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All reviews washing machine coffee capsules cooking facilities carrefour express great central location plaza santa ana would stay here again retiro park room was clean hotel is located royal palace recommend this hotel walking distance metro station stove zara reception
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1 - 6 of 127 reviews
Reviewed January 13, 2020 via mobile

Picked this hotel as the price it offered was fantastic. I travelled as a family of 3 adults. We arrived during noon time. Lobby was small but very clean and pretty. Staff was very friendly too. Check-in was a breeze. There is complimetary coffee/tea at the lobby area which was a nice gesture by the hotel. The lift is kinda small (fits 2 person and 2 large luggage) but waiting time was not very long.

The room size came as a surprise to me. It was very spacious ! Even with 3 adults and 3 big luggages,there were enough space to
move around. As it is a studio,we had a washing machine,microwave,stove and dining table in the room too. Deco was also very classy. Really loved the beds !

The door to the room was pretty confusing at first,but you will eventually figure out how to tap your keycard. Water heater doesnt seem to be working well when i was there,and there was one night the water supply just got cut off just as i was done showering. luckily it was only for a short while.Otherwise,this place is just soo perfect.

Location wins the most of this hotel. Just walking distance to Puerta del Sol, 15mins walk to Plaza Mayor and San Miguel Market. There is a Carrefour two doors away from the hotel and plenty of dining options all around ! Do consider staying here if you are in Madrid.

Date of stay: January 2020
Trip type: Traveled with family
Thank nrlnatsh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SplendomSuites, Guest Relations Manager at 11th Principe by Splendom Suites, responded to this reviewResponded 4 weeks ago

Dear nrlnatsh,

First of all, thank you very much for having taken your time to leave this review. We are very happy to hear that you had such a nice stay in our studio apartment in Madrid.

As you mention, even though it is a studio apartment, the size to many of our guests is surprising as it has plenty of space to move around, enjoy the apartment and its facilities and to leave/store your luggage without any problems.

Please, do not hesitate the next time to ask us if needed help with the keycard for your aparment, or the problems with the water heater as we are always willing to assist you. Our sincere apologies for the inconvenience caused.

We are looking forward to welcome you back in Madrid :)

Best regards from the Splendom Suites Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2020

The hotel is really in a perfect location in a great old building. Our family suite was excellent. And, the customer service was very welcoming. We wish we had stayed longer than one night! We will return.

Room tip: Family suite had a kitchen with laundry facilities!
Date of stay: January 2020
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank singaritz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SplendomSuites, Director de Relaciones con Clientes at 11th Principe by Splendom Suites, responded to this reviewResponded January 12, 2020

Dear Singaritz,

Thank you very much for sharing your experience here with us. We are very pleased to hear that you enjoyed your stay in our apartment and our customer service.

You are always welcome to stay here in Madrid, and we are looking forward to see you again :).

Best regards,

Splendom Suites Team

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Reviewed January 9, 2020

The staff at 11th Principe by Splendom Suites was as strong as any I have ever enjoyed at any hotel in the world. From the cleaning staff to the front desk, every single employee we met was helpful, effective and extremely gracious. Kudos to whoever recruited and trained this great group.

The Hotel is in a superior location. The room was very clean well furnished, and though on the smallish side, very well equipped with kitchen supplies, etc..
The only quibble I had was that the directions for the washer/dryer were unclear.

I highly recommend this hotel.

Date of stay: December 2019
    • Sleep Quality
    • Rooms
    • Service
Thank WRParker4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SplendomSuites, Director de Relaciones con Clientes at 11th Principe by Splendom Suites, responded to this reviewResponded January 9, 2020

Dear WRParker4,

Thank you very much for such a lovely review. We are happy to hear that you enjoyed your stay with us!!
Thank you for such a nice compliment about our staff, it makes us very proud to hear those things, as it is basically one of the main factors for a hotel/apartments. On a daily basis all our staff works very hard to do their jobs as best as they can, and to help our guests and make them feel comfortable, satisfied, happy and to feel at home during their stay here with us.

We personally will let our staff know about your comment :).

We hope to welcome you back soon!!

Best regards,

Splendom Suites Team

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Reviewed January 9, 2020

A nice, clean apartment hotel with cooking facilities and utensils and even a washing machine. It is conveniently located next to a tapas restaurant - complimentary tapas and beer given if you like them on Instagram :) , and Carrefour express. Reception was friendly and check-in was efficient. Simple continental breakfast and coffee are available free at Reception. We went in winter and the floor tiles were cold. There was no carpeting. If they provided disposable bedroom slippers, the stay would be perfect.The other negative point was they provided a nice coffee machine in the room but no coffee capsules! When I asked, Reception said I can get it the next morning from housekeeping but come morning, housekeeping said you can get it from Reception but Reception (now manned by another shift) said you have to buy from Carrefour! Also the air conditioning was quite noisy.

Room tip: Get your own bedroom slippers, coffee capsules and ear plugs!
Date of stay: December 2019
Trip type: Traveled as a couple
Review collected in partnership with this hotel
Thank lengchristine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SplendomSuites, Director de Relaciones con Clientes at 11th Principe by Splendom Suites, responded to this reviewResponded January 9, 2020

Dear lengchristine,

First of all thank you for having taken your time to share your experience with us.
We are glad to hear that overall you enjoyed your stay with us, and the very nice tapas restaurant next door.
As you mention, we have arranged some complimentary tapas and beer for our guests in the restaurant, when sharing their experience of their stay with us on social media. For us it is very important to know our guests their experiences of what they enjoyed and what not, so we can constantly work on those factors and improve all our services provided to make our guests have the best stay as possible :).
Our sincere apology for the coffee capsules, normally we leave some capsules in the apartment as a courtesy, afterwards extra can be provided from the reception (with a small extra charge).

We hope to welcome you back here in Madrid in the future!!

Best regards,

Splendom Suites Team

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Reviewed December 29, 2019

Good location but hotel is run down Which hotel needs renovation. But hotel at perfect location which easy access to any visitors places and next two doors of hotel is the carrefour e press which easy for you to purchase foods and drink

Room tip: Water leaking in the room and hotel is renovation coz hotel is running down. But perfect location which easy access to any visitor places.
Date of stay: December 2019
Trip type: Traveled with family
Review collected in partnership with this hotel
Thank christytpy79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SplendomSuites, Director de Relaciones con Clientes at 11th Principe by Splendom Suites, responded to this reviewResponded January 4, 2020

Dear Christtytpy79,

First of all we would like to thank you for having taken the time to leave a comment here on TripAdvisor.

We are very sorry that we didn't reach your expectations when it comes to our establishment. Although we would like to mention that about 2 years ago when we just opened here on this location we fully renovated the whole building and all apartments.

Apart from this, we are happy to hear that you enjoyed the location of our apartments and the Carrefour supermarket next door which is very nice if you need some drinks and snacks ;)

We hope to have the opportunity to welcome back with us here in Madrid in the future :)


Best regards,

Sanne Vd Wiel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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