i visit this hotel during my short visit to Madrid. i emailed previously asking for a view to the plaza, when i got there the hotel staff honored the request. as soon as i walked the door "Pablo" jumped and took my bags with a big smile. they the registration process was very quick with extra concierge services (maps and things to do around the hotel). the room was great and clean. the only issue was that my shampoo bottle was really old and used, when i montioned that to Antonio upon departure, i didnt get any apology.
- Free Wifi