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“Friendly and welcoming hotel with great location”

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Catalonia Puerta del Sol
Ranked #45 of 444 Hotels in Madrid
Certificate of Excellence
Hampshire
Level Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Friendly and welcoming hotel with great location”
4 of 5 bubbles Reviewed March 6, 2013

This hotel ticks all the boxes for those looking for friendly and welcoming staff who provide an excellent service. Its also enjoys a great central location with easy access to a number of metro (underground) stations. However, the standard bedroom was pretty basic and lacked the comfort you would normally expect from a 4* hotel - but it was very clean and fine for just a two night stay over. The room was also a bit on the cool side. We had an internal facing room on the first floor - so we were not disturbed by traffic noise. But we did get noise on the first night from loud guests drinking in the bar/patio area - this though was more about individuals not having regard to others..

Room Tip: Room upgrade was advertised in reception at 30 Euros.
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RobertNeilC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, March 8, 2013
Dear Mr. Robert NeilC,

Thank you very much for your comments.
Customer service is our most important comitment so i am very glad about your comments.
Keep the advices about the room, we are renovating the rooms so I hope you can come back soon and enjoy it.

Best regards and hope you visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Stuttgart, Germany
Level Contributor
84 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed February 8, 2013

The hotel is in a top central area, the street a little loud, though. The hotel features a very nice vintage Madrid city building and all the public areas of the hotels are in very good shape and the atrium patio is truly beatiful and a very nice hangout. The inside part of the bar is a little old-fashioned, yet ok. Also, the patio hotel bar offers good food at very decent prices. Maria, the waitress there is also 100% service oriented, has some good humor and will challenge you to use some Spanish ... very nice and funny. Now comes the flipside: The rooms do not deserve the 4 stars the hotel claims at all. The rooms need serious upgrading, the beds ... well, they are the kind where, when you sit down, you feel and here the sound of the worn-out metal springs flipping under you bud. In addition, my first room resembled this mediterrenean obsession that all rooms and halls in winter need to be heated to like 28 degrees. I complained, first learning that this was normal ... changed my room and surprise in the next room I could actually turn the heating off. So at least the room temperature worked for me then. All in all not a bad place at all, but the rooms and the beds particularly spoil the party, sorry folks at the HC Puerta del Sol.

Room Tip: Be alerted to get a room in winter that does not suffer from permanent overheating!
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank execpilot8138
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, February 13, 2013
Dear Execpilot8138,

Thank you very much for your comments. I let Maria know about it.
We are already up grading the hotel, hope you visit us again, i am sure you will be impress.


Best regards,

César Rionda
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed January 15, 2013

The location of the hotel is ideal to explor the city. near plaza del sol and plaza mayor many places, including the museums, are in walking distance. If not the splendid Madrid subway takes you there.

The normal room was of average size. Furnishing unspectactular but ok. Cleanliness very good.

Main problem was the heating in January: the heating vent had to run all the time to keep the temperature at 21 centigrade and made a hell of a noise. So you choose: wam and noisy heating or cold and noise from the street....

Plus given the construction of old Spanish houses, cold floors.

Service was very friendly and helpful.

The outside could use some sprucing up, in fact the entire street (Atocha). But then, it's Spain in an economic crisis, paying the bills of their foolish ventures of years past....

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank charlybrown65000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratindireccion, Gerente at Catalonia Puerta del Sol, responded to this review, January 17, 2013
Dear CharlyBrown65000,

Thank you very much for your comments. It makes us improving our services. For sure we will do our best to sort out the problems.

Hope you come back soon and give us another chance to solve all your inconvenience.

Best regards,
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London, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed January 6, 2013

This hotel gives it all, a great location, helpful staff, neat and clean rooms. Would definitely recommend if you are a first time traveler to the city. The museum, flea market are all walking distance from this hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pakky2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, January 7, 2013
Dear Pakky2011,

First of all I want to wish you a happy new year.
I really apreciate your comments about the hotel and I hope you come back soon.

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockholm, Sweden
Level Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed January 1, 2013

I really liked it.
Big room(superior) big bath with both shower and a separete bathtub.
The bed was not so comfortable as I hoped. We had NO internet during the whole weekend (free wi-fi in the whole hotel) very annoying, the breakfast was not so good.
Very close to everything, walkingdistance

Room Tip: Pick a superior room
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  • Stayed December 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FridaM3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
82 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed December 23, 2012

We were greeted by friendly staff at the reception who was smiling all the time and made us felt welcomed. He was patient too in explaining to us how to get about.

The room was clean and spacious although we wish the wifi could have been better. Deco was average. The location was superb!! Right smack in Puerta del Sol and is a walking distance to the subway, shops, Restos, attractions : Plaza Mayor, Chocolateria San Gines, Mercado San Miguel etc. I would come back here again if I return for the location and service.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jan1ce_csh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moratindireccion, Director General at Catalonia Puerta del Sol, responded to this review, December 26, 2012
Dear Mr. Jan1c,

Thank you very much about your comments. I am glad to see you have a had a wonderfull stay in our hotel.

I wish Merry Christmas

Best regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Catalonia Puerta del Sol

Property: Catalonia Puerta del Sol
Address: Calle Atocha 23, 28012 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Huertas
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#35 Luxury Hotel in Madrid
#38 Family Hotel in Madrid
#52 Romantic Hotel in Madrid
#78 Business Hotel in Madrid
Price Range (Based on Average Rates): $
Hotel Class:4 star — Catalonia Puerta del Sol 4*
Number of rooms: 63
Official Description (provided by the hotel):
Catalonia Moratin hotel, which opened its doors in August 2002, is conveniently situated near the famous Golden Triangle (the Prado Museum, the Thyssen Bornemisza Museum and the Reina Sofia Museum), adjacent to the historic nucleus of the city which includes the Puerta del Sol and the Plaza Mayor. It is only a few metres away from the Plaza Santa Ana, known to be one of the best places for tapas nationwide, and close to the most popular theatres in town. ... more   less 
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Also Known As:
Catalonia Puerta Del Sol Hotel Madrid
Catalonia Moratin Hotel Madrid
Catalonia Moratin Madrid

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