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“Tired & Dated”

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Hotel Miguel Angel by BlueBay
Ranked #291 of 438 Hotels in Madrid
Reviewed March 23, 2013

Apparently the hotel is undergoing renovations but the lobby and my room may not have been done yet as they still look dated and tired. The room was not large, a fair bit of space being taken up by the entrance alcove. There’s a trouser press, big wardrobe, an LCD TV but the in room safe was out of order. The bathroom with twin wash basins was quite alright except for the lack of hanging space. A couple of towel rails would be useful. The mattress sags a bit which would not be good for guests with back problems.

The breakfast buffet was quite adequate but not a lot of variety on offer. Staff appears busy but doesn’t seem to be productive. Those at the reception counter were the same and not particularly friendly too.

There is a bank and ATM across the street. Also the metro station “Gregorio Maranon” is just round the corner.

  • Stayed: October 2012, traveled as a couple
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Thank OldSaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded April 4, 2013

Dear Guest,

We want to thank you for taking time in posting a review of your stay in the Occidental Miguel Ángel Hotel.
As you said, we are updating the rooms and the matresses are also being changed. Do not hesitate to contact us next time you make a reservation in the Hotel in order to ask for an updated room different than the last one you had. You can also try the ones to the garden or Castellana. Even the ones facing to the court are very quiet.
We hope your needs can be satifified nex time you visit us in Madrid.

Your faithfully,

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222 - 228 of 758 reviews

Reviewed March 6, 2013 via mobile

We were checking out at 6:40 in the morning and decided to stop by at the executive floor for a coffee despite the fact they opened at 7am. We got to the executive floor, the buffet was ready, so decided to start with an orange juice. A waiter showed up, told us they would open in 20 minutes and asked us to leave and order Room Service. We were on our way to the airport and could not go back to our rooms and order room service. We left without our coffee, went downstairs to the lobby to check out and mentioned the story. To our surprise, there was no reaction, no apologies. The hotel lost 2 business people and didn't seem to care!

  • Stayed: March 2013
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1  Thank HugoD33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded April 4, 2013

Dear Guest,

Thank you for your review about your stay in the Hotel.
We are sorry about the incident that you had with the Breakfast in the Executive floor. The times for the Executive Breakfast is 7.30-11 hrs, so we are sorry if you could not have breakfast as early as you needed.
The Buffet is prepared before the opening so that is why you could find everything ready. We are sorry about the inconvenience with the waiter.

Our room service is open 24 hours so we recomend you to order breakfast in your room next time if you need to have brekafast before our Restaurants open.

Yours faithfully,

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Reviewed March 5, 2013

This hotel (and Madrid's accreditation authorities) are kidding themselves if they think this is five star. Dated and tired is the word with perhaps the worst beds I have ever slept in - sagging mattresses no support, old, it's a disgrace the hotel thinks that this is acceptable. The rooms are big but our looks out onto a brick wall - nice. Service average. I emailed the reservations team before arriving and communication was poor. The only plus point is that it's near the metro. I am certainly not precious or impossibly demanding, in fact faded grandeur is often my thing. But this hotel scores poorly on most key points and I would not stay here again. Book at your peril!

  • Stayed: March 2013
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Thank fitz2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Jefa de Reservas at Hotel Miguel Angel by BlueBay, responded to this reviewResponded April 4, 2013

Dear guest.
Thank you for your review posted in Tripadvisor.
We want to inform you that all our rooms do not face to the inside court. We have most of them facing to the Castellana Street or the Garden. You can make a request of your preference and we always do our best to satisfy our client's wishes.
The reservations department used to answer every e-mail no later than 24 hours so we are sorry if you get an answer after that.
We hope that if you consider our Hotel for a future stay you can enjoy one of the renewed rooms.
Yours faithfully,

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Reviewed February 14, 2013

I travel internationally for business and have used TripAdvisor for the past several years to make my decisions on where--and where not to--stay. This is the first review I've written and I'm writing it because I hope that 1.) fellow travelers will take heed and 2.) this hotel might change some of its practices.

I'd read on TripAdvisor that the hotel had seen better days but that it was in the process of a gradual renovation and upgrading of rooms. When I arrived at the hotel, I inquired about this and was told resolutely by the receptionist that all of the rooms were of the same quality, carpeted but newly painted. She flatly refused to acknowledge that some rooms might have been upgraded more than others in the same price range. Moreover, she was curt and pointedly dismissive.

After spending two nights in a room with carpeting from 1970s so threadbare that the flooring underneath the carpeting is visible, with furniture that wouldn't sell in a thrift store, and a bathtub with a shower curtain from a 99 cent store, I happened to glance into another room on my floor as the housekeeper cleaned it. (I won't go into more details about my room, but you can read all of the prior posts with complaints about the worn down rooms and now assume they're accurate.)

Wouldn't you know, the room had newly installed wooden flooring and mint condition furniture. I asked the housekeeper if this room was particularly special and she reported that many rooms on each floor were upgraded to this degree, from single bed rooms to executive suites.

I'm checking out today and checking into the Intercontinental Hotel, a block away. For $17 American dollars more than my room at the Miguel Angel I will stay in a room infinitely more comfortable and modern. But most of all, I will be the recipient of service that is honest and cordial.

  • Stayed: February 2013, traveled on business
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5  Thank TLC11211
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded February 25, 2013

Dear Guest,

First of all, we want to thank you for posting your review in Tripadvisor.

Regarding your review and as you mentioned, the Hotel is in the process of a gradual renovation. That is why when the Hotel has a very high occupancy not all our guest can enjoy one of the updated rooms.

You could check that our rooms are being changed with new wooden floor, painted and new furniture. We expect to have most of them updated by summer so we hope you consider our Hotel again for a future stay in Madrid.

Do not hesitate to contact us to tell us you are coming. We will accomodate you in one of the updated rooms for you to change your mind about the Hotel.

Thank you again for your comments.
Yours faithfully.

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Reviewed January 30, 2013

Its been a few years since i visited Miguel Angel Hotel, but i cannot forget it.
Our room was amazing. The bed, the bed linen where clean, fresh and crispy. One of the best sleeps i ever had.
The room was clean. cosy and it smelled nice. The amenities also were very good.
I haven't stayed in any other hotels in Madrid, but i recommened this one without any hesitance.

  • Stayed: February 2012, traveled on business
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Thank Maro P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded February 6, 2013

Dear guest,

We are glad to know that our facilities and service is as good as what you expected although years has passed since your last visit.

We really thank you for posting such positive comments for us in Tripadvisor where other users can read them.

Yours faithfully,

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Reviewed January 4, 2013

I stayed at the hotel for 7 nights in a double room. The room is large and spacious enough for 2 people but the facilities are a little bit old.
There are many international channels on TV.
If you're not used to sleeping with noise, I suggest asking for a room that is not facing Passeo de Castellana, because it is quite possible to hear noise from the street.
The service was good and the staff helpfull.
Breakfast was hearty, but compared to others I had during this trip, I found the value (19 euros) expensive.
The location was very good for us, but may vary depending on the purpose of your trip. Positive point: near Passeo de Castellana and there is a subway on the corner. Negative point: it is a bit far from the tourist part (in my opinion, easily solved because the subway)

  • Stayed: November 2012, traveled with friends
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1  Thank Giovanna S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded February 5, 2013

Dear guest,

We want to thank you for posting your opinion about the Hotel in Tripadvisor.
Next time you come to the Hotel you can try our rooms facing to the court or the Garden. They are more quiet than the Castellana view although all of our rooms have double window.

Thank you again for your review and we hope to welcome you, next time you visit Madrid, at the Occidental Miguel Ángel Hotel.

Yours faithfully,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 10, 2012

  • Stayed: November 2012, traveled as a couple
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Review collected in partnership with Easytobook.com
Thank Nathalie D
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
OnlineManagerHMA, Reservations Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded December 3, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Hotel Miguel Angel by BlueBay

Address: Calle Miguel Angel 29-31, 28010 Madrid, Spain (Formerly Miguel Angel Hotel)
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Madrid
#167 Luxury Hotel in Madrid
Price Range: $109 - $242 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Miguel Angel by BlueBay 5*
Number of rooms: 267
Official Description (provided by the hotel):
The restaurant M29 offers Mediterranean-inspired cuisine with minimalist decor and a exclusive service. With distinctive lunch and evening offerings, the M29 restaurant is a growing focal point in Madrid’s gastronomic culture. ... more   less 
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Also Known As:
Hotel Miguel Angel
Miguel Angel Madrid
Occidental Miguel Angel

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