I accidentally made a mistake with the month when I booked a stay in La Pepa. Irma discovered my error when she emailed me to ask me for my arrival time.
She could have easily charged my credit card for not showing up on the date I reserved, but instead she proactively cancelled my reservation, emailed to inform me, and checked if I was okay with the prices on the correct, alternate, date.
She also spoke to their reservations team to waive the charge in view that it was an oversight. Very honest and efficient!
- Official Description (provided by the hotel):
- Opened last september 2011, lapepa chic b&b in Madrid is one of the best affordableaccommodations in Madrid. We are located in the centre of Madrid and we have paid close attention to each and every detail to create a comfortable atmosphere for our guests at interesting rates.Both rooms and common areas of our Madrid Bed & Breakfast have been designed bearing in mind not only their external aspect but also functionality. All of our Madrid holiday accommodations provide a quality resting space, and therefore offer a powerful shower, excellent bedding and 100% cotton bed linen (bed sheets and towels). Lighting and air conditioning/heating, which are managed independently from each room, complete the comfort atmosphere offered by Lapepa chic b&b ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Priceline, Booking.com, HostelWorld, Travelocity and Agoda so you can book your Lapepa Chic Bed & Breakfast reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.