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Hotel Miguel Angel by BlueBay
Ranked #289 of 438 Hotels in Madrid
Reviewed October 17, 2012

I stayed here at the end of a 15 day group tour. This hotel has an excellent location close to two museums and was near to the restaurant where our final dinner was held. The buffet breakfast selection was great with an good selection of foods to choose from and even had Spanish wine for those who wished to have a glass or two early in the day! The staff in the breakfast area were very helpful and friendly. Breakfast area was stylish and comfortable.
The hotel does have an old world elegance about it, however the carpet and furniture in our room was threadbare in several places and has needed to be replaced a long time before our stay. The bathroom was acceptable. The courtyard garden which we overlooked was very pleasant and was being enjoyed by a couple of children in the afternoon.

Room Tip: Ask for a room with new decor unless you want to have chipped furiture and threadbare carpet.
  • Stayed: September 2012, traveled as a couple
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2  Thank heritage255068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Online Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded October 31, 2012

Dear Guest,

On behalf of myself and all the staff of the Occidental Miguel Ángel Hotel, I would like to thank you for having chosen us for your stay in Madrid.

It is a pleasure to read your kind comments about the hotel and the breakfast service and restaurant staff. They will be glad to know about your opinion.

Regarding the rooms and the carpets, we are updating them but it takes time to get them all ready at the same time.

Thank you again for sharing your experience and we look forward to welcome you in the future.

Yours faithfully,

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216 - 222 of 730 reviews

Reviewed September 29, 2012

  • Stayed: September 2012, traveled with family
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Review collected in partnership with Easytobook.com
Thank Gerardo C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
OnlineManagerHMA, Online Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded October 10, 2012

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Reviewed September 26, 2012 via mobile

This is a hotel in a great location. Just next to a metro station. The lobby is outstanding but the rooms are a little worn but comfortable. The breakfast was pleasant and the service attentive. The spa however closes at 7pm which was disappointing. Overall a good stay.

  • Stayed: September 2012
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Thank watty2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Online Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded October 10, 2012

Dear Guest,

We want to thank you for posting your review about the Hotel Ocidental Miguel Angel.

We want to inform you about the Spa timetables for you to enjoy it in your next visit to the Hotel: from monday to friday: 7-11 hrs. Saturdays, Sundays and Bank holidays: 11-19 hrs.
The Spa is one of the services the guests most like. You can enjoy the swimming pool, jacuzzi, fitness area, sauna, aromatherapy, massages, etc.

Yours faithfully,

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Reviewed September 18, 2012

I am sure that in its time this hotel was considered one the best in Madrid. Sadly its glory has faded. I stayed one night in a room where the armchair had holes in the fabric and the wifi signal was pathetic. The breakfast buffet next morning was good. On the second occasion two days later I was given a better room. Still in need of updating but infinitely superior to the first and a perfect wifi signal! The front desk and restaurant staff were very polite and pleasant. The stair carpet to the restaurant was badly worn and I nearly fell down the steps because the stair rod was loose. I am sure that with some care, attention and updating this could be once again a great hotel but until then it is not a place I would choose to return as there are so many other good hotels in Madrid.

  • Stayed: September 2012, traveled on business
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1  Thank rickwood50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Online Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded September 27, 2012

Dear Guest,

Thank you for taking time in posting your review about the Hotel.

We are pleased to inform you that our WIFI provider was changed during September so probably that is why you got better connection in your second stay with us.

We are removing carpets in the Main Hall and the Lobby and we are updating all rooms and their furniture.

I hope you like this changes next time you come to Madrid and if you decide to visit us again. We will be pleased to welcome you.

Yours faithfully.

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Reviewed September 16, 2012

In contrast to other reviews, I though the location of the Miguel Angel (evidently now part of the Occidental hotel chain) was convenient – on the busy Paseo de la Castellana within easy walking distance of the Sorolla and Lazaro Galdiano museums and the Plaza de Colón (but not so convenient for those who wish to be at the heart of the old city of course).

As others have written, I also can confirm that the carpets are threadbare and the hotel rooms in need of renovations. I booked at a big August discount and was at first given a single room with a small bed and a view of other walls of the building. But the helpful and friendly front desk staff immediately gave me another larger one with a view of the statue of the Marqués del Duero on his horse at the busy intersection below. Unfortunately this larger room also seemed cramped – I could barely open the door to the safe because of lack of space between bed and cabinet – and the furniture scuffed and obviously in need of renovation. The air conditioning didn’t seem to work but was fixed quickly. The room was well insulated so that no street noise was audible, but the air conditioner once repaired was a bit loud. Wifi was free but the connection was annoyingly slow. I didn't have a chance to try the spa, which now even forms part of the hotel's name, but then I never choose an urban hotel for its spa.

The typical standard breakfast buffet, included in my discounted room price, was served in a basement room with no windows, a real pity since the garden, which the hotel justifiably prides itself on, or at least the lobby area with a view of the garden would’ve been a much nicer venue. I could get glimpses of the elegance the hotel must have had in this courtyard garden with its lush vegetation, plush cabanas, and enchanting fountains. The lobby itself with its beautiful marble floors and the exclusive Club floor seem to belong to another hotel.

Overall, I wonder if perhaps the Miguel Angel should consider downgrading its rating to four stars to better meet guest expectations, perhaps keeping the five stars only for the Club floor, which according to the brochures seems luxurious indeed. While I would choose this hotel again at a discounted price, I would especially very much like to try lunch or dinner in the extraordinary hotel garden.

Room Tip: ask for a room with a view of the Paseo de la Castellana or of the hotel garden
  • Stayed: August 2012, traveled solo
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Thank GermanJody
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Online Manager at Hotel Miguel Angel by BlueBay, responded to this reviewResponded September 27, 2012

Dear guest,

First of all we want to thank you for your review about the Hotel in Tripavisor.

As you mentioned, the Hotel is very well located and we have a metro station just 10m far from the main Hotel entrance. You can go to the old town in only 15 minutes.

We realize that our property is ready for a refresh but be sure that we always take pride in our cleanliness and attention to detail. We are updating rooms, restaurants and main areas. The Club Miguel Ángel, our Executive floor, is one of the best of Madrid.

We will be pleased to welcome you again in the Hotel. You could enjoy the Garden Restaurant next time you visit us or the new M29 Restaurant, opened just a week ago.

Thank you again for your comments. We will take all of them if consideration to offer the best 5* service to our clients.

Yours faithfully,

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Reviewed August 19, 2012

This is a nice hotel with a pleasant staff. They are near a museum and some decent places to eat. The subway ride is short to get to old town and other tourist sites. Nice pool and workout facility. The rooms are quite spacious and very comfortable. The rooms are some of the nicest I have stayed at. I would recommend this hotel to anyone who doesn’t have to be near a specific location in Madrid. It is a very nice place to stay.

  • Stayed: August 2012, traveled on business
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1  Thank RADARSHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, OnlineManagerHMA at Hotel Miguel Angel by BlueBay, responded to this reviewResponded August 27, 2012

Dear Guest,

We want to thank you very much for your comments and for choosing the Occidental Miguel Ángel Hotel for your stay in Madrid. We are more than pleased to see that you enjoyed your stay with us.

Our hotel is located in the chic and elegant Salamanca district, we are virtually steps away from Gregorio Marañón subway station and close to Nuevos Ministerios railway station. It is also near Madrid’s Old Town and just a 20 min drive away from Barajas International Airport.

Thank you once again and we hope to host you in your next visit to Madrid.

Yours faithfully,

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Reviewed August 7, 2012

Stayed here the last night of our 18-day tour so didn't get to give a poor rating to the tour company. This hotel hasn't been a 4* as shown on the entrance in a LONG time. Saw a review from 2008 saying it needed updating...well guess what...they still haven't. the rugs in our room were literally threadbare, completely worn down to the mat. Furniture old and banged up. Beds too firm and flat pillows. No iron There are too many hotels in Madrid to ever have to stay here. It's a shame because it's near museums. Service in bar was a problem. The bartender had a fight with another guest saying he hadn't paid when he had. Turns out it was someone else's tab. I don't think he even apologized.

  • Stayed: July 2012, traveled with friends
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Thank susrev
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OnlineManagerHMA, Online Manger at Hotel Miguel Angel by BlueBay, responded to this reviewResponded August 13, 2012

Dear guest,

I am sorry to hear of the difficulties that you experienced during your stay.

Following your disappointment regarding room’s conditions, I am pleased to inform you that we are making some constructions and renovation’s works in order to equip our hotel with better resources.

I perfectly understand your opinion and I apologize for this situation. We place high value in our guests and regret we did not meet the high standard of service you quite rightly expected to find at our property.

I truly hope that despite this incident you will consider our Hotel again for your next trip.

Yours faithfully.

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Additional Information about Hotel Miguel Angel by BlueBay

Address: Calle Miguel Angel 29-31, 28010 Madrid, Spain (Formerly Miguel Angel Hotel)
Phone Number:
Location: Spain > Community of Madrid > Madrid > Chamberi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Madrid
#167 Luxury Hotel in Madrid
Price Range: $32 - $732 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Miguel Angel by BlueBay 5*
Number of rooms: 267
Official Description (provided by the hotel):
The restaurant M29 offers Mediterranean-inspired cuisine with minimalist decor and a exclusive service. With distinctive lunch and evening offerings, the M29 restaurant is a growing focal point in Madrid’s gastronomic culture. ... more   less 
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Also Known As:
Hotel Miguel Angel
Miguel Angel Madrid
Occidental Miguel Angel

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