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“Melia Gran Fenix Madrid”
Review of Gran Melia Fenix

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Gran Melia Fenix
Ranked #36 of 436 Hotels in Madrid
Certificate of Excellence
Madrid
Level 6 Contributor
8 reviews
7 hotel reviews
“Melia Gran Fenix Madrid”
Reviewed October 28, 2013

Great hotel in an outstanding area.Food and staff made for an excelent stay.Rooms are well furnished and comfortable,and large enough.
The bar staff are well qualified,and tend to pour with a heavy hand.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Melia Hotels International

Helpful?
Thank rapidex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, November 6, 2013
Dear guest,

Thank you for posting your comment about your stay in the Gran Meliá Fénix. We are hugely proud to know that our team turned your stay into a marvellous memories.

Looking forward to welcome you soon.

Warms regards,

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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Newark, New Jersey
Level 3 Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 21, 2013

THe Gran Melia Fenix is a beautiful hotel in a central location. The rooms are clean and the staff are super friendly. Jeronimo at the front desk was very helpful. They can't do enough for you. I only stayed for 2 nights but I plan to go back in January.

Room Tip: I had room # 104 which had a view over the main entrance. Once I closed the window there was no noi...
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  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GerryCast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, November 6, 2013
Dear Guest,

It is a pleasure for us to know that have had a fabulous stay in the Gran Meliá Fénix. I will share your kind comment with the entire team, specially with Jeronimo, who will be very glad to know that he helped to turn your visit in a gorgeous experience.

We hope to have you back soon enjoying the Gran Melia Fenix, your home in Madrid.

Warm Regards,

Sandra Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bucharest, Romania
Level 4 Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed October 18, 2013

The location of the hotel was fantastic, just a couple of steps to do some serious shopping, walking distance to restaurants, clubs.
Everything was on a 4-5 star level. Staff could have been more action/help-oriented, but in the end all was fine.

What I didn't like was the breakfast food and the rigid table/service organization.

I also didn't like that the room service was arranging my personal things - e.g. hanging my clothes in the closet, while I left them on the sofa, or closing my suitcase while I left it open on purpose. I am sure the intention was good and some guests appreciate this, I don't :)

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Martina V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, November 6, 2013
Dear Guest,

Greetings from Madrid!!

First of all, I would like to thank you for sharing your impressions regarding your stay at Gran Meliá Fénix on TripAdvisor.

We very much appreciate your kind feedback and your lovely words used to describe our Hotel. On the other hand, we regret to know that your experience with us was not as pleasant as we would love due to our breakfast and turndown service and we apologize for the incontinence that it may cause you.

We do hope that we will see you again in the not too distant future and please do not hesitate to contact us at any time if we can be of assistance.

Sincerely,

Sandra Hernandez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 17, 2013

We stayed for three nights at the Gran Melia in August. It was lovely from beginning to end.

We stayed on the red level in a jacuzzi suite which was perfect for the warm days relaxing outside in our own jacuzzi enjoying a drink and the nice weather.

The room was lovely with a separate sitting room and lovely comfy bed.

The red level includes a lounge for guests just on this level where you can have breakfast and also drinks and snacks throughout the day. There is an open bar whe guests serve themselves, the bar even includes Moët which is quite nice!

Staff were very helpful.

The Hotel located near some good restaurants too in the Salamanca district.

One good restaurant we found: bar tomate is very nice and just a short walk away

If we returned to madrid we would definitely stay here again.

Room Tip: Choose a room on the red level, for access to the bar and private breakfast area. Ideally choose a r...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali_23h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, October 28, 2013
Dear Guest,

Thank you very much for posting your experience about your stay in the Gran Meliá Fénix.

We are proud to know that you have lived a fantastic stay in our hotel and that our hospitality and Red Level service met all your expectations. It is always a pleasure to receive positive feedback from our guests and I will certainly share this with the rest of the team that will be encouraged by your remarks.

Our appreciation again for sharing your experience, and we look forward to serving you in the future.

Kind Regards,

Sandra Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, N.Y.
Level 5 Contributor
53 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 15, 2013

We usually stay in a smaller hotel in Madrid, but as they never returned our calls, we opted for the well-reviewed Gran Melia Fenix. We like this neighborhood of Salamanca, its restaurants and shops, even though it's not in the exact downtown center of Madrid. As reviewers have noted, this is a lovely large hotel, with fabulous service. What was extraordinary, was that the concierge personnel often raised a possibility of something we might need, or need to know, when we had not thought of it. This was very useful to us. They were knowledgeable, and more importantly, knew how to access information. Very impressive.

It's true that the "Standard" elegantly appointed rooms are smallish, and when one person is at the sink nearest to the door of the bathroom, the second person can't pass. However, there are a few base price rooms that are larger, and very nice. The breakfasts are very good and varied, with a few weak spots, e.g. the croissants. In addition to the buffet, one can order from a menu at no extra charge, which, I think is unusual and was lovely--I enjoyed my eggs benedict made with smoked salmon. There was a hostess who settled us at a table each morning, and brought juice if desired. A very pampered feeling.

If you are staying for a longer stretch, you might want to spring for a larger room. We felt very well taken care of and secure at the Gran Melia Fenix.

Room Tip: Some rooms face the main street, and noise is not a problem. Some "standard" rooms are...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ge0rgeandGracie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, October 18, 2013
Dear Guest,

I would like to thank you for the opportunity that you have given us choosing the Gran Meliá Fénix for your stay in Madrid, as well as for taking the time to share your impression about our hotel.

I am hugely pleased to read that you enjoyed the service provided and were impressed by our Team. Their passion to deliver above and beyond and to exceed our guest expectations every day, is the reason why we are proud of our profession.

I have passed your constructive and kind comments to all the team, especially with our colleagues from the breakfast who will be very proud of your remarks.

Looking forward to welcoming you again to the Gran Meliá Fénix!!

Sincerely,

Sandra Hernández
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brighton, United Kingdom
Level 3 Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 14, 2013

we stayed here based on other travellers reviews.Totally lived up to our expectations.Red level a must we stayed in room 130 totally gorgeous with a lovely view.Room big and luxurous.You get to use level 7 exclusively pop in for champagne or what ever you fancy with fresh tapas served allI day.The staff are all so lovely and helpful.For a 5 star hotel you never feel any snootynews it is very comfiortable but so classyBook direct through melia you get 20 euros aday credit towards drinks etc.

Room Tip: we stayed in 130 lovely
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tracey n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, October 18, 2013
Dear Guest,

Firstly, I would like to thank you for such as amazing and gorgeous words about your stay in the Gran Meliá Fenix.

I am absolutely delighted to know that you have enjoyed our Red Level and that our service met all of your expectations. I will share your kind words with the entire team who will be very glad to know that our effort are highly appreciated by our guests.

Your nice review will help others travellers that would like to come to Madrid, so I would like to present you again all of my appreciation.

Looking forward to welcome you soon in your home in Madrid!

Warms Regards,

Sandra Hernandez.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Recife, PE
Level 5 Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed October 13, 2013

Me and my friends stayed in this beautiful hotel 2 nights and everything was perfect! The service, the rooms and the decor! The bedrooms are large and decorated with style and elegance. We could not ask for more! Location is perfect - we walked to the nice stores at Calle Serano and to some delicious restaurants in Salamanca area!

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandraHernandez, Director de Relaciones con Clientes at Gran Melia Fenix, responded to this review, October 18, 2013
Dear Guest,

I would like to thank you on behalf of all the Gran Melia Fenix staff for your kind feedback.

It is a pleasure for us to know that you have had a perfect and lovely stay in our hotel due to our service and location. We hope that next time you come to Madrid you may spend more days with us, for all the staff it will be a pleasure to welcome you back!!

Best Regards

Sandra Hernandez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Fenix

Property: Gran Melia Fenix
Address: Hermosilla 2 | Plaza De Colon, 28001 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Barrio de Salamanca
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Madrid
#12 Romantic Hotel in Madrid
#21 Family Hotel in Madrid
#30 Luxury Hotel in Madrid
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Gran Melia Fenix 5*
Number of rooms: 203
Official Description (provided by the hotel):
Uniquely located on the Plaza de Colon, the Hotel Gran Melia Fenix is a reference of the finest in the city's hotel industry, and member of the exclusive group of The Leading Hotels of the World. With its famous DRY Cosmopolitan Bar by Javier de las Muelas, it is the foremost example of luxury and service with all of the Spanish charisma.Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by the famous streets of Serrano, Velazquez, Goya and on the Paseo of la Castellana. ... more   less 
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Also Known As:
Gran Melia Fenix Hotel Madrid
Gran Melia Madrid
Gran Melia Hotel Madrid

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