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Relais & Chateaux Hotel Orfila
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Reviews (1,248)
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All reviewsquiet streetfront office managerplaza colonsmall hotelelegant hoteljunior suitewithin walking distancerooms are largea wonderful staymajor museumsside streetthree nightslong weekendthe ritzprado museumcentral locationtapas
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748 - 753 of 1,248 reviews
Reviewed September 29, 2013

This is a great hotel that is located in a well-located quiet street. The room was spacious and very clean. Staff were very helpful and attentive. Pricing for the room was very reasonable. I would highly recommend this for a stay in Madrid.

  • Stayed: September 2013, traveled as a couple
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1  Thank Jeff W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded October 4, 2013

Dear Guest:

Many thanks for your stay at the Hotel Orfila. We are pleased to learn that you appreciated our team’s efficient service and enjoyed your stayed in Madrid. For us is very important that our guests feel comfortable and happy during their stay in the hotel.

Don't hesitate to return to Hotel Orfila if you come again to Madrid, we will be waiting for you.

Best Regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2013

My wife and I celebrated our anniversary in Madrid and the staff went ALL OUT in making our experience most memorable. This, on top of the fact that our every day experiences there were over the top when in comes to the attention paid by the wonder staff to their guests along with the ambience of the property. I highly recommend this hotel as it and their wonderful staff exceeded all of our expectations.

  • Stayed: September 2013, traveled as a couple
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Thank Avacados
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded September 27, 2013

Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor. There is always room for improvement and your suggestions helps us identify the aspects we should prioritize, and for that thank you.
We also appreciate your comments about the, service and our staff . We will transmit your comments to our entire team who always appreciate words of praise!
We look forward to accommodating you again!
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 23, 2013

Overall we loved the hotel and the service from the staff was excellent.

However in Room 12 the beds were horrendously uncomfortable. There really isn't any need to have the remote controlled adjustable bases and my partner's bed had a huge sag in the middle of it. Consequently she didn't sleep well throughout our stay.

Saying that, the suite was lovely in itself.

There was also a lot of noise from down below in the early mornings. I'm not sure if it was a service entrance but there seemed to be a lot of doors banging.

In hindsight, we should have asked to move rooms (had there been any available).

Would we stay again? Yes probably, but we'd check on which rooms were available and what type of beds they had. We liked the location as we enjoyed the walk down to the old town.

Room Tip: Maybe ask for a room overlooking the courtyard - that might be a bit quieter.
  • Stayed: September 2013, traveled as a couple
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Thank Andy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded September 27, 2013

Dear Guest:
From all of us here at Hotel Orfila, we´d like to thank you for choosing us for your stay while in Madrid. We are most thankful for constructive reviews for they allow us to enhance our understanding of our guests' needs and wants.
We have taken note of your comments and we would like to inform you that the next week we are going to change the bed of the Room 12.
On the other hand, we are happy to learn you took advantage of our location to enjoy the many touristic attractions this wonderful city has to offer.
We would love to see you again next time you are in town. Hopefully you´ll give us a chance to show you our improvements.
Looking forward to hearing from you.

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Reviewed September 22, 2013

On a 3 night business trip to madrid. The palace was booked so decided to try this hotel based on the TA rating. I was a little underwhelmed by this old hotel. The service is very good but rooms are old. The neighborhood is ok about a 30 minute walk to old part of town (plaza del sol etc). The rate was competitive but overall would not stay here again. I really struggle to make sense of these rating on trip advisor truly hit or miss.

Stayed: September 2013
3  Thank Borijay51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded September 27, 2013

Dear guest,
Many thanks for your stay at the Hotel Orfila and for sharing your impressions and insider tips with fellow travelers on TripAdvisor.
We work hard to deliver the best possible service to each one of guests and we are always appreciative of their suggestions, since we strongly believe in continuous self-improvement.
From the conception of the essence of the hotel we attempted to capture minimalist, out-of-the box design for our rooms, which has had great acceptance among our guests. However, we do understand it might not be suitable for all tastes.
We look forward to accommodating you again!
Best regards,

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Reviewed September 6, 2013

An elegant hotel in a quiet but well-located Madrid neighborhood in walking distance to the best shopping areas. The hotel is somewhat short on the amenities that many travelers would expect in a 5 star property: pool, fitness center, spa; but the rooms are very comfortable and well-furnished and the service could not be better. The restaurant is very beautiful, with outdoor garden seating and excellent, creative cuisine. I highly recommend the hotel and will happily stay here again.

  • Stayed: September 2013, traveled as a couple
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2  Thank Richard W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel_Orfila_Madrid, Director de Relaciones con Clientes at Relais & Chateaux Hotel Orfila, responded to this reviewResponded September 9, 2013

Dear guest:

We are most grateful for having chosen our hotel for your last stay in Madrid. We work really hard to ensure our guests live the most wonderful experience possible while visiting us and comments like yours lets us know we are walking down the right path.
We are happy to learn you enjoyed the efficient and friendly service provided by our staff and we would love to welcome you back.
Next time you find yourself planning you a trip to Madrid, please let us know and we will be more than happy to help you find the exact match to your needs.

Kind regards,

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