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Hotel Regina
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Reviews (3,648)
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3,648 results
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1,613
1,485
365
112
73
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1,613
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Show reviews that mention
All reviewspuerta del solsevilla metro stationgreat locationplaza mayorwithin walking distancesuperior roomcentral locationtapasmodern roomsroyal palacebooked this hotelbuffet breakfastmajor attractionssingle roomstreet noisewalked everywherethe heart of the city
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712 - 717 of 3,648 reviews
Reviewed May 7, 2014

Yes, five star excellent location, but they have not switched the air conditioner to cooling yet (my reason for 2 stars), and in May is getting hot in Madrid. Metro station 'Sevilla' is in front of hotel, but there is no elevator or electric stairs, suggest visitors take short walk to nearby Metro station 'Sol'. Hotel close to everything, but again, is HOT!

Stayed: May 2014, traveled with friends
Thank Luquillu56280
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded May 7, 2014

Dear client,
We thank you very much for your time, Sorry for the inconveniences
and of course if you wish to visit us again we´ll be delighted to welcome you.
Thank you again and kind regards,
Carlos López
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

We stayed 5 nights in this hotel. the location is great, in the center of everything. walking distance to plaza Mayor and Gran Via where people out after midnight even weekdays.
Hotel staff are very friendly and helpful. room was clean (#418).
Breakfast was perfect, variety of pastries, fruit juice, egg ... for any taste.
Service in restaurant was excellent. they also cleaned the rooms everyday.
I wish they had some English TV channels like CNN and BBC as we had in Vilamari hotel in Barcelona, but this doesn't change our mind to book this hotel for the next time we travel to Madrid.

Room Tip: our room was in the middle of building.
  • Stayed: May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shahrokh1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded May 7, 2014

Dear client,
Thank you very much for your comments about the location, cleanliness,
breakfast and mainly about the attentions and kindness of our staff
during your stay.
It,s very important for us to know our client´s opinion, and of course
we take note of your recommendations.
We hope welcome you again in your next visit
Cordially yours
Carlos López
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

Was in Madrid for 3 nights, chose the hotel as I've read the reviews on here before booking so when we arrived we was pleased,

Rooms was basic but after all it's only used to sleep in, nice to have had a iron but you get What you pay for, the rooms was slightly hot and air con wasn't working.

We had breakfast which had wide range of variety, wasn't disappointed, always fresh food available. In terms of location it's very close to the centre with restaurants almost next door.

Stayed: April 2014, traveled with friends
Thank ram m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded May 6, 2014

Dear client,
We thank you very much for your feedback and of course if you wish
to visit us again we´ll be delighted to welcome you.
Thank you and kind regards,
Carlos López
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014 via mobile

This was a great choice for convenience to everything, we had a few hiccups- car service an hour late at airport, elevator not working a number of days BUT Ricardo at guest services made up for all the downfalls - he was so helpful in organizing anything we wanted to do
Team at front desk need a lesson in smiling and/or at least pretending they like their jobs
Rooms were clean and spacious but VERY noisy - everyday 5-6am banging and clanging was terrible
Service in Cafe and bar was awesome!
I'd stay again for convenience but not much more

Stayed: April 2014, traveled as a couple
1  Thank Cdnaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded May 6, 2014

Dear client,
We are glad that the service, the cleanliness and the hotel's coffee shop to your liking.
Sorry for the inconvenience and of course take note of your recommendations for improvement.
We hope welcome you again in your next visit to Madrid.
Thank you for your time.
Kind regards
Carlos López
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 5, 2014

Good hotel , excellent location , good staff , good breakfast , clean and comfotable beds even though i found hair on the basin which was really a put off. Otherwise nice hotel , would stay again. The metro is in front of the hotel , , Puerto De Sol is two minutes walk. I like this area much more than Gran Vian which is plain commercial are.

Room Tip: Stay here for the location.
  • Stayed: April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Pranabose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ReginaMadrid, Gerente at Hotel Regina, responded to this reviewResponded May 5, 2014

Dear client,
First of all thank you for your feedback; your opinion is very important .
It,s nice to know that you were so pleased with the cleanliness, breakfast, staff
and location of our hotel. We are working to improve and ensure that our clients
have an excellent stay.
Hopefully you,ll chose again our property in your next visit.
Thank you again for your time
Sincerely
Carlos López
Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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