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“Great Location but Small Rooms and Poor Service”

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Lapepa Chic Bed & Breakfast
Ranked #3 of 283 Madrid B&B and Inns
Certificate of Excellence
Mount Vernon, Maine
Level Contributor
176 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
“Great Location but Small Rooms and Poor Service”
Reviewed November 21, 2013

Our group of 4 stayed 2 nights at Lapepa Chic, after 2 weeks of traveling in Spain. The location is fantastic, right in the center of things. And we found it easy to park our rental car not far away. Another plus is the decor: Bright and modern, with new furnishings. But the bedrooms are tiny. It's much like being stuck in a small, interior cabin on a big cruise ship. The two rooms we were given barely had enough space in which to unpack our bags and then turn around. The one where my husband and I stayed only had a window that looked into an air shaft, so was claustrophobic. Plus the air conditioning didn't work for our stay, despite repeated attempts to get it fixed. So our room was musty and warm. The front desk is staffed only some of the time. As a result, it is hard to resolve issues that come up . And the folks we dealt with gave the impression of not really caring or even wanting to talk, even though 3 of the 4 in our group are native Spanish speakers. Frankly, I am surprised at the rave reviews given by most others on TripAdvisor. Maybe for single travelers, or for folks with few bags, this is a totally different experience. But I cannot recommend it.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank JPTom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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466 reviews from our community

Traveler rating
    297
    140
    19
    5
    5
See reviews for
79
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Level Contributor
45 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed November 3, 2013

It's a very chic place indeed. close to everything and right in the center of all the actions, only have hoped I stayed longer. I was able to book a room for myself with my own washroom, even though there were no big closet for clothing, which is no problem for me since I travel really light. but it might be of an issue if you don't travel with just a carry-on. Love the service there, people are friendly, but not trying to be your best friend. The only thing is that there is no early breakfast services like in the transitional B&B. This is really more of a hotel-like B&B.

Room Tip: the only rooms have a view of the Plaza Hotel are 2 double and one quadruple occupancy; I think room...
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  • Stayed September 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Helen L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kitchener, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 17, 2013

Located in a great area close to expensive hotels and museums. Room was spotless. The staff were great, especially the woman who cleaned the room; she was very warm and friendly. Many cafés and stores nearby. Will stay there again.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Loquitaquita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
36 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 13, 2013 via mobile

The B&B is situated perfectly near the main museum and parks. A surprise was to note that it is also situated in the 7th floor ... But, no problem, it is very clean, modern and very well managed. The rooms are May be quite small for a family, but when you travel alone it is OK

Stayed October 2013, traveled solo
Helpful?
1 Thank herve P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Madrid, Spain
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2013

Really lovely b&b in the heart of Madrid. Perfect for exploring, great value and really lovely smiley helpful staff. Thanks Irma and team for a great stay. The rooms are modern and simple, clean and tidy with red and white decor. The bathrooms are shiny clean and good showers! You couldn't be in a better location and the buffet/style breakfast is a great idea as it allows you to be flexible and relaxed. it's a home-from-home style b&b. A little gem!

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ellybean2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MT
Level Contributor
186 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed September 22, 2013

A few blocks from the Museo del Prado, Lapepa Chic B&B is on the 7th floor of a secure building. The staff were very friendly and helpful. They allowed us to drop our bags off and do all of the check-in paperwork a few hours before check-in time (before our rooms were ready). Lots of good restaurants in the area as well as the Prado, Retiro park, and other sights. Coffee & tea were available all day. Breakfast was cold cereal, yogurt, meats and cheese, bread, juice, coffee, tea. The room was small but clean and comfortable. The bathroom was a shower stall, sink and bathroom tucked inside a partition in one corner of the room: small but functional. No extra charge for wi-fi and it was a good connection. My only complaints are: no beside table to put my traveler's clock on (I had to put it across the room, which wasn't very convenient when I woke up in the middle of the night and wondered what time it was), no hair dryer, and no fresh fruit at breakfast. Good price for the location. If you like to spend a lot of time in your room, this might not be ideal (not a lot of space and the room is pretty much just a bed), but if you are just looking for somewhere to sleep after a day of business or sightseeing, Lapepa Chic is perfect!

Room Tip: Rooms toward the back are more likely to be quiet: further from street noise and the kitchen.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TMG25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
India
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2013

My wife Chandrika and I are a couple in our early 60s from Bangalore, India. We stayed for 3 nights at Lapepa Chic B& B.

As a city , we enjoyed the wonderful things that Madrid had to showcase ... The wonderful weather was a major help too .

What made our holiday in Madrid special was our stay at Lapepa

The location is most convenient , the interior decor is modern and functional and the setting of the dining area very cosy. The rooms were cleaned daily .

Most importantly, Irma's passion, attention to detail and the heartfelt warmth displayed by her made all the difference to us . She gave her time uncomplainingly and attended to all our requests most promptly and with a smile. Alina and Susanna, with their sunny disposition , were most helpful at all times. It made our Madrid experience special. Lapepa Chic B&B is a place that we would most happily to recommend to all those who are looking for a place in Madrid that combines. locational advantage, functionality and warmth

M Chandrasekaran

Room Tip: We stayed in room number 2 which gave us very good view of Neptune Plaza .
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Shekar48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lapepa Chic Bed & Breakfast

Property: Lapepa Chic Bed & Breakfast
Address: Plaza de Las Cortes, 4, 7 dcha., 28014 Madrid, Spain
Phone Number:
Location: Spain > Community of Madrid > Madrid > Paseo del Prado
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
Ranked #3 of 283 B&Bs / Inns in Madrid
Price Range (Based on Average Rates): $
Hotel Class:3 star — Lapepa Chic Bed & Breakfast 3*
Number of rooms: 13
Official Description (provided by the hotel):
Opened last september 2011, lapepa chic b&b in Madrid is one of the best affordableaccommodations in Madrid. We are located in the centre of Madrid and we have paid close attention to each and every detail to create a comfortable atmosphere for our guests at interesting rates.Both rooms and common areas of our Madrid Bed & Breakfast have been designed bearing in mind not only their external aspect but also functionality. All of our Madrid holiday accommodations provide a quality resting space, and therefore offer a powerful shower, excellent bedding and 100% cotton bed linen (bed sheets and towels). Lighting and air conditioning/heating, which are managed independently from each room, complete the comfort atmosphere offered by Lapepa chic b&b ... more   less 
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