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All reviews metro station nice hotel taxi stand recommend this hotel minute walk hop on hop stayed for nights air con comfortable bed within walking distance easy access by foot visiting madrid cafes latina corridor kettle
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Reviewed January 7, 2020

I recently had a five night stay here at the Puerta de Toledo hotel in Madrid. I arrived late in the evening at the hotel from the airport via the Cercanías to Piramides station, where the hotel was a five minute walk away.
Check in was a breeze from the friendly receptionist and I was given a keycard to my room up on the 6th floor. I was in a double room, which was of a decent size. I was staying on a room only basis, but the hotel did offer breakfast.
I had a room with an inward view onto a small courtyard, the decor was tasteful with modern furnishings. The bed had a firm but comfortable mattress and the room was cleaned daily.
Overall I had a very pleasant stay at this hotel, and would certainly stay here again.

Date of stay: December 2019
    • Value
    • Rooms
    • Service
5  Thank Sunmagic
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Madrid H, Director de Relaciones con Clientes at Hotel Puerta de Toledo, responded to this reviewResponded January 8, 2020

Many thanks for your excellent review, we are pleased you enjoyed your stay with us. Best regards. Mercedes - Customer Service.

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Reviewed January 2, 2020

Stayed for 2 nights during Christmas and were really impressed, we booked on a whim with little research so were a little apprehensive. Getting to the hotel was simple via the metro, it involves 3 changes but very simple to follow and cost 6 Euro each so well worth it! Metro station is literally opposite the hotel, so location wise is great!

Check in was fast and easy, all staff we met during our stay were pleasant and helpful. Room was on the small side but fine as we were hardly there. Beds were comfortable and a good size. Room included standard amenities; Shampoo, Shower Gel, Towels, Fridge etc. Shame we didn't have a kettle but was not the end of the world.

We walked everywhere during our stay and we able to walk to the main square in just under 15 minutes so we were pleased with the location.

We didn't have breakfast included in our stay so cannot comment.

Check out was simple and fast. Recommended hotel, not a fancy stay but that was not needed as we were only in the room for the bare minimum.

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
Thank Chinchitchlud
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Madrid H, Director de Relaciones con Clientes at Hotel Puerta de Toledo, responded to this reviewResponded January 2, 2020

Many thanks for your kind comments, we are glad you enjoyed your stay with us. For a next stay check for availability in a superior room or junior suite, as these rooms are equipped with a coffee machine Nespresso style that also works as a kettle. Best regards. Mercedes - Customer Service.

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Reviewed December 5, 2019 via mobile

Stayed here for 4 nights with my mum & sister on our annual city break. Hotel is very clean & a great location. 15/20 minute straight walk into the centre (that’s at a average pace - we aren’t fast walkers) hotel staff are super friendly & so helpful. Metro station is just over the road so we got a tube from the airport which was very easy to do & super cheap! Taxi is only €30 if you prefer to or from the airport. If I visit Madrid again I would definitely return to this hotel!

Date of stay: December 2019
Trip type: Traveled with family
2  Thank SJ-Callum
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Madrid H, Director de Relaciones con Clientes at Hotel Puerta de Toledo, responded to this reviewResponded December 6, 2019

Many thanks for your kind comments, we are very pleased that you enjoyed your stay with us. Best regards. Mercedes - Customer Service.

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Reviewed December 2, 2019

amazing breakfast ,amazing location ,next to metro and yet really close to major monuments and sights,clean ,comfortable bed,spacious bathroom and room!
really nice lobby !

one small tip to the hotel .the personnel at the breakfast has to speak english ,to smile more and to check not only if the clients will take an apple with them or a bag of tee,but that the provided plates are clean as well and that the coffee machines are working!! staying there 4 nights gave us the chance to notice many things!

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank stavroula b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Madrid H, Director de Relaciones con Clientes at Hotel Puerta de Toledo, responded to this reviewResponded December 2, 2019

Many thanks for your comments, we are pleased you qualify your stay as "perfect" and we take note od those aspects we can improve thanks to your remarks. Best regards. Mercedes - Customer Service.

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Reviewed November 16, 2019

Having just spent five nights in the hotel Puerta de Toledo I would be very happy to stay there again. It is in a good location as the entrance to the metro is very close by. Our room and the rest of the hotel were all kept in excellent condition, and the staff were very helpful and pleasant. The buffet breakfast is good.

Date of stay: November 2019
1  Thank SafKSheffield
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Madrid H, Director de Relaciones con Clientes at Hotel Puerta de Toledo, responded to this reviewResponded November 18, 2019

Many thanks for your excellent comments, we are glad you consider us for your next stay in Madrid. Best regards. Mercedes - Customer Service.

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