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“Madrid's answer to Fawlty Towers”
Review of Hotel Anaco

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Hotel Anaco
Ranked #347 of 440 Hotels in Madrid
Reviewed May 14, 2013

The good points:

Hotel is in a decent location. My room was pretty clean, although in need of some paint on the walls/plastering on the ceiling. However, friends who stayed in 2 other rooms complained of very moldy bathrooms.

The bad points:

I've stayed in worse hotels in terms of the rooms before, but I could never consider staying at this place again because of the lies, attitude and ineptitude of the guy that seems to run it. I write a lot of reviews on trip advisor these days and if you read any of them you will see the vast majority are pretty positive about places so I don't think it's a case of me moaning over nothing.

The problems started when our group arrived on the Friday evening. "Sorry there is a problem - your rooms are broken". 3 rooms, all "broken"? What are the chances? Well, despite the fact that he had my contact number, email address and I had booked it through Booking.com and he had every opportunity to notify me in advance he decided the best thing to do was not tell us until we got there but he had already taken the money (unauthorised) from my credit card by the time I arrived. He had arranged for us to stay in the Tryp hotel just up the road which he insisted was a "better hotel" (yes, it was) for the first 2 nights and then we were meant to come back to his hotel on Sunday as "the rooms will be fixed by then".

So we stay the Friday and Saturday at the Tryp without issue and on the Saturday afternoon I go back to Anaco to enquire firstly whether we can just stay the extra day at the Tryp rather than have all the hassle of packing our stuff, checking out, going back to his hotel just for the final night. "No, you need to stay here" (bear in mind he had already taken money from my card before I arrived). So, I was very clear with him that if we have to go back to Anaco we don't want any disruption with checking in - we want to be straight out of the Tryp and into the Anaco - not hanging about for 2 hours due to the check out time of one and the check in time of the other. "No problem -you can come any time and the 3 rooms will be fixed and ready. 10 or 11am if you like". I told him we would be there at 12 when we check out of the Tryp. The next day we arrive at 12.30, he has a sheepish look on his face and says "the rooms aren't ready.

When I refer back to our conversation the previous afternoon he says "well the people haven't checked out yet, not my problem." Hold on, the rooms are meant to be broken. now you admit you are lying about this and just overbooked. Shrugs, gives us one room between 5 of us and says we have to wait for the other 2. No apology for inconvenience, no look of regret that he had been lying about broken rooms which was obvious anyway, just a shrug. By the way, he had been shrugging to most questions/issues I had raised since the first point we arrived on the Friday.

The manager was clearly lying about 3 "broken rooms" and had just overbooked. Although this was pretty obvious on the first day we got there. Why not just say "Sorry, I've overbooked" and leave us in the other hotel rather than disrupt our short break with packing/unpacking, checking in/checking out much more than necessary?

Other issues for the one night we stayed there were the Wifi password was wrong (the guy insisted it was correct but it only worked for wifi in the reception area). You show him this, as does your friend on his smart phone and just shrugs and insists its correct - despite the "incorrect password" message that you show him when you key it in to use wifi on 1st floor/3rd floor which is the one you need to get a signal in the rooms we had.

No remote for the TVs in 2 of the 3 rooms we had and due to style of tv this meant you couldn't watch/use it.

Aside from the seating area in the hotel reception, the communal areas (corridors etc) had a kind of "prison" or correctional facility feel to them.

You might stay here and encounter no problems, in which case this hotel is probably reasonable value given its location. On the other hand you might experience a whole comedy of errors, lies, "customer can kiss my @rse" attitude and a nonchalant shrug to every question/issue you raise and find your short city break disrupted. If I had a crystal ball there is no way I would have picked this place.

  • Stayed: May 2013, traveled with friends
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11  Thank RobbieA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 39 of 301 reviews

Reviewed April 25, 2013

We stayed here last week for three days as we'd never been in Madrid and fancied a quick look. The hotel's in a great location, being only 200 metres or so from the Puerta de Sol.

The room was pleasantly furnished and had a balcony that was a lovely place to catch some afternoon sunshine. The bathroom was well-equipped and the hotel has a reasonably fast (3.5mb) free wifi.

Although there is no car park, the hotel owns three spaces on the street immediately in front of the entrance. We arrived around 3pm, parked right outside the front door, and didn't touch the car again until we left. As with most large cities, the metro is far and away the best way to get around, and the stations at Gran Via and Puerto de Sol were no more than four or five minutes away.

In the immediate vicinity of the hotel are numerous restaurants, cafés and bars, as well as lots of late-night grocers/general stores.

Madrid is a large city of course, but many of the main tourist attractions are surprisingly close together: the Prado & Thyssen museums were a 15 minute walk from the hotel.

The staff were all very pleasant and I would certainly be happy to recommend the Anaco. Indeed, I hope to go there again soon!

Room Tip: Apparently not all rooms have balconies, so request one if possible.
See more room tips
  • Stayed: April 2013, traveled as a couple
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2  Thank chrisatobm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2013

This hotel was not great. Very dirty hotel. We stayed here with our school, and this is basically a place to stay with your school. If you were to stay here with family or solo or whatever, you would be very disappointed. Even we were disappointed. The rooms were disgusting, not very clean, there were stains on the walls, the floors, smells. For example our friends room 45 smelled like cigarettes, and our friends room 53 smelled like rotten fish. There were also no shower curtains in a lot of the rooms. Not enough lights. And the maids barely clean the rooms, they forgot to make our beds one day. The beds weren't even comfy, my friends cot was more comfortable. I also didn't like how when we would leave the hotel we would have to leave our keys at the front desk, and then ask for it when we would get back. Anyone who wasn't even staying at the hotel could just ask for our key and steal all our stuff. The workers wouldn't even be at the front desk sometimes leaving the keys unwatched. It seems like a lot of schools stay at this hotel, like there was a school from another country staying there at the same time as us and they would party all night. I felt so badly for their neighbors. The lobby was a nice hang out though, we would all sit down there and hang out to get wifi. Other than this hotel being gross, it is in a really nice location, I mean the street it is on is a bit sketchy, but its down the street from the grand via and around many other popular areas. So it's in the middle of everything. To be completely honest I'm not a very picky person, I don't complain about stupid stuff, but this hotel is just... poor.

  • Stayed: February 2013, traveled with friends
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2  Thank Aloha525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 9, 2012

I would recommend Anaco and come back for sure! Unbeatable for the price and location! This is a little decadent hotel for 3*, but I loved the location, the rooms were cozy and with all you need with a nice bathroom and insonorized windows. We did not use any public transport for sightseeing, the location was so great we did all on foot! Recommended!

  • Stayed: December 2012, traveled as a couple
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3  Thank sofia_Portol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2012

Hotel was typical 3 star city centre quality and clean and comfortable. Location is excellent - just off Gran Via at metro station. Really handy to explore all around with many landmarks, bars, resaurants all around.

  • Stayed: June 2012, traveled solo
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3  Thank johnhglasgow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2012

Hotel Anaco's is located in the beautiful area between gran via and puerta del sol, accessible from the bajaras airport by train. Great Location as starting point for most tourist attractions that can reach by foot.Thanks God because the neighboring shops, cafes, restaurant and fast foods (KFC,mcdonals and Starbucks) shops are there, sad to say that Anaco don't offer breakfast. Free Wi-FI, spacious room. Italian speaking front desk.

  • Stayed: November 2011, traveled on business
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3  Thank MigsDeManille
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago
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  • Stayed: December 2017, traveled as a couple
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Thank domenico c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Anaco

Address: Calle Tres Cruces 3, 28013 Madrid, Spain
Location: Spain > Community of Madrid > Madrid > Centro
Amenities:
Bar / Lounge Free Breakfast Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service
Hotel Style:
#118 Business Hotel in Madrid
Price Range: $46 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Anaco 3*
Number of rooms: 39
Official Description (provided by the hotel):
Hotel Anaco is situated in the heart center of Madrid, next to the famous Gran Via, and offers the services and tendry characteristic of a Hotel Boutique, totally urban, where rest and relaxation are warranted through millions of details. Hotel Anaco is located in one of the best leisure areas in Madrid, surrounded by major theaters, cinemas, restaurants,music halls. And along with monuments of great value to tourism as the Royal Palace, Almudena Cathedral, the Temple of Debod, Retiro Park and most traditional Madrid. Also located 2 minutes from the Preciados street, famous for its variety of shopping opportunities, 2 minutos from the Puerta del Sol, which is located Comunidad de Madrid Goverment, nearly Madrid municipal Govermant, and the main Public Administration buildings. Hotel Anaco was founded by the laureaus arquitecht Mariano Rodríguez Sanz, in the 60s, and co-designed by Luis Feduchi, as an authentic icon of the Madrid racionalism. Hotel Anaco keeps the style and urban ellegance, adapted to the new trends in every moment. Several artists and professionals have been clients of Hotel Anaco.The Anaco In initiative, offers a different experience for the client. The Hotel Anaco staff will inform you about the most attractive events in Madrid, with several privileges, as tickets for concerts, bullfighting, important discounts in Theathers, collaboration in the Real Madrid activities or Wi-fi free. ... more   less 
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Also Known As:
Anaco Hotel Madrid

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