regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Madrid Marriott Auditorium Hotel & Conference Center

Property: Madrid Marriott Auditorium Hotel & Conference Center
Address: Avenida Aragon 400, 28022 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > San Blas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#73 Luxury Hotel in Madrid
#112 Family Hotel in Madrid
#132 Business Hotel in Madrid
#144 Romantic Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Madrid Marriott Auditorium Hotel & Conference Center 4*
Number of rooms: 869
Official Description (provided by the hotel):
At Madrid Marriott Auditorium Hotel & Conference Center, located really close to the Adolfo Suarez Madrid - Barajas Airport and Ifema Fair, you will find the perfect balance between Business and Travel experience. A place with large and different spaces to celebrate events and conferences thanks to the 56 pillar-free and the more than 15.000sq as well as the Auditorium for up to 2000 people. Everything accompanied by an innovation and style necessaries to enjoy the unforgettable experience of travel. Besides the hotel has been renovated all the 869 rooms as well as the food & beverage areas with the Champion's Bar, Greatroom, Atrium Bar and a la carte restaurant called Kalma. The new largest Marriott Hotel in Europe is a place where you will celebrate successfully any kind of event thanks to the magic and inspiration that all spaces transmit, accessible for all kind of exhibition materials, included vehicles as well as parking service with 1000 parking places and the free Wifi connection, shuttle, fitness center and indoor/outdoor swimming pool. ... more   less 
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Also Known As:
Auditorium Hotel Madrid
Madrid Auditorium Hotel
Auditorium Madrid Hotel

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