We have chosen this hotel for our stay in Madrid only because of the good reviews, unfortunately…..
It was the worth hotel I have stayed in my life. And I would not suggest anyone staying in it.
We have booked this hotel through one main hostel web page. Before out arrival to Spain (around 6) days we have emailed them and told that we will be staying one day less. We will leave earlier than we expected. They came back to us after around 5 days saying that is not a problem and everything is fine.
We arrived at the hostel around 4.30 – 5.00 pm. I believe you expect your room be ready at that time. The girl in the reception (did not speak to much English) said that we have to wait 2 minutes to get our room. The she made couple of calls as we could understand about us, as she was repeating our names. Then she said that we will have to stay at the other floor. That was strange cause on the second floor was completely different hotel.
When we arrived at another hotel a Spanish woman opened the door and the reception girl just left us to her and said that she needs to put us here for 3 nights. That’s it!!!! And she left. Did not explain anything, why we are staying at another hotel and why we have been moved. The Spanish lady had no clue what was going on and she was not waiting for us as well. Also, she could not speak English at all. However, she gave us a room and left us. Unfortunately there was no internet or safety box in the other hotel, also we did not like the hotel.
in addition to this, we have checked the prices on the internet that this hotel is much cheaper than the one we have booked. That’s why we came back to the same hotel the one that we have booked and explained the entire situation that we are not going to stay in that hotel unless they reduce the price and etc.
The reception girl got lost and started making calls again. Then she said someone will come and talk to us. Probably the manager (she did not say who she was, she could only speak English) said that because we have changed our reservation (which is made it not 5 but 4 days) they decided to move us. Well, excuse me. We have booked this hotel only because of good reviews and etc. and we do not want to be moved out. Finally she gave us a room in the hotel that we have booked.
The hotel itself is only in a good location, nothing else is good over their. It is very noisy if you get one of the 3 rooms that are to the street side (we got one of it!). Also, the walls are so thin that we can hear everything, what your neighbours do, there is no Wii-Fi internet as they say in their description, only one computer to all the guests, and the security is terrible. The doors are open 24 hours. When you go to the city you have to leave your room key, when you come back, no one from the reception is even asking what room you live, they even don’t bother to give you a key. It means take any key and go to any room and take anything that you want. The staff is not friendly and helpful at all. None of the staff was saying hello or goodbye, at least to us. Probably, cause they were not happy that we refused to stay in another hotel. Toilet and shower is really small and inconvenient.
In general, I have no idea way this hotel is so popular and has these good reviews. I know, maybe I am just disappointed of the service that we have received, but you can not expect anything better when they treated us like a piece of [-].
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- Also Known As:
- Hostal Cervelo Hotel Madrid