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AC Hotel Cuzco
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Reviews (833)
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All reviewsbusiness hotelcuzco metro stationbusiness districtmarriott standardsbernabeu stadiumsoccer stadiumsantiago bernabeubusiness tripreal madrid stadiumpaseo de la castellanabusiness or pleasurenice hotelhamshotel is locatedminutes from the airportcity centrerooms are big
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293 - 298 of 834 reviews
Reviewed December 26, 2012

stayed here for a couple of days on a business trip, overall is a great hotel with interesting pros, but still with a few cons, if you stay at Marriotts often, AC hotels are no different and offers the best of the brand.

It is super close to the Santiago Bernabeu stadium (Real Madrid) a MUST while in Madrid

Pros.
- Locations, steps away from Cuzco Metro station, if you are like me and like to mingle with locals to experience the culture, this is a huge pro
- Price, for the location and accommodations, price is great
- Service, as usual Marriott stands out on service and this is no different
- Breakfast buffet (it is good)

Cons
- Lack of restaurant and bar (it has a restaurant and a bar but does not meet the expectations)
- Free internet, for a business-focus hotel, this needs to be FREE, charging 12 Euros per day for Internet is a deal breaker in my book.
- No shuttle services for airport nor downtown

Room Tip: Stay at top floors the view is nice.
  • Stayed: December 2012, traveled on business
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1  Thank Alex V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2012

If you are only looking to spend the night in a hotel in Madrid that is clean and well located, this is the place to be.

Do not expect any free amenities because there are none. The internet connection is free at the hotel lobby, but if you want to connect from your room, you will have to pay 12 EUR/day. The mini bar is not for free either.

The room is clean and meets the AC standards. The TV channels are quite limited to local preferences.

Otherwise, the front staff is very fast and friendly. The Lobby is spacious and nice. And the location is quite good.

For the price/value offered, I would come back.

  • Stayed: December 2012, traveled solo
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Thank Reisekunst2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 10, 2012

Only stayed one night before our trip back to the US. We came in around 10 am and were able to get a room immediately; the check-in was efficient and fast. The front desk clerk upgraded us to a larger room even though the charge for the small extra bed was not waived. The room was a bit larger by European standards but actually smaller than an average American hotel room. Both the bathroom and the closet were large, even by American standards. Everything was impeccable with the exception of the laminate floor which was bubbling up in some areas. The walls were so thin that I could hear everything that happened in the adjacent room and in the hall area. Even though I had requested extra towels, there were only two bath towels. They provided a third one a while after checking in. The room did not have an iron and ironing board, it does not appear to be standard in this brand. I was looking forward to the free contents of the mini-bar and was disappointed to see a sign with the costs of the items inside. Per the front desk employee: 1) yes, they no longer had a free mini bar policy and b) no, no exceptions for gold elite members. I am not sure if the no-free mini-bar policy is the hotel's or the AC brand since both the AC Hotel Sants in Barcelona and the AC Hotel Carlton in Madrid had given us the free mini-bar within the last two weeks. The view of the hotel was to a courtyard, it was grim. I will probably never stay at this hotel again.

  • Stayed: December 2012, traveled with family
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1  Thank MFL1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 6, 2012

A pretty decent hotel in the middle of the city close to the commercial area including the St Bernabau stadium. Its is also close to few good restaurants. The room is just comfortable. The lounge bar is impressive. But the main restaurant was a let down.. It looks unimpressive and the menu is quite limited with hardly any veg fare. Staff was courteous and helpful.

Room Tip: choose a room on the higher floor to have a good view of the city
  • Stayed: November 2012, traveled on business
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Thank PSPuvacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 16, 2012

If you don't mind to spend 135 Euro per night for a room including breakfast and additional 12 Euro per day for the internet, it's a perfect hotel. Nice rooms, good location (metro) (depending on ...). The service at reception is perfect, at the bar below expectations.

  • Stayed: November 2012, traveled on business
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Thank Dirk-uit-Antwerpen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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