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“Incompetent staff”

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ibis Madrid Centro Las Ventas
Ranked #75 of 445 Hotels in Madrid
Certificate of Excellence
GreenLeadersPlatinum level
Oslo, Norway
Level Contributor
115 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Incompetent staff”
2 of 5 bubbles Reviewed July 10, 2013

I stayed at this hotel 2 nights. I have stayed many times in Ibis but this time was different. Location is not so good. There are not any restaurants nearby. There is a big stadium beside so when there is bullfight or concert is difficult to sleep. The worst is the behaviour of staff. When i wanted to pay the bill no body asked me if i want ot pay i Euro or NOK but on my bill was written that i wanted to pay in NOK and they had used the highest courst for exchang. And they had taken 3 Euros for exchanging. The water was several times yellow og brown and when we asked them why we got no comment. When i came home so i saw they had taken another 60 Euro from my card. They put it back after few days but in this process they had charged med for another 5 Euros. So i will never again stay in this hotel

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Fershtet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,276 reviews from our community

Traveler rating
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    610
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    17
    5
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
48 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 bubbles Reviewed June 25, 2013

I like to travel budget and save my money for food. The ibis chain is a bargain for Madrid but the location while right opposite the bull fighting ring and ventas metro stop was a little out of the way for the convention center. I had to change trains 3 times. Not a problem if you're used to multiple line metros, it just takes a while which for me ended up being anywhere from 30-45 minutes every AM. If might have helped if I had a picked a different line which I will have to remember to do the next time I go to a conference. My reservation was made on booking.com and I paid about 67Euro a night. This place reminds me of a business hotel in Japan.

I didn't try the food, it looked like a basic cafeteria but who eats in their hotel in Madrid anyway?
Linen was clean, bed comfy and the decor was modern but basic. The TV provided had a few english channels. If only they had had a bull fight one of the evenings I was there (I left Sat, they had one Sunday), I would have been a relatively happier camper.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dash4m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed June 20, 2013

People attending you at the lobby are nice but not particularyly helpful (they told me to do it myself when I asked them for advice on a good restaurant). The hotel has no charm whatsoever, the dining room looks like a cheap cafeteria, you have no food available at the hotel. Although located near las Ventas, the neighborhood where the hotel is located has no particular points of interest for pedestrians.The only advantage is that it is close to the highway if you need to drive south of Madrid.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louise_Aliclard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moscow, Russia
1 review
3 of 5 bubbles Reviewed June 19, 2013

The stuff of the hotel was polite and the service was good. The hotel is certainly better than the other Ibis hotel in the centre of the town. The wifi was working good this time in contrast with last time. The room was clean. I didnt take breakfast this time but the all you can eat buffet is good.

  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank Dio_Moscow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed June 17, 2013

This ibis hotel resides across the Ventas metro station. It has an OpenCor downstairs which is very convenient for travelers. The room is clean and efficiently designed; the bed is very comfortable. There is a little bit of space to read and write, and the TV has many channels. The staff are friendly and efficient.

The downside is the internet bandwidth which controls individual user's traffic, but it is reasonable so everyone has at least the ability to check emails (instead of being blocked when someone is streaming videos).

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EmmaZeng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Island of Malta, Malta
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed June 15, 2013

70 euros a night in Madrid.... The price made me wonder what I may encounter. Well I encountered a warm helpful greeting. A spotless good sized room with a view of the bull ring. Excellent bed and a bathroom which appeared never to have been used. Breakfast was surprise too, good selection and good quality. Located 10 mins from the centre by metro which again was a surprise. clean well staffed and reasonably priced. Superb value for money and much better than the two star rating. Will stay here again.

Room Tip: Back room behind lifts. Quiet and spacious and not directly on road side. Rooms 02 or 04 on the 5,6...
See more room tips
  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PenguinoYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ibis Madrid Centro Las Ventas

Property: ibis Madrid Centro Las Ventas
Address: C Julio Camba 1 Esq Alcala, 28028 Madrid, Spain
Location: Spain > Community of Madrid > Madrid
Amenities:
Hotel Style:
Ranked #75 of 445 Hotels in Madrid
Price Range (Based on Average Rates): $
Hotel Class:2 star — ibis Madrid Centro Las Ventas 2*
Number of rooms: 112
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