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“Big difference between refurbished versus non-refurbished rooms...”

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ILUNION Suites Madrid
Ranked #93 of 438 Hotels in Madrid
Certificate of Excellence
Reviewed December 12, 2010

We recently stayed in the hotel for a leisure trip to Madrid. We arrived late at the hotel and were given a room in Bloque I. The room was a suite (separate living and bedroom), but pretty dated and not trendy at all like the hotel pictures in many of the reviews. In the morning, we found our shower was freezing cold, and technicians were unable to fix it, and no other rooms were available to move to since the hotel was fully booked. Not impressed!

When we left to sightsee an hour or so later, we were told another room had become available in Bloque III. We were delighted at the clean, trendy room that we received (not a suite like the first, but MUCH MUCH nicer!)

The hotel is about a 3 minute walk from a metro stop, which took about 10-15 minutes to get right into the city centre, and about 20 minutes from the airport - very convenient!

In summary, make sure you request one of the refurbished rooms!

  • Stayed: December 2010, traveled as a couple
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1  Thank Traveler10607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed December 7, 2010

It was the second time I visited Confortel Suites in Madrid. The hotel was great. Everything was excellent.

  • Stayed: December 2010, traveled with friends
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Thank Cacofonix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 26, 2010

As soon as you push open the entrance door you realize that the floors leading to the reception area are well polished and clean, the temperature is just perfect ( specially if you are stepping in at noon in summer) and the staff is courteous. Check-in was quick and hassle-free. We asked for a noise-free room so we were given a room that faced a quiet back street. There were two elevators for each section ( I think there are three sections in the hotel). The elevator we took was extremely tiny. My husband I could barely squeeze in our backpacks!
The room was well designed and comfortably sized for two adults. The bathrooms were stylish, modern and extremely clean.
We didn´t try the restaurant at the hotel as there are plenty of averagely priced cafes options around this hotel ( there is also a McDonalds just five minutes away!). There is a bus stop that´s a two minute walk from the hotel that takes you to the city center and a train stop that´s less than a minute away.
There are 2 computers in the lobby area for guest use. We tried one and found the speed very slow.
Overall we found the hotel good. Would consider staying here again when we visit Madrid.

  • Stayed: September 2010, traveled as a couple
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Thank writecritic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 5, 2010

everything you need, decent price. location close to metro station but not close to the main attractions.

  • Stayed: November 2010, traveled on business
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Thank jadedexpat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2010

Poor wireless service in room -- could connect in lobby, but not at all in the room -- made this a terrible hotel for business. More than once the staff promised to have the technician fix it, but it was never followed through. In general, poor service but friendly staff.

On the positive side It was a good business locale for me. The staff were friendly, though unable or unwilling to fix the internet problem. The hotel was clean. Good food recommendations.

  • Stayed: September 2010, traveled on business
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Thank mustbnearc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2010

It's really well situated for public transport and in a very friendly, safe neighbourhood with some really good local bars. However, don't expect to be able to get a moment's sleep after 7am, even on the weekend. Their cleaning staff really know how to clean, the place is immaculate but the noise they make is ridiculous. I don't appreciate being woken at 6.30am to the sound of a shouted conversation regarding the latest health problems of las empleadas.
One more thing, don't accidentally leave anything at the place as even phoning within one hour to ask about lost property is a waste of time. Hope the domestic staff are getting full enjoyment from the possessions which I accidentally left behind.
Conclusion; friendly, helpful, charming front desk staff. The rest of them a bunch of vulgar fishwives.

  • Stayed: September 2010, traveled solo
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Thank elilagalesa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 2, 2010

The hotel is trendy, it's located near (50 meters) of the metro. The room is nice but the airconditionning did'nt work aswell. The free internet at the lobby did'nt work perfectly too.

  • Stayed: August 2010, traveled as a couple
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Thank p08235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about ILUNION Suites Madrid

Address: Calle Lopez de Hoyos 143, 28002 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#70 Luxury Hotel in Madrid
#143 Romantic Hotel in Madrid
#147 Business Hotel in Madrid
Price Range: $82 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ILUNION Suites Madrid 4*
Number of rooms: 152
Official Description (provided by the hotel):
The ILUNION Suites Madrid hotel is situated close to the Salamanca district in the proximities of Avenida de America and is well connected with the M-30. This four-star hotel in Madrid has 152 spacious rooms which will facilitate your stay in Madrid and has the best facilities and services available to you. A hotel in Madrid which has been especially designed for families with children that require spacious and comfortable zones. ... more   less 
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Also Known As:
Confortel Suites Madrid Hotel Madrid
Confortel Hotel Madrid
Madrid Confortel Hotel

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